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Beta Contest Forum Patch Update

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#1 kinhoflesh

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Posted May 01 2013 - 09:40 AM

Since I downloaded this game I never play it! Always shows the message: Login Failed - Server not available. What can I do??????  Ialready checked the firewall and antivirus, but the problem persists. I just want to play this game. Please, someone! Help me!

#2 LovelyRita

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Posted May 01 2013 - 12:24 PM

Are you sure you're typing in your password and email right. Caps and all?
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#3 kinhoflesh

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Posted May 01 2013 - 01:10 PM

View PostLovelyRita, on May 01 2013 - 12:24 PM, said:

Are you sure you're typing in your password and email right. Caps and all?
Everything's ok, guy! Firewall, anti-virus, password, everyting!, but the game no works!

#4 East

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Posted May 01 2013 - 04:47 PM

Hi kinhoflesh, Go aheand submit a Customer Support ticket using the Support button in the top right hand portion of the page.  Make sure to include all troubleshooting steps you have previously done.

#5 kinhoflesh

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Posted May 02 2013 - 06:38 AM

I deleted the file HAWKEN.version, but the game not works. I want plaaaay!

#6 h4tch3t

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Posted May 02 2013 - 06:54 AM

Hey all,

Did some interesting debug/testing on this topic, as I have the exact same issue.

I have access to several ISP's at the moment. One specific ISP seems to give me this error(coincidentally the one I need to play on), while the others allow logon perfectly fine.

What I did however, was tried logging on using the working ISP, and after I authenticated and was in-game I switched connections.

Somehow I could then browse the game servers and managed to play a round of deathmatch quite happily on the connection that denied me access to the logon server? This works repeatably.

The ISP that seems to be giving trouble has no issues with other games like BF3, WOW, Diablo 3 etc...AND it used to work perfectly fine prior to the latest patch for Hawken?!?

Some assumptions:
1) I suspect the logon server requires different ports to be opened than those listing the game servers? (if so, what IP's and ports should I provide?
2) I also suspect that the latest patch may have changed the logon process in some way? If so, please check and investigate.

I'll be happy to re-test if I get some valid tangible feedback.

Later

#7 h4tch3t

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Posted May 02 2013 - 07:21 AM

MOAR!

Tested from my work laptop. Same version of install files. Same user profile used. Still get "Server not available".
I used the same offending ISP on my home network, after making sure firewall access has been granted.

Same PC's using other ISP's work 100%...

Conclusion: ISP blocking port or comm type and port combination

Can someone please supply the comm type and port so that I can send an official request to have them opened?
Having ports 7777, 7787, 7797 opened on ISP. Will report back later

Much appreciated.

Regards

Edited by h4tch3t, May 02 2013 - 07:33 AM.


#8 kinhoflesh

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Posted May 02 2013 - 10:22 AM

People!

finaly, I played the game todaaay!!!! I downloaded the software Proxy Switch  to disable the proxy, and the game worked perfectly!!!

#9 h4tch3t

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Posted May 06 2013 - 06:30 AM

@ kinhofelsh -

Please supply more details of what exactly you've done?

Thanks

#10 DARTHDAWGEH

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Posted May 26 2013 - 06:29 AM

I am having the same problem.
I noticed that the launcher would just display loading instead of the news and patch notes and as long as it stays like that i will get connection problems like before I was able to download the game if the news did not display i would not be able to download but this time if the news wont appear i wont be able to login in the game....

#11 Crismusik

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Posted May 30 2013 - 04:49 PM

hello, I have the same problem and I could not to resolve. I reinstalled the game, enabled  the game in fireware and even delete hawken.version but the error persists. I have no access to the server

HELPPPPP!!!!!! :(

also in the launcher I get "unable to download manifest" and sometimes this not let me give to play. Can solve my doubt?

sorry for my English...

#12 AHMADQ

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Posted June 10 2013 - 05:05 AM

you have problem for isp have a block ip's hawken server

hawken server different from hawken website

contact to your isp to solve this problem

I tested game in 2 isp and I have a Result

the isp have server not available
but
when I turn to isp 2 in the same time the game login successfully


sorry my english is bad :P

#13 DaemonXR

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Posted June 11 2013 - 10:57 PM

Please Ahmadq tell me what serevers we need to check. I have same problems and want to check with telnet command in cdm but i need domain or ip of hawken servers?

cheers

#14 zero4ce

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Posted June 22 2013 - 10:33 AM

Im sorry to say. im kinda glad im not the only one. have never played a single match. lucky for some of you that managed to log in to play.

im in contact with someone at meteor and have tried all the steps of troubleshooting they have given me so far. still not working.

-Confirm if you are the owner of the network. Using Work or School networks may be block by the school or employer.
-Confirm that there are not proxies being used.
-Add exceptions to Windows Firewall and any Antivirus/Security Software installed for HawkenLauncher.exe
-Open Ports 7777, 7787, 7797 on both Windows Firewall and the router.
-Ensure that there are no other applications using those ports (e.g. Media Server)

Tried all of that and it still didnt work and im at home. even by passed router. turned off antivirus. even got a log in from meteor to try. same reply
Server not available

I read in some posts that people in asia are able to play, setting up scheduled matchs. so what makes me so special? :angry: is this game still on beta or something? is there a cap for logged players? for such a cooling looking game this makes me go by polar. :( :angry: :mellow: :huh: ^_^ <_< -_- :rolleyes: :D

i think its time to play some BF3 or something else online like warframe or WOT.





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