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New Strange Login Issue (Error: 179F98A)


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#1 Luminescent

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Posted February 21 2014 - 03:32 PM

Just to note I already filed a support ticket a couple days ago (but now that it is the weekend I'll probably have to wait another few days at least before I get a response) however, I'm curious to see if anyone else has had the same issue or is able to provide any insight.

So this is the weirdest login bug I have had before and I'm wondering if it is because of something being corrupted on the server's end with regards to my account.

A couple days ago I had just finished a TDM match and during the post-syncing for the stats the server gave me an unable to sync error. So I restarted the game client and after I put in my login credentials everything appears to be fine, I can see:
"Logging In"
"Syncing Account"
"Chat Online" (I see my currently online friends as well as a friend request and even a party invite - so it looks like I appear online to other people)

Then suddenly this error pops up:
"Title: Syncing Account Failed
Error: 179F98A
The Meteor server is unreachable"

With this message displayed I can see the chat constantly connecting then disconnecting.

Now the following is where the mystery deepens. I decided to put the login credentials for my smurf account and it actually logged in fine. I would think that rules out any game client, pc or network issues on my end?

Furthermore, if I put my smurf account login details straight after I get the error for my main account (so without restarting the client) then some of the things from my main account transfer over to my smurf account (My HC boost, friend request as well as mechs and their loadouts (I get a test drive error if i try to enter a match with them though).

I have not found a single instance of someone reporting this error code (179F98A) before so it looks to be something new?

#2 hendman

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Posted February 21 2014 - 03:45 PM

Did you try clearing/renaming the hawken folder in the C:.......My documentsMy games directory? When you rename it to hawkenbackup all ingame settings are reset, and sometimes with surprising fixes as a result.

#3 Luminescent

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Posted February 21 2014 - 03:51 PM

Yes, I had actually installed the client on a separate computer and logged in through that with the same problem. The fact that the error is only with my main account I would think rules out any client, pc or network issues.

#4 Luminescent

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Posted February 21 2014 - 08:43 PM

Ok so some troubleshooting revealed it is because I have too many achievements and how the requests are sent to the server which is causing the error. Going to have to wait for support to read my ticket and patch the client before I can play :/

#5 claisolais

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Posted March 16 2014 - 03:29 PM

same problem happening on me now...

#6 Luminescent

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Posted March 16 2014 - 05:35 PM

That's extremely unfortunate for you, the issue still exists (been over a month since I got this error) so I guess you get to join the club of being unable to play (for whoever knows how long).

How many service awards did you have when the error started?

When you create a support ticket mention this error and that you believe it is the achievement bug causing the login issue. You will then need to attach a dev log so that they can send it over to the engineering department.

These are the steps they gave me:

Quote

Let's go ahead and get your dev log from the client using the steps below. I want to add this to the ticket that I filed to Engineering.
Follow the steps below to enable logging. When you have done this, go ahead and attempt to connect a few more time and send me the Launch.log files located in \Documents\My Games\Hawken\HawkenGame\Logs\.
  • Go to \Documents\My Games\Hawken\HawkenGame\Config\
  • Create a copy the HawkenEngine.ini and name it something else like HawkenEngine.ini.bkup
  • Open HawkenEngine.ini and search for Suppress=DevStorm and Suppress=DevTracking
  • Add a pound (#) next to "Suppress" like so:

Suppress=DevStorm
Suppress=DevMatchmaking
Suppress=DevTracking

#Suppress=DevStorm
Suppress=DevMatchmaking
#Suppress=DevTracking

  • Click File>Save As
  • Change the File name to HawkenEngine.ini
  • Set Save as type to (.)
  • Change Encoding from ANSI to Unicode
  • Click Save

Edited by Luminescent, March 16 2014 - 05:41 PM.


#7 Superline

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Posted March 17 2014 - 01:13 PM

I tried this and it did not work  I get the same error message.

#8 Luminescent

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Posted March 17 2014 - 02:28 PM

Superline,
The above steps won't fix the problem, you need to give the "Launch.log" to support so they can send it off to the engineering department (so that they can fix it)

#9 claisolais

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Posted March 21 2014 - 01:16 PM

View PostLuminescent, on March 17 2014 - 02:28 PM, said:

Superline,
The above steps won't fix the problem, you need to give the "Launch.log" to support so they can send it off to the engineering department (so that they can fix it)
they didn't replied my ticket... :(  uploading launch.log into ticket... hope they'll see it

#10 claisolais

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Posted March 25 2014 - 11:38 AM

I did sent them my launch.log into my ticket...but no one have ever answered... how about you..did they fixed ur problem?

#11 Luminescent

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Posted March 25 2014 - 03:03 PM

They may take a while to respond due to the influx of people from the Steam release. However, as this is issue is server side, when it gets fixed it will be done simultaneously for all of us.

#12 Sorroritas

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Posted March 27 2014 - 10:15 AM

Got the same strange error like you guys after today's update.
:(

Edit: My other old account from before I took a very long break seems to be working without problems.
Thinking of it I had syncing problems before the patch today, too. Just when I completed the coop victory award with my berserker, but I thought it's connected to the upcoming update and I just logged off in the hope of it fixing itself after the patch.

Edited by Sorroritas, March 27 2014 - 03:38 PM.

I am the Hammer, I am the point of His spear, I am the mail about His fist.
I am the bane of His foes and the woes of the treacherous.
I am the end.

#13 EnragedWindows

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Posted March 27 2014 - 10:29 PM

Same problem here. Still trying to work around it. I'll keep tabs here and post if I find a solution to anything. Seems the only reasonable course at this point.

#14 Luminescent

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Posted March 28 2014 - 12:16 AM

I was talking with support and they are sure it has something to do with the syncing of achievements in the SDK. Make sure you contact them and include the launch.log files (as described above) as that will help them troubleshoot the issue - also make sure to specify in the title that it is a login error and include the error number (so they can sort them quicker). The problem seems more complicated than initially thought as at first it was only those with very large amounts of Service Awards getting the bug (myself included) but now it seems to be affecting newer players as well.

Due to the nature of the bug if you are still desperate to play you can create another account (or log into one of your others if you have one) in order to access the game.

#15 Sorroritas

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Posted March 28 2014 - 01:21 AM

Wasn't a good idea to try to get all the service awards then, I guess. :)
Bugger, I was only missing like 20 to get all the 467.
Gotta catch 'em all...
I am the Hammer, I am the point of His spear, I am the mail about His fist.
I am the bane of His foes and the woes of the treacherous.
I am the end.

#16 Luminescent

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Posted March 28 2014 - 01:30 AM

Do you remember what the final few Service Awards that you got were before the bug occured?

Interestingly, it was only when i started intentionally trying to get the achievements that the error also hit (I too was in excess of 400)

#17 Sorroritas

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Posted March 28 2014 - 02:44 AM

I was in the process of getting all the emblem service awards. (The ones you can choose as profile icon ingame)
After getting all the mech coop survivalist awards I was going for mech coop victory awards.
(Strange enough if you got the survivalist award "winning coop match without dying" you don't get the victory award "winning coop match")
The last ones were in this order: assault, crt, scout, infiltrator, berserker.
After I got the berserker co-op victory award (white fist on black screen) it failed to sync and I couldn't login anymore.

Maybe it's not service awards in general but emblem service awards that are causing problems.
Edit: The only emblem service award I was missing was the "Fail...Safe?" one.

Edited by Sorroritas, March 28 2014 - 02:45 AM.

I am the Hammer, I am the point of His spear, I am the mail about His fist.
I am the bane of His foes and the woes of the treacherous.
I am the end.

#18 Luminescent

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Posted March 28 2014 - 02:52 AM

Interesting, I was also going after the coop survivalist ones (i think i only had a couple left) but the bug occured straight after I got the 500 incinerator kill achievement whilst in a TDM. I'd have to double check with support but I think some people may have had the bug prior to the emblem awards (although if they didn't then that would open up an avenue for investigation). All very strange indeed. Apart from some of the coop ones the Fail Safe emblem was also the only other one I hadn't achieved if I recall correctly.

#19 Sorroritas

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Posted March 28 2014 - 03:50 AM

I wonder, sooner or later most of the people will run into the same difficulties since playing the game automatically will unlock service awards. (Apart from the easily avoidable awards like crushing kills, coop emblems etc.)
I am the Hammer, I am the point of His spear, I am the mail about His fist.
I am the bane of His foes and the woes of the treacherous.
I am the end.

#20 Sorroritas

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Posted March 31 2014 - 01:14 AM

Today I noticed after failing to login with the above Error: 179F98A several times, I also get

"Login failed.
Error: 51C58D8A
Online Service Unavailable
all up and running."

messages sometimes.
Anyone else with the syncing account problems got that too?
I am the Hammer, I am the point of His spear, I am the mail about His fist.
I am the bane of His foes and the woes of the treacherous.
I am the end.




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