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Taking Too Long To Sync Account

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#1 devilxsid

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Posted July 07 2014 - 11:51 AM

It takes too long to log in, it sleeps at "Syncing Account". After it gets synced any server-match that i find it takes too long to sync into the match. After the match is finished it takes too long to sync into another map.
I am really fed up of this..... Too long...

#2 ReEvolve

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Posted July 07 2014 - 11:57 AM

Did you already check if there is a Hawken-related error record in Window's event viewer? If so please post the excact wording of the error title and error description in this thread.

#3 devilxsid

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Posted July 07 2014 - 08:00 PM

It dose not show any "error" window... or says to "close" window or to "re-login".. It simply takes a lot longer when "Syncing Account" or "Joining a Match" or "Regular Change of Map Every Game" the "Delay" is simply too huge not to Ignore. All After "Wreckage" update and it got worsened after "Invasion" update "Delay" has gone bigger..

#4 devilxsid

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Posted July 07 2014 - 08:21 PM

My Internet Connection is "2 Mbps" - Down & "512 Kbps" - UP

#5 ReEvolve

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Posted July 08 2014 - 08:43 AM

View Postdevilxsid, on July 07 2014 - 08:00 PM, said:

It dose not show any "error" window... or says to "close" window or to "re-login"..

I didn't ask you about any error windows that pop up during the account syncing process. I asked you if you already checked your event viewer. Here are some instructions on how to find Hawken-related records in the event viewer: https://playhawken.z...l-error-causes-

#6 devilxsid

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Posted July 08 2014 - 08:57 AM

Alright... i'll do the event viewer thing... only if shows data regarding delayed processes as it does not crash....

Edited by devilxsid, July 08 2014 - 08:58 AM.


#7 Tebriel

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Posted July 08 2014 - 07:31 PM

It has been doing the same thing to me :( I will update my support thread as well.

#8 devilxsid

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Posted July 08 2014 - 08:17 PM

Event Viewer didnt catch a thing for Delayed synchronization......... ??????

#9 Tebriel

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Posted July 09 2014 - 05:19 AM

Yeah for me neither. I don't think it's a game client side problem.

#10 hendman

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Posted July 09 2014 - 05:01 PM

It could be related to the database migration process that is currently underway. If the problem persists after that migration has been completed, file a ticket with the support staff.

#11 Tebriel

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Posted July 09 2014 - 06:54 PM

I don't know exactly what they're migrating, but does that really take more than a week?

#12 BurnsHot

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Posted July 10 2014 - 08:55 AM

As of Today,  I am still having LONG Sync Times.  Can the Devs give us any Idea when this issue will be resolved or is this going to be the new normal?

Edited by BurnsHot, July 10 2014 - 09:49 AM.


#13 talon70

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Posted July 10 2014 - 09:34 AM

I think there are multiple issues also but realize sometimes when you try to join  at the moment the server reaches a certain point, maybe the last minute, it locks out players and leaves you 'syncing' and you have to refresh the list.

#14 devilxsid

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Posted July 10 2014 - 10:18 AM

WELL...!! EVEN I AM AT A LOSS OF WORDS AS I CANT BELIEVE THAT WITH A 2MBPS DOWN SPEED IT IS TAKING 3 MINUTES PREVIOUSLY TO THE STATE OF LOGGING IN AND COMING ONTO "SYNCING ACCOUNT".

NOW MAXIMUM OF THE ELITE LIST OF US ARE HAVING 2 TO 3 MECHCLASS i.e ABC CLASS... , THEN WHAT I UNDERSTAND IS THAT IT SHOULD PROBABLY GET STUCK AT "SYNCING STATS" BUT NO IT GOES ON RECEIVING MB'S @ "SYNCING ACCOUNT" SO IT MEANS THE DATA IS FINE AND THE PARENT CLIENT WE ARE CURRENTLY LOGGED INTO IS NOT PROVIDING "HAWKEN" ENOUGH CLOUD SPACE TO ATTAIN OUR ACCOUNT.....

NOW NEARLY TO 4 TICKETS THAT I HAVE POSTED I AM RELIEVED OF CURRENT 2 MINUTES OF "SYNCING ACCOUNT " TO 1 MINUTE BUT AT A GREATER COST OF GETTING BOOTED LATE TO ANOTHER MAPLATE FOR PARTY SYSTEM - AND SO ON AND SO FORTH....

WHAT I THINK IS THAT "STEAM" SHOULD TAKE ACTION FOR UPDATING FASTER SERVICES AS WE CAN't THROW THE BATTLE AWAY AS IN GETTING SYNCHRONIZED LATE WITH THE GAME ITS A BIG COST THAT WE ARE PAYING AS INTERNET IS NOT CHEAP THING TO IGNORE AND NOT THE LOVE OF GAME TO BE COMPROMISED ALSO... SO WE ARE AS PILOTS CONTRIBUTING IN WITH THE SITUATION BUT "WRECKAGE UPDATE" WAS LONG BEFORE @ CALCULATED CLOUD TIME ITS HISTORY AND WE ARE HAVING ISSUES TILL TODAY......

LETS HOPE FOR THE BEST AS A  GAMER I WOULD STICK TO A NEVER ENDING GAME TILL WHAT EVER TIME I CAN BUT IT DOESN'T MEAN WITH FAULTS OF BITS & BYTES.... THAT'S NOT A RIGHT THING TO DO... IF THERE IS A TICKET AND FROM MANY OTHER PILOTS AT LEAST IT SHOULD BE TRIED TO BE SOLVED....

NOW THERE IS NO SUCH THING AS AN ELITE PILOT WE ARE WORST WITH THOSE ISSUES THEN NEW COMERSRECRUIT...

HOPE I HAVE MADE AN ISSUE TO BE CLEARED OFF SOON...

Edited by devilxsid, July 10 2014 - 07:44 PM.


#15 BurnsHot

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Posted July 11 2014 - 10:41 AM

No need to get crazy in your response.  EVERYONE knows of the sync problems.

The devs could do better of informing the players of when it will get fix.

OMG we need another update/patch SOON!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Edited by BurnsHot, July 11 2014 - 10:41 AM.


#16 Tebriel

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Posted July 11 2014 - 12:35 PM

I rarely get to the garage screen.  I was able to last night, but not at all today and not at all yesterday morning. :-/

#17 devilxsid

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Posted July 11 2014 - 03:32 PM

DUNNO.... STILL WAITING FOR RESPONSE FOR OVER A MONTH...... BUT LIKE THIS, IT WILL TAKE A DECADE TO GET FIXED UP.........

Edited by devilxsid, July 11 2014 - 03:32 PM.


#18 Tebriel

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Posted July 11 2014 - 05:08 PM

Yeah it's disheartening - but also - turn off the caps :-D Gives me a headache.

#19 devilxsid

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Posted July 11 2014 - 07:33 PM

Tebriel can you brief up a bit of your syncing Issue and also on which windows are you playing....?

#20 Tebriel

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Posted July 12 2014 - 05:31 PM

I'm on Win7. I can log in, but 75% of the time it never makes it past "syncing" into the garage screen.   The same happens when I leave a server. It gets stuck on "syncing" and then never makes it back to the garage.





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