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Cant play the game anymore. This is unacceptable.


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#1 Galvanized_Eagle

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Posted September 20 2014 - 11:12 AM

Ok. Now Im upset.

I found out about this game, and immediately got sucked into it. I paid money to gain access to certain features under the impression that I would be able to USE those things, while playing the game.

But now there are so few servers that I am unable to play at all. EVERY server in the list is constantly full. There is usually ONE that isn't, but as fast as I can click "join", it fills up. I try entering the queue, and end up waiting endlessly.

I find this silence on your part (devs) unacceptable. I am a paying customer, and I want to know why I cant use the product I paid for. Is it maintenance? Is it the game being shut down? Is it a solar flare? Aliens? Give me something to go on. But I know you wont. So here it is:

I am not satisfied with the service you provide, which I paid for, therefore, you will not get ANY more money from me, ever. If you fix the game, and everything goes back to normal, and everything suddenly becomes fine, I STILL wont be giving you any of my hard earned money. I cant trust you to provide me with adequate service, to include keeping me informed as to why service is unavailable or when it will BECOME available again.

Assuming you are under some sort of "NDA", I fail to see why you cant say SOMETHING, even as simple as "We're still here, there is a problem, we are fixing it...etc.".

I don't even need details. But I know you wont give any of us even that much. So, as said, no more money from my pocket for you. EVER.

#2 cornshuckerprime

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Posted September 20 2014 - 11:22 AM

Dude, there are other regions. I live in US East (florida), but I've been playing in the US Central servers.
Pings are good and servers are plentiful.

...unless you just wanted something to complain about.
it's always been wankershim

#3 Akrium

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Posted September 20 2014 - 11:23 AM

Actually they semi have.. Defter, an ADH employee has come onto the forums from time to time. He isn't saying much, but it does show they are still around and care. They are just obviously limited on what they can do.

#4 EliteShooter

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Posted September 20 2014 - 11:23 AM

View Postcornshuckerprime, on September 20 2014 - 11:22 AM, said:

...unless you just wanted something to complain about.

That, and ONLY that.

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#5 Sylhiri

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Posted September 20 2014 - 11:27 AM

Well last night both East and West have zero rooms for me which never happened before. Lucky it was Fun Friday so I got to play some games.

[13:14] <nonsiccus_work> uh oh

there's gravy in my keyboard

----------------------------------------------------------------------

[11:18] <+shosca> if you wanna play ar, go play zerker
[11:18] <Hyginos> and if you want to play zerker, go smc
[11:19] <someone> if you want to play sustain, please go and die in hell


#6 MechFighter5e3bf9

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Posted September 20 2014 - 11:33 AM

i just click for about 10 seconds and one pops up no biggie, all 2 days now
i don't mean any of it

#7 Galvanized_Eagle

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Posted September 20 2014 - 11:59 AM

Please don't treat this like some kind of rage post (its not, just a simple statement of fact), or flame me (not that anyone has yet).

Your experiences may and likely DOES differ from mine, but IN MY CASE, I am unable to find (except infrequently) a server to play in with reasonable ping. This was not the case before. Before, I could EASILY find a server in whatever game mode I wanted. NOW I am lucky to find myself in the one open server I can find, and its usually not a game mode I want to play, or has a low star rating.

This isn't about YOU. Its about ME, being unsatisfied with the product, and me informing those that supply said product of my lack of satisfaction.

#8 EliteShooter

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Posted September 20 2014 - 12:11 PM

View PostGalvanized_Eagle, on September 20 2014 - 11:59 AM, said:

This isn't about YOU. Its about ME

Exactly, and no one can help it. It just adds to the depression. You know that no one with power is listening.

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#9 nokari

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Posted September 20 2014 - 12:14 PM

View PostGalvanized_Eagle, on September 20 2014 - 11:59 AM, said:

Please don't treat this like some kind of rage post (its not, just a simple statement of fact), or flame me (not that anyone has yet).

Your experiences may and likely DOES differ from mine, but IN MY CASE, I am unable to find (except infrequently) a server to play in with reasonable ping. This was not the case before. Before, I could EASILY find a server in whatever game mode I wanted. NOW I am lucky to find myself in the one open server I can find, and its usually not a game mode I want to play, or has a low star rating.

This isn't about YOU. Its about ME, being unsatisfied with the product, and me informing those that supply said product of my lack of satisfaction.

Define "reasonable" ping. What you think is reasonable may differ from others. I'm on US West and have had to play on US East for over 6 months. There I get an average of 100 ping, which is still perfectly playable enough for me to keep at least a 2300 MMR.

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#10 BurnsHot

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Posted September 20 2014 - 12:27 PM

I always felt bad for those players like EliteShooter from the European side having to come to the US servers. I've played with many folks from the UK and I don't remember them complaining much. When I couldn't find a match in US East I then checked around and started playing matches in other Regions.  I've played on Japan Servers and European servers.  My ping was round 120 to 200.  It was very playable and I actually came out on top in some of the Deathmatch games on the Japan servers.

We all get the you are frustrated.  We are all in the same boat but we find ways to over come these challenges.

And if you don't think the Devs know whats going on and have not anticipated this then read this. Its an old quote and I agree with you that them going silent is a BIG mistake, but it seems like they are banking that when the storm passes then we will all go back to playing this game like it never happened.

[HWK]HUGHES said, "Our team has made great strides in our migration away from AWS dependencies and we now have a separate build of the game running in a completely isolated environment with a new database and that was no small task to accomplish. It's still a significant amount of work to migrate the live version of HAWKEN to a new database, but we plan on making that a smooth transition that won't negatively effect players. Hopefully in an upcoming Development Update we'll be able to announce the completion of this work and you will have never even known it took place."

#11 Sylhiri

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Posted September 20 2014 - 12:30 PM

View PostBurnsHot, on September 20 2014 - 12:27 PM, said:

Its an old quote and I agree with you that them going silent is a BIG mistake, but it seems like they are banking that when the storm passes then we will all go back to playing this game like it never happened.

All they really need to do is release a shiny new mech, it'd be a good distraction for most people. *Developer Smoke Bomb* Hyahhhhh~

[13:14] <nonsiccus_work> uh oh

there's gravy in my keyboard

----------------------------------------------------------------------

[11:18] <+shosca> if you wanna play ar, go play zerker
[11:18] <Hyginos> and if you want to play zerker, go smc
[11:19] <someone> if you want to play sustain, please go and die in hell


#12 SS396

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Posted September 20 2014 - 12:34 PM

View PostSylhiri, on September 20 2014 - 12:30 PM, said:

All they really need to do is release a shiny new mech, it'd be a good distraction for most people. *Developer Smoke Bomb* Hyahhhhh~

Or they could just release the smoke bomb item, wouldn't that be ironic.

Edited by SS396, September 20 2014 - 12:34 PM.

# while true; do echo "Post"; done

#13 AsianJoyKiller

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Posted September 20 2014 - 12:56 PM

View PostGalvanized_Eagle, on September 20 2014 - 11:12 AM, said:

Assuming you are under some sort of "NDA", I fail to see why you cant say SOMETHING, even as simple as "We're still here, there is a problem, we are fixing it...etc.".
The degree to how much an NDA silences can vary. They're not all the same.
Theoretically an NDA could keep you quiet on anything related to a particular subject, and you wouldn't even be able to mention you were under NDA.

Or they could be under a gag order. Meaning they didn't have any choice in being silent (ie: they didn't sign anything, but someone like a judge is telling them they're legally bound to silence). A gag order could force them to keep silent in all capacities.

[HWK]HUGHES, on July 03 2013 - 11:07 PM, said:

AJK is right

The Sinful Infil HEAT Cannon Hustler, Cloaking and Smoking, C-Class Swagger, Ballin' n' Brawlin'


#14 _incitatus

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Posted September 20 2014 - 01:03 PM

View PostSylhiri, on September 20 2014 - 12:30 PM, said:

View PostBurnsHot, on September 20 2014 - 12:27 PM, said:

Its an old quote and I agree with you that them going silent is a BIG mistake, but it seems like they are banking that when the storm passes then we will all go back to playing this game like it never happened.

All they really need to do is release a shiny new mech, it'd be a good distraction for most people. *Developer Smoke Bomb* Hyahhhhh~

Not if there aren't any available servers on which to play that shiny new mech.  

I'm kinda accustomed to limited sever availability, but here recently with the reduction in the East (my region) it is becoming a pain to find any matches at all.
Posted Image

[HWK]ZamboniChaos, on April 23 2014 - 11:13 AM, said:

You are the undisputed champion of camouflages.

#15 Zaxik

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Posted September 20 2014 - 01:05 PM

Yeah, the situation on USE servers saddens me. Now it's either EU times only (risking I end up on i3D 130 ping if I use matchmaking) or smurfing. :-/ So far I was trying to think positive, but this is not good, not at all.
Got few Hawken vids here on my YT.

#16 Estif

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Posted September 20 2014 - 01:13 PM

View PostGalvanized_Eagle, on September 20 2014 - 11:12 AM, said:

...I find this silence on your part (devs) unacceptable. I am a paying customer, and I want to know why I cant use the product I paid for....

....I am not satisfied with the service you provide, which I paid for....

If you read carefully the EULA, you will understand that have money invested here, don´t give you any super "right".

Here, a copypaste for you:

10. SERVICE AND AVAILABILITY

You acknowledge that the Service may be interrupted for reasons within or beyond the control of Meteor Entertainment, that Meteor Entertainment cannot and does not guarantee you will be able to use the Service or any Account whenever you wish to do so, and that Meteor Entertainment may interrupt the Service for purposes of maintenance or updates and may do so without providing you with notice before such interruption.

Today´s lesson: Read EULA carefully, I understand your frustration, but they have their asses covered. so, join to the waiting line.

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#17 SS396

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Posted September 20 2014 - 01:16 PM

View PostEstif, on September 20 2014 - 01:13 PM, said:

View PostGalvanized_Eagle, on September 20 2014 - 11:12 AM, said:

...I find this silence on your part (devs) unacceptable. I am a paying customer, and I want to know why I cant use the product I paid for....

....I am not satisfied with the service you provide, which I paid for....

If you read carefully the EULA, you will understand that have money invested here, don´t give you any super "right".

Here, a copypaste for you:

10. SERVICE AND AVAILABILITY

You acknowledge that the Service may be interrupted for reasons within or beyond the control of Meteor Entertainment, that Meteor Entertainment cannot and does not guarantee you will be able to use the Service or any Account whenever you wish to do so, and that Meteor Entertainment may interrupt the Service for purposes of maintenance or updates and may do so without providing you with notice before such interruption.

Today´s lesson: Read EULA carefully, I understand your frustration, but they have their asses covered. so, join to the waiting line.

Seriously, quit with the copy pasting of the fuzzy bunny EULA.  If you want to be a lawyer, go chase after ambulances.
# while true; do echo "Post"; done

#18 Estif

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Posted September 20 2014 - 01:23 PM

View PostSS396, on September 20 2014 - 01:16 PM, said:

View PostEstif, on September 20 2014 - 01:13 PM, said:

View PostGalvanized_Eagle, on September 20 2014 - 11:12 AM, said:

...I find this silence on your part (devs) unacceptable. I am a paying customer, and I want to know why I cant use the product I paid for....

....I am not satisfied with the service you provide, which I paid for....

If you read carefully the EULA, you will understand that have money invested here, don´t give you any super "right".

Here, a copypaste for you:

10. SERVICE AND AVAILABILITY

You acknowledge that the Service may be interrupted for reasons within or beyond the control of Meteor Entertainment, that Meteor Entertainment cannot and does not guarantee you will be able to use the Service or any Account whenever you wish to do so, and that Meteor Entertainment may interrupt the Service for purposes of maintenance or updates and may do so without providing you with notice before such interruption.

Today´s lesson: Read EULA carefully, I understand your frustration, but they have their asses covered. so, join to the waiting line.

Seriously, quit with the copy pasting of the fuzzy bunny EULA.  If you want to be a lawyer, go chase after ambulances.

Oh, I see. that´s why people say things about you, and you end writing "go to fuzzy bunny everyone" on your profile. Ok.  send me a PM, there´s no way I follow you in public with your dramas.

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#19 spo0n

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Posted September 20 2014 - 02:00 PM

Did you try joining the fight club servers?
I dunno how public this is, but the password is "firstrule".

#20 SS396

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Posted September 20 2014 - 02:04 PM

View PostEstif, on September 20 2014 - 01:23 PM, said:

Oh, I see. that´s why people say things about you, and you end writing "go to fuzzy bunny everyone" on your profile. Ok.  send me a PM, there´s no way I follow you in public with your dramas.

For your information, my profile feed is exactly what it is, its a place to make a statement and I didn't tell everyone to "go to fuzzy bunny everyone" I said " fuzzy bunny you all".  There is a huge difference so get your facts strait and correct before you accuse someone of something thats completely irrelevant to the conversation.

You are running around here copying and pasting legal fuzzy bunny over and over that you didn't even write or have any association with.  Not only is it annoying as hell its a waste of time.  If you want to use the EULA as a reference simply link to it.
# while true; do echo "Post"; done




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