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Friends Lists Restored and Server Connectivity Stabilized

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#1 Scapes

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Posted January 29 2013 - 10:57 AM

You've got friends, pilots!

We're pleased to announce that Friends Lists have been restored. Any friends you added during the Friends List outage should carry over as well. Join a match with your buddies and tell 'em how much you missed 'em!

Additionally, we've addressed the server connectivity issues across all regions that players were experiencing last night. The team was up into the wee hours implementing the fix and setting up monitoring to prevent it from happening again. The planned outage at 1:45 AM PST was unrelated.

Finally, we're working to restore access to about 2200 new accounts made on Sunday and Monday. Simply put, our system didn't set these accounts up properly, causing them to generate "Server Unreachable" errors for those players. The team is hard at work resolving this issue and a fix should be ready later today. We'll send the affected pilots an email when their accounts are fixed.

The nature of a live service like HAWKEN means that hiccups will happen, but we're eager to keep them to an absolute minimum. We really appreciate your understanding and thank you for piloting with us. Now get out there and shoot some mechs!
"Nothing reveals humanity so well as the games it plays."

#2 Battleleet

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Posted January 29 2013 - 11:04 AM

good job team! Thanks, now we can play! Once again u saved the day

#3 Ricodon

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Posted January 29 2013 - 11:16 AM

Finally my account can sync! :lol:

Well done...great job MC-Team! :)

i love you...i love you all! :lol:

#4 7ucky

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Posted January 29 2013 - 11:22 AM

Ahhh, so it wasn't just me. Just curious, Scapes - any feedback as to why the server status at the top didn't indicate that servers were down?

Thanks for getting us back online!
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#5 KaszaWspraju

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Posted January 29 2013 - 11:25 AM

View PostScapes, on January 29 2013 - 10:57 AM, said:

You've got friends, pilots!

We're pleased to announce that Friends Lists have been restored. Any friends you added during the Friends List outage should carry over as well. Join a match with your buddies and tell 'em how much you missed 'em!

Additionally, we've addressed the server connectivity issues across all regions that players were experiencing last night. The team was up into the wee hours implementing the fix and setting up monitoring to prevent it from happening again. The planned outage at 1:45 AM PST was unrelated.

Finally, we're working to restore access to about 2200 new accounts made on Sunday and Monday. Simply put, our system didn't set these accounts up properly, causing them to generate "Server Unreachable" errors for those players. The team is hard at work resolving this issue and a fix should be ready later today. We'll send the affected pilots an email when their accounts are fixed.

The nature of a live service like HAWKEN means that hiccups will happen, but we're eager to keep them to an absolute minimum. We really appreciate your understanding and thank you for piloting with us. Now get out there and shoot some mechs!

Old good hard work. nice.

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#6 Scapes

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Posted January 29 2013 - 11:28 AM

View Post7ucky, on January 29 2013 - 11:22 AM, said:

Ahhh, so it wasn't just me. Just curious, Scapes - any feedback as to why the server status at the top didn't indicate that servers were down?

Currently, the server status is updated manually. Even if it were automatic, there were servers online and accepting connections, just not many of them. Once we identified the scope of the connectivity issue, the fix came about an hour later. Next time, we'll also update the server status to indicate a connectivity issue.
"Nothing reveals humanity so well as the games it plays."

#7 BiO

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Posted January 29 2013 - 11:29 AM

Great job team... keep the amazing work :D

Edited by BiO, January 29 2013 - 11:30 AM.

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#8 Juodvarnis

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Posted January 29 2013 - 11:30 AM

DAMN IT!

Now i can't blame the broken friend's list for not having any friends
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*sigh*

#9 Brave_Sir_Robin

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Posted January 29 2013 - 11:47 AM

View PostJuodvarnis, on January 29 2013 - 11:30 AM, said:

DAMN IT!

Now i can't blame the broken friend's list for not having any friends
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I guess this is relevant, then:

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Need some advice on your next Mech? Check out this thread!


#10 PP_Rubbins

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Posted January 29 2013 - 11:59 AM

Yaaaaaay

#11 Scapes

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Posted January 29 2013 - 01:33 PM

Seems last night's server issue is stubbornly making a resurgence. We're on the case!
"Nothing reveals humanity so well as the games it plays."

#12 Azrael39

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Posted January 29 2013 - 03:18 PM

Thank you Scapes.  Been missing these guys for a few days now.
Sharpshooter lvl 25, Berserker lvl 25, Scout lvl 25, Bruiser lvl 25, CRT lvl 25, Brawler lvl 25, Infiltrator lvl 25, Reaper lvl 25, Rocketeer lvl 25, Raider lvl 25, Technician lvl 25, Grenadier lvl 25, Assault lvl 25

Good luck and have fun see you on the Battlefields!

#13 Odar

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Posted January 29 2013 - 03:43 PM

It's alive!!! Big thanks dev team, the game is awesome! Be seeing you on the battlefields ;)

#14 Azrael39

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Posted January 29 2013 - 05:58 PM

I've been crashing much more than normal today.  You guys might have destabilized your servers during your update today.
Sharpshooter lvl 25, Berserker lvl 25, Scout lvl 25, Bruiser lvl 25, CRT lvl 25, Brawler lvl 25, Infiltrator lvl 25, Reaper lvl 25, Rocketeer lvl 25, Raider lvl 25, Technician lvl 25, Grenadier lvl 25, Assault lvl 25

Good luck and have fun see you on the Battlefields!

#15 DarkBunnyLord

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Posted January 29 2013 - 07:52 PM

View PostScapes, on January 29 2013 - 01:33 PM, said:

Seems last night's server issue is stubbornly making a resurgence. We're on the case!
Yeah been trying to log in on and off for the last hour, just and I mean within mid-post got in haha. Though matchaming is still fubar for me.

Edited by DarkBunnyLord, January 29 2013 - 07:58 PM.


#16 GratuitousLurking

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Posted January 29 2013 - 09:59 PM

Guess they haven't gotten to me yet :< Aw well, guess I'll have to wait for a wee bit more

#17 WhiteCr0w

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Posted January 29 2013 - 10:18 PM

View PostScapes, on January 29 2013 - 10:57 AM, said:


Finally, we're working to restore access to about 2200 new accounts made on Sunday and Monday.

Whoa what? 2200? That is fantastic! Is that a record, or the norm for you guys? Anyway, congrats on the hasty fixes.

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#18 The_Silencer

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Posted January 30 2013 - 11:43 AM

On the Friends List recent restoration: Thank you very much!! :D

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#19 PowerD

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Posted January 31 2013 - 07:45 AM

I still have the same error as previous days "The Meteor server is unreachable", I need a solution, I want to play

#20 Tomino_sama

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Posted January 31 2013 - 08:37 AM

ahhhh. all fixed now and DAMN! my list is huge now!
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