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Login required ingame when update needed. Logins respond with "cannot login: invalid password?"


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#1 Mezion

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Posted November 09 2012 - 01:12 AM

Summary: Login required after loading game, due to update needed. Attempts to login respond with "login failed: wrong password maybe?
Steps to Reproduce:
1. Start hawken launcher
2. Login to launcher
2. launch game
3. quit game
4. Wait for update to pass
5. click launch
6. Game requires login
7. login fails
8. Quit game
9. close launcher   <--key point
10. start launcher
11. windows will request permission to make alterations
12. launcher will update files
13. login to launcher
14. launch game
15. game logs in properly.
Frequency: 2/2
Severity: 1
Additional Notes: This was only happened once in beta 2, however I noticed the bug in beta 1. This time around, I think I saw the launcher download an update on window focus(?), however I still needed to restart the launcher to apply it.
The launcher checks and installs updates, while the game does no checks and instead fails login once inside the game - instead of stating the real problem, which is that updates are required.
System Specs: windows 7 pro sp1, i7 920, 8G, gigabyte GTX260

Edited by Mezion, November 09 2012 - 02:22 PM.


#2 DarkPulse

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Posted November 09 2012 - 01:16 AM

Did you put any special characters in your password (as opposed to alphanumeric only)? If so, that may be why - you'd need to get your password changed.

Edited by DarkPulse, November 09 2012 - 01:16 AM.

Reason as my minor ego, and opposite my desire to be a murderer.
A coagulated, gloomy thinking in the intelligence, as my major ego.
An antinomian theorem of behaviorism, in all of my thinkings.
It's what we call "The Inversion Impulse."

#3 gtx570m

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Posted November 09 2012 - 02:48 AM

Special characters in the password field should be allowed as there are usually used in strong passwords. I myself had this problem when i first tried to login in to the beta.

#4 Mezion

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Posted November 09 2012 - 02:25 PM

I do use special characters, however my password does not need to be reset - my password does work. This is simply a bug that allows the game to be run without being updated, which causes the game to fail it's secondary login inside the game, and reports (incorrectly) that you are using the wrong password.

#5 DarkPulse

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Posted November 09 2012 - 02:55 PM

Well, apparently the devs have said there's an issue with special characters in passwords - they can be understood by the site, but the game is a lot fussier about them. You're probably going to have to get it changed if you don't want this hassle every login, or else wait and hope that eventually they can support "weirder" passwords.

See here for how to contact support.

Edited by DarkPulse, November 09 2012 - 02:56 PM.

Reason as my minor ego, and opposite my desire to be a murderer.
A coagulated, gloomy thinking in the intelligence, as my major ego.
An antinomian theorem of behaviorism, in all of my thinkings.
It's what we call "The Inversion Impulse."




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