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Realtek is killing my gametime


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#1 MajorCheng

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Posted January 20 2013 - 07:00 AM

how can i dis-able the realtek program?

everytime i try to log-in or enter a battle sequence or had 5sec inside Hawken, the realtek program, opens up and ruin my gametime....

cant play Hawken w/ this program....

i like realtek but, if this keeps up, ill lose my mind, and might do something drastic...

pls help

#2 Elix

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Posted January 20 2013 - 07:32 AM

Which Realtek program? What's the exact name of it?
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#3 MajorCheng

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Posted January 20 2013 - 07:36 AM

Realtek HD audio manager.

i already found a way to disable the program..

but after i disabled it, my PC speakers, doesnt work w/o Realteks program..

are there any other fix for my problem?

#4 Elix

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Posted January 20 2013 - 07:46 AM

Could you try setting Hawken to not use full-screen and instead go into windowed mode? The option is in the graphics settings. See if it still has a problem when the Realtek HD Audio Manager comes up.
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#5 MajorCheng

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Posted January 20 2013 - 08:03 AM

i disabled the Hawken fullscreen mode, but still, disconnects me from the game.
it pops realtek HD audio manager open every 5sec inside Hawken.

#6 Elix

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Posted January 20 2013 - 08:08 AM

What version is it? If you open it up, there should be a version number somewhere, usually in the About Realtek HD Audio Manager box.

Also, what are the specs on your computer? CPU, RAM, graphics card, graphics driver version, please. Also, your sound card.
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#7 MajorCheng

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Posted January 20 2013 - 08:15 AM

driver date: 10/ 18/2011
driver ver:    6.0.1.6482

#8 MajorCheng

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Posted January 20 2013 - 08:20 AM

windows7
AMD A6-3500 APU w/ Radeon HD Graphics 2.10Ghz
8Gb RAM
64bit OS
built in soundcard

#9 Elix

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Posted January 20 2013 - 08:20 AM

Hmm... check your computer manufacturer to see if there's an updated version of the Realtek package, because that's more than a year old.

Can you be more specific about your sound card and video card? The Catalyst Control Center will tell you the model number of your AMD card, under "Information" and in the Hardware submenu. Specifically, the "Graphics chipset" line. It's probably going to tell you what numeric series it is instead of the exact card number, but that's okay.

For the sound card, you're better off checking the DirectX Diagnostic Tool. Hit the Windows key and R at the same time on your computer to open the Run box. Type "dxdiag" (without the quotes), hit enter, and then go to the Sound tab. There may be more than one sound tab, but one will describe your built-in sound card a lot better than the others (look at "Name" in the left-hand side of the window on the Sound tab).

Edited by Elix, January 20 2013 - 08:26 AM.

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#10 MajorCheng

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Posted January 20 2013 - 08:49 AM

sound tab1:
device name: Speakers (Realtek High Definition Audio)
Hardware:      HDAUDIOFUNC_01&VEN_10EC&DEV_0662&SUBS
Manufacturer: 1
Product ID:     100
type:               WDM
Default devices: yes
Drivers name: RTKVHD64.sys
Version:          6.00.0001.6482 (english)
date:               10/18/2011 7:53:14PM
WHQL Logo'd: yes
Provider:         Realtek Semiconductor Corp.

sound tab2:
Device name:  Realtek Digital Output (Realtek High Definition
Hardware ID:   HDAUDIOFUNC_01&VEN_10EC&DEV_0662^SUNS
Manufacture ID: 1
Product ID:        100
Type:               WDM
Default Device: no

#11 MajorCheng

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Posted January 20 2013 - 08:51 AM

NVIDIA GeForce GT 630
directX ver.. 11

#12 Elix

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Posted January 20 2013 - 09:02 AM

Hurr, that Radeon HD Graphics is an integrated GPU, and your GeForce is the discrete card. Okay. Well, I don't think the graphics card is specifically going to be the problem yet, so I'll leave that for now.

Is this a laptop? If so, what manufacturer's branding is on it? (e.g. Dell, Asus, etc.) If it's a desktop... well, please let me know if you bought it from a manufacturer (Dell, etc.) or if it was custom-built either by you or a more local place instead of a giant computer hardware company.

Because I want you to update your Realtek package, but I want to make sure you don't install an incompatible version (because different manufacturers sometimes need to customize the packages to work with their system setups).
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#13 MajorCheng

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Posted January 20 2013 - 09:06 AM

PC

#14 Elix

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Posted January 20 2013 - 09:09 AM

Aaaaaaand... did you get it from a major computer company (or through a retailer that sells products by that computer company, same thing) or from a smaller shop/assembled it yourself from parts?
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#15 MajorCheng

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Posted January 20 2013 - 09:19 AM

bought it from a retailer.
....

how can i update my realtek, kept looking for an update button... but cant find any.

#16 Elix

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Posted January 20 2013 - 09:28 AM

THIS IS IMPORTANT. I'm going to give you the steps to download the updated package from Realtek's website. However, before I give you the link, you need to reply to this post and tell me that you read it and you understand the situation.

The reason I'm so insistent on asking if your computer came from a major computer company is because Realtek only manufactures the sound chip that's in your PC. It doesn't make the whole integrated package. Computer companies like Dell and Lenovo and HP can make substantial changes to the computer's systems that affect what the computer's sound capabilities are. Those customizations and changes require customized software that Realtek does not have and is not fully compatible with, and in those situations, the appropriate place to get the Realtek package is from the computer maker instead. This is a test to see if you're reading the whole post. If you've read this far, please type my name in all capital letters somewhere in your post. If you don't do this, I'm not giving you the link because I don't want to be responsible for you making your computer worse by installing the wrong Realtek package. This is important.

So, before I give you the link, one last time: Does your computer have the branding of a major computer company, such as Dell or HP, on the outside case? Because if it does, the link I'm going to give you may wreck your computer's sound entirely and require a little bit of advanced technical steps to fix it. This is important, and I need you to answer this question.
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#17 MajorCheng

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Posted January 20 2013 - 09:35 AM

ELIX

no, there are no branding on the outside case of my computer.

in your opinion, will this update works for the better?

#18 Elix

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Posted January 20 2013 - 09:59 AM

Thank you for reading my whole post. And, yes, the idea is that this update will hopefully work better. I don't know for sure, but that's why I'm asking you to try it.

Go to this page: http://www.realtek.c...ds/Default.aspx

Click on "High Definition Audio Codecs (Software)", and you'll be brought to a page warning you about basically exactly what I warned you about before this post. You need to check "I agree" to continue.

The download you want is the second from the top, labelled "64bits Vista, Windows7, Windows8 Driver only (Executable file)", the one that's 55004K in size. Install it. Pick the closest mirror, but it shouldn't matter too much.

After installing, even if it doesn't tell you that you have to, restart your computer. Then try Hawken.
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#19 MajorCheng

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Posted January 20 2013 - 10:06 AM

i hope this wont create another problem, but thanks for the help.
my only wish is to play Hawken and die in Hawken...

#20 machmanx

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Posted January 20 2013 - 04:58 PM

I wonder if Elix's suggestion helped out or not.  If not, then Uninstall Realtek drivers from the Control Panel -> Uninstall a program.  Then after restarting (uninstaller prompt or self restart), play the game.  Yes, I know there won't be any sound but I'd like to rule in or out the Realtek HD manager.  Play a match without sound and see if you get interrupted or not.

BTW, the GT 630 is a light gaming card, so you'll have to run the game at a lower resolution and lower settings to have decent FPS within the game.

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