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Redeem Code Service down?


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#1 Armored_Code

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Posted October 24 2013 - 03:39 PM

I tried to redeem a $50 nvidia code for hawken.

Whenever i paste or copy the code to redeem it tells me "This service is unavailable. Please try later."

When I enter the code without dashes, ex: XXXXXXXXXXXXXXXX instead of XXXXXX-XXXXX-XXXXX... it says code not found instead of telling me the service is unavailable.

So my question is the redeem code service is down? Or im simply entering my code wrong?

EDIT:
I checked the nvidia site regarding expiration date in case it was that and its good until June 30th, 2014. For NA(where I reside).

source: http://www.geforce.c...-and-conditions

Edited by Armored_Code, October 24 2013 - 03:43 PM.


#2 hendman

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Posted October 24 2013 - 03:51 PM

Yes, there are problems with the redeem codes at the moment. File a ticket with the support staff and they will help you: https://playhawken.z...us_requests/new

#3 East

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Posted October 24 2013 - 04:32 PM

Hey Armored_Core,

We have a known issue with some codes not working.  You'll need to contact Support to have your code validated and redeemed.

Sorry for the inconvenience.

#4 Armored_Code

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Posted October 24 2013 - 05:15 PM

Thanks for the response and I appreciate the help.

I have submitted a support ticket.

#5 Funnykid22

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Posted October 24 2013 - 07:34 PM

definietley weird
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#6 Armored_Code

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Posted October 25 2013 - 10:03 AM

Excellent service thank you.

#7 Dreadess

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Posted October 28 2013 - 11:45 PM

Still curious of why this hasn't been fixed? Or why it keeps breaking? Zamboni stated in another thread that the fix would need to be implemented in an update. Is this bug going to be fixed with tomorrow's patch? Think its a pretty big problem that you can't freely redeem codes and have to submit a support ticket every time. If I spend real money I want to be able to use my product immediately. NOT to have to submit a support ticket.

Edited by Dreadess, October 28 2013 - 11:48 PM.


#8 East

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Posted October 29 2013 - 09:14 AM

Hey Dreadess,

Yes, after today's most codes should work just fine.  There are a number of older Free-2-Play nVidia codes that may still not work.  However, nVidia was provided with a number newer codes to replace the old stock.  So if you are registering your card with nVidia now, you should not have issues.

Thanks.

#9 Dreadess

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Posted October 29 2013 - 09:27 AM

View Post[HWK]East, on October 29 2013 - 09:14 AM, said:

Hey Dreadess,

Yes, after today's most codes should work just fine.  There are a number of older Free-2-Play nVidia codes that may still not work.  However, nVidia was provided with a number newer codes to replace the old stock.  So if you are registering your card with nVidia now, you should not have issues.

Thanks.

You guys toy w/ my emotions so much. I love you once more!  :wub:   Thank you for your response!




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