Date: Sat, 15 Dec 2012 02:13:12 +0000
From: notifications-support@playhawken.com
To: mctgugz10@hotmail.com
Subject: [HAWKEN Support] Re: Refun please!! (ticket #9087)
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i get this error when  i try to go in the garage with the Bruiser.
##- Please type your reply above this line -##
Your request (
#9087) has been updated.
																																				
Charlie (HAWKEN Support)								
Dec 14 18:13 (PST)								
Hi GuGz,								
I can understand your frustration. However, we are here to help troubleshoot your issue so that the issue can be tracked down and be resolved.								
First, what was the message that you received when you tried to buy the Bruiser. Was it an error message? If so, what did it say? From the screenshot you provided, it appears that there are issues with at least one of the Bruiser mechs as there are a number of items that are undefined. Is this also the case with the second Bruiser?								
Thank you,								
Charlie										 																																																					   
GuGz								
Dec 14 17:54 (PST)								
i haven't use the Bruiser yet cause i want to get this matter resolved. 720mc I want back just wanted one Bruiser not 2. Its all over the forums there was problems with the Mech shop at launch. So can i talk to a Tier 3 team that going to give back my 720mc and not waste my time. so i can have fun and play this game. Thanks!! D GuGz								
Attachment(s)
								HawkenGame-Win32-Shipping 2012-12-14 20-37-03-65.bmp																																																																
Charlie (HAWKEN Support)								
Dec 13 13:53 (PST)								
Hi GuGz,								
I apologize, this appears to be an internal note that was sent to you rather than to the Tier 2 team.								
I was hoping to get some additonal information from you regarding the issue you experienced. First, what happened when you initially attempted to purchase the mech? For example, did you get an error message? Can you send me a screenshot of the issue? Next, are you seeing any issue with either of the Bruiser mechs?								
Thank you,								
Charlie																																																																
GuGz								
Dec 13 11:15 (PST)								
ticket escalated to Tier 2 SEA. ??? what the hell does that mean??																																																																
David Aragon (HAWKEN Support)								
Dec 13 09:36 (PST)								
Requested by Jose Castro, ticket escalated to Tier 2 SEA.																												
GuGz
Dec 13 08:24 (PST)
The Mech store is having problems the first time i tired to buy the bruiser! wouldn't let buy it so i went to go train a bit. After finishing that i see 2 Bruiser in my garage now >_< I only wanted one not 2 can you guys please re-fun me back for one of them please.
Thanks
D GuGz
					
					
					
							Edited by GuGz, December 15 2012 - 11:08 PM.