HAWKEN servers are up and our latest minor update is live!
Forgot Password? SUPPORT REDEEM CODE

Jump to content


Autoreporter URL not valid (crash data not collected)


  • Please log in to reply
4 replies to this topic

#1 SS396

SS396

    Kernel Panic

  • Full Members
  • PipPipPip
  • 2,258 posts
  • LocationEarth

Posted December 12 2012 - 09:17 PM

I've been getting fatal rendering errors and allowing autoreporter to send its data, however the URL autoreporter displays is not valid.

Also,

C:\>ping crashreport.meteor-ent.com
Pinging crashreport.meteor-ent.com [184.73.59.23] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 184.73.59.23:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


Is a crashreport server up and running? Does it DNS to the correct IP?   Is the data even being collected??  It sure would help to have an actual server gather the data it is ment too.  I posted this in the CB3 support area, but I'm pretty sure it just got flooded to the bottom with the rest of the posts.
# while true; do echo "Post"; done

#2 Elix

Elix

    Good Guy Elix

  • Members
  • PipPipPip
  • 4,228 posts
  • LocationFred's cockpit

Posted December 12 2012 - 09:21 PM

Don't use the CB3 forums. Closed Beta is over. Nobody's going to be looking at those. Those are archived.

Use the support link on the top of this page to send a bug report. That's what Adhesive's asked us to do since the "Report Bug" button is currently not in the game.
HAWKEN Community Values (updated!)

ETA for $feature_you_want to be added to Hawken Open Beta: Imminent™
See someone breaking the rules? Don't reply, just hit Report. I am a player, not staff.
Drinking game: Check the daily stats. If I'm not the top, DRINK! (I'm joking!)

#3 SS396

SS396

    Kernel Panic

  • Full Members
  • PipPipPip
  • 2,258 posts
  • LocationEarth

Posted December 12 2012 - 09:29 PM

well, fast response but you seem to not have understood.

1st, I didn't just post this in both the "support" section AND the "CB3" section.   I posted this issue weeks ago in the CB3 area, I guess I had figured that maybe they didn't the data gatherer up and running during CB3.  I'm fairly sure the CB3 areas are locked now anyways, but that doesnt' matter much a this moment.

I felt that this was the correct place to post a "bug".

Whats the difference in the support button and the support area of the forum??
# while true; do echo "Post"; done

#4 Elix

Elix

    Good Guy Elix

  • Members
  • PipPipPip
  • 4,228 posts
  • LocationFred's cockpit

Posted December 12 2012 - 09:41 PM

I actually checked that, and I apologize for jumping to conclusions, but you did leave it ambiguous.

The main difference is that the support forum doesn't go directly into the ticketing system; posting to the support forum means a dev has to actually read your post and then enter it into their bug tracker. The ticketing system at least delivers something to them (that they will probably have to transfer to the bug tracker, but that's their problem until they get the bug tracker where we can reach it).
HAWKEN Community Values (updated!)

ETA for $feature_you_want to be added to Hawken Open Beta: Imminent™
See someone breaking the rules? Don't reply, just hit Report. I am a player, not staff.
Drinking game: Check the daily stats. If I'm not the top, DRINK! (I'm joking!)

#5 SS396

SS396

    Kernel Panic

  • Full Members
  • PipPipPip
  • 2,258 posts
  • LocationEarth

Posted December 12 2012 - 10:00 PM

Well, thanks, but the last time I used the playhawken.zendesk.com area this is the info I received.  (I think you will understand why I did what I did.)

ticket opened at Nov 23 16:15 (note that time)

response:

Quote

We appreciate your interest in improving the Game. Thank you for your feedback, its valuable information as we continue to build out Hawken. It will be forwarded internally to the appropriate team so they can take it into consideration.
I would recommend you to visit our official Forums (http://community.playhawken.com/) for the latest news regarding Hawken. If there is anything else I can assist you with just let me know and I will reply back as soon as possible.
See you on the Battlefield!
Daniel G.

November 23, 2012 16:28

ticket closed.

Now note that time.  <grin>

LOL, one guy says, goto the forums, and another guy on the forums says go to zendesk.

10
20 goto 10

I see where this is going.  :blink:

BTW my mic audio issues were never "fixed" I just lived with rebooting routers and things when things quit working after a few rounds of playing.   I know how these support tickets work, I used to work support for a very very large multi-billion (yes B not M) dollar company, they would just close out tickets so that the total open time was low, and total number of tickets was always increasing, instead of actually fixing anyones problem.

oh well, now its in both places.

I just hope its either an DNS problem or a bad URL in the build.  As I'd hate for all those crash reports to just be hopping around the internetz.

Edited by SS396, December 13 2012 - 12:45 AM.

# while true; do echo "Post"; done




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users