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Regarding "Server Unreachable" Error and Missing Friends Lists

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#1 Scapes

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Posted January 28 2013 - 01:31 PM

UPDATE: The team is working to repair affected accounts at this very moment. Hang in there!

Greetings pilots,

We're seeing reports of a "server unreachable" error message popping up for some of our players. If you are new to HAWKEN, be sure to verify your account by clicking the link in the account confirmation email we sent you when you made your account. If you don't see this email in your inbox, please check your spam filter. Once your account is confirmed, this should resolve the issue upon exiting and restarting the game and launcher. If you can't find the email, visit your account page and click the Resend Email button. If you don't see this button or the problem persists, contact our Support Team.

We'd also like to share an update on the missing Friends Lists issue. A fix is being produced but we want to make sure it works properly so that your data remains intact. We're aiming to deploy the fix tomorrow.

Thank you for your patience as we work to resolve these issues!

Edited by Scapes, January 28 2013 - 03:14 PM.
Update.

"Nothing reveals humanity so well as the games it plays."

#2 LunaticCalm

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Posted January 28 2013 - 01:37 PM

Please make sure to merge the old friends list with what players have now, rather than just restoring the old list.

#3 Angerofmight

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Posted January 28 2013 - 01:50 PM

I have verified my account right after i made my account  and restarted my launcher but i'm still having the same server problem.

Edited by Angerofmight, January 28 2013 - 01:56 PM.


#4 Ricodon

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Posted January 28 2013 - 02:11 PM

View PostScapes, on January 28 2013 - 01:31 PM, said:

If you are new to HAWKEN, be sure to verify your account by clicking the link in the account confirmation email we sent you when you made your account. If you don't see this email in your inbox, please check your spam filter. Once your account is confirmed, this should resolve the issue upon exiting and restarting the game and launcher.
I have done this right after i have recived the verification E-Mail (the verify link pointed me to the download site for the client...should it or should it not  ?).
So: Only the verification does not solve the problem!

Edited by Ricodon, January 28 2013 - 02:12 PM.


#5 Scapes

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Posted January 28 2013 - 02:13 PM

View PostRicodon, on January 28 2013 - 02:11 PM, said:

I have done this right after i have recived the verification E-Mail

View PostAngerofmight, on January 28 2013 - 01:50 PM, said:

I have verified my account right after i made my account  and restarted my launcher but i'm still having the same server problem.

Have you exited the game and tried signing into the launcher again? If it's still a no-go, please contact our Support Team for assistance.
"Nothing reveals humanity so well as the games it plays."

#6 Ricodon

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Posted January 28 2013 - 02:21 PM

View PostScapes, on January 28 2013 - 02:13 PM, said:

Have you exited the game and tried signing into the launcher again?
NO!? I sit here and stare at a "Server isn't reacheble"-Screen... since hours! LOL ?

Hope you understand the irony. ;)

View PostScapes, on January 28 2013 - 02:13 PM, said:

If it's still a no-go, please contact our Support Team for assistance.
Yes I have to do it probably...

Edited by Ricodon, January 28 2013 - 02:55 PM.


#7 Odar

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Posted January 28 2013 - 02:36 PM

View PostScapes, on January 28 2013 - 01:31 PM, said:

Greetings pilots,

We're seeing reports of a "server unreachable" error message popping up for some of our players. If you are new to HAWKEN, be sure to verify your account by clicking the link in the account confirmation email we sent you when you made your account. If you don't see this email in your inbox, please check your spam filter. Once your account is confirmed, this should resolve the issue upon exiting and restarting the game and launcher. If you can't find the email, visit your account page and click the Resend Email button. If you don't see this button or the problem persists, contact our Support Team and they'll resend it.

We'd also like to share an update on the missing Friends Lists issue. A fix is being produced but we want to make sure it works properly so that your data remains intact. We're aiming to deploy the fix tomorrow.

Thank you for your patience as we work to resolve these issues!

Hmm, still the same. I've verified my email as soon as I recieved the verification mail, tried it again now, just to be sure, but nothing. I have contacted support about 8 hours ago, got a reply that they are working on fixing stuff. So I'm waiting. :)

#8 Veglio

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Posted January 28 2013 - 02:40 PM

omg

#9 Wilcox

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Posted January 28 2013 - 02:44 PM

Same here. email verified twice, still getting "meteor server unreachable". Not possible to play a single time. Retried 10 times during the last 12 hours.
Broken product.


Posted Image


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#10 thefallboy

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Posted January 28 2013 - 02:48 PM

Same problem here. Syncing account failed.

#11 TSKNF

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Posted January 28 2013 - 02:51 PM

no, this dont fix our problem :(

#12 Scapes

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Posted January 28 2013 - 02:55 PM

The team here is working to repair affected accounts at this very moment. Hang in there!
"Nothing reveals humanity so well as the games it plays."

#13 Ricodon

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Posted January 28 2013 - 03:01 PM

I'm hanging...i have no choice! You can do it, I know it...so we can test & play this awesome game (i hope its awesome o.O)! :D

#14 Odar

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Posted January 28 2013 - 03:05 PM

Fingers crossed...

#15 Sable_Sonata

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Posted January 28 2013 - 03:06 PM

Problem remains unfixed.

#16 PhantomSamurai

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Posted January 28 2013 - 03:17 PM

I'm also having this same issue and i also reset my password with zero luck.

#17 kurt88

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Posted January 28 2013 - 04:33 PM

sme problem here 5 hours trying to log in but nothing i have the account aproven and i have clicked in the verification link on my gmail but always the same server unrecheable. i really want to play the game but .....dammmmmm please helllp¡¡¡ :)

#18 thefallboy

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Posted January 28 2013 - 05:06 PM

Well drats. I've been waiting around trying for about 5 hours too. I guess I will play another game for the evening and check back tomorrow morning.

Kinda cool to see there are a lot of other new players. Perhaps we can all join up later in game so we're not paired or trown into the ring with the experienced monsters just yet.

#19 PDINO

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Posted January 28 2013 - 05:44 PM

shoot that glitch with a tow missle..... in the face.
do glitches have faces?

#20 JudaZ

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Posted January 28 2013 - 07:53 PM

Same issue aswell, ah well, guess I have to wait a little longer b4 I can get slaughtered... :huh:





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