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Friends Lists Restored and Server Connectivity Stabilized
#1
Posted January 29 2013 - 10:57 AM
We're pleased to announce that Friends Lists have been restored. Any friends you added during the Friends List outage should carry over as well. Join a match with your buddies and tell 'em how much you missed 'em!
Additionally, we've addressed the server connectivity issues across all regions that players were experiencing last night. The team was up into the wee hours implementing the fix and setting up monitoring to prevent it from happening again. The planned outage at 1:45 AM PST was unrelated.
Finally, we're working to restore access to about 2200 new accounts made on Sunday and Monday. Simply put, our system didn't set these accounts up properly, causing them to generate "Server Unreachable" errors for those players. The team is hard at work resolving this issue and a fix should be ready later today. We'll send the affected pilots an email when their accounts are fixed.
The nature of a live service like HAWKEN means that hiccups will happen, but we're eager to keep them to an absolute minimum. We really appreciate your understanding and thank you for piloting with us. Now get out there and shoot some mechs!
#2
Posted January 29 2013 - 11:04 AM
#3
Posted January 29 2013 - 11:16 AM

Well done...great job MC-Team!

i love you...i love you all!
 
					
					#4
Posted January 29 2013 - 11:22 AM
Thanks for getting us back online!
#5
Posted January 29 2013 - 11:25 AM
 Scapes, on January 29 2013 - 10:57 AM, said:
Scapes, on January 29 2013 - 10:57 AM, said:
We're pleased to announce that Friends Lists have been restored. Any friends you added during the Friends List outage should carry over as well. Join a match with your buddies and tell 'em how much you missed 'em!
Additionally, we've addressed the server connectivity issues across all regions that players were experiencing last night. The team was up into the wee hours implementing the fix and setting up monitoring to prevent it from happening again. The planned outage at 1:45 AM PST was unrelated.
Finally, we're working to restore access to about 2200 new accounts made on Sunday and Monday. Simply put, our system didn't set these accounts up properly, causing them to generate "Server Unreachable" errors for those players. The team is hard at work resolving this issue and a fix should be ready later today. We'll send the affected pilots an email when their accounts are fixed.
The nature of a live service like HAWKEN means that hiccups will happen, but we're eager to keep them to an absolute minimum. We really appreciate your understanding and thank you for piloting with us. Now get out there and shoot some mechs!
Old good hard work. nice.
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@ defekt : Mobility is King and burst damage is Queen. Checkmate.
Gdy byłem młodszy byłem bardziej beztroski... aha... nie lubię już POLSKI !
#6
Posted January 29 2013 - 11:28 AM
 7ucky, on January 29 2013 - 11:22 AM, said:
7ucky, on January 29 2013 - 11:22 AM, said:
Currently, the server status is updated manually. Even if it were automatic, there were servers online and accepting connections, just not many of them. Once we identified the scope of the connectivity issue, the fix came about an hour later. Next time, we'll also update the server status to indicate a connectivity issue.
#7
Posted January 29 2013 - 11:29 AM
 
 
					
					Edited by BiO, January 29 2013 - 11:30 AM.
Laptop - MSI GT780DX | i7-2630QM | NVIDIA GTX570M 1.5GB GDDR5 | 17.3" FHD 1920x1080 | 8GB DDR3 | 750GB 7200RPM | Windows 7 Home Premium

#8
Posted January 29 2013 - 11:30 AM
Now i can't blame the broken friend's list for not having any friends
 
					
					
*sigh*
#10
Posted January 29 2013 - 11:59 AM
#12
Posted January 29 2013 - 03:18 PM
Good luck and have fun see you on the Battlefields!
#13
Posted January 29 2013 - 03:43 PM
 
					
					#14
Posted January 29 2013 - 05:58 PM
Good luck and have fun see you on the Battlefields!
#15
Posted January 29 2013 - 07:52 PM
 Scapes, on January 29 2013 - 01:33 PM, said:
Scapes, on January 29 2013 - 01:33 PM, said:
Edited by DarkBunnyLord, January 29 2013 - 07:58 PM.
#16
Posted January 29 2013 - 09:59 PM
#17
Posted January 29 2013 - 10:18 PM
 Scapes, on January 29 2013 - 10:57 AM, said:
Scapes, on January 29 2013 - 10:57 AM, said:
Finally, we're working to restore access to about 2200 new accounts made on Sunday and Monday.
Whoa what? 2200? That is fantastic! Is that a record, or the norm for you guys? Anyway, congrats on the hasty fixes.

Those who are skilled in combat do not become angered, those who are skilled at winning do not become afraid. Thus the wise win before the fight, while the ignorant fight to win.
#18
Posted January 30 2013 - 11:43 AM
 
					
					
.
"The difference between theory and practice is smaller in theory than it is in practice"
#19
Posted January 31 2013 - 07:45 AM
#20
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