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Sound Disappearing Completely


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#1 Dedhed

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Posted October 27 2012 - 11:40 AM

Bug: I've played 4 matches today. At the end of the 2nd match, the sound totally disappeared other than the occasional "boop". This continued throughout the next 2 matches.

Cause: No idea. Started at end of 2nd match.

Reproduction: Continued throughout all of 3rd and 4th matches

Severity: 5
"One day I will leave this world and dream myself to reality" -- Chief Crazy Horse

"Do what thou Whilt shall be the whole of the Law. Love is the Law, Love under Will."--Aleister Crowley

#2 DiosTukos

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Posted October 27 2012 - 11:49 AM

Happens to me when i alttab to windows while playing

#3 Dedhed

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Posted October 27 2012 - 12:03 PM

Ok, just finished playing my 5th game today, having gone back to the main menu and joining another match. Sound was still gone.

It should be noted that throughout all of this, I could still hear the voice chat.

Now, the game has failed to sync account 3 or 4 times in a row.
"One day I will leave this world and dream myself to reality" -- Chief Crazy Horse

"Do what thou Whilt shall be the whole of the Law. Love is the Law, Love under Will."--Aleister Crowley

#4 Antonymity

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Posted October 27 2012 - 12:11 PM

I too have this same problem, occurring for the first time just now. Left a match that ended, took a while to get back to the main menu, and there were the weird bloops sounds mentioned above. The normal UI sounds were being made but once I got in game I could hear nothing.

#5 c0mad0r

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Posted October 27 2012 - 12:13 PM

This is a common issue with onboard RealTEK sound cards. You will hear a small "pop" when it happens and it is because the sound card treats the audio streams are tied up into a single stream. That single stream has issues separating between "desktop" noises and "in-game" noises, causing it to just stop working at times.

Suggestions:

1) Download and install - The latest RealTEK drivers (they're universal) from here: http://www.realtek.c...3&GetDown=false

2) Set streams  - Go to the RealTek HD Audio Manager (Red "speaker" in tasktray or in control panel).  From the "Speakers" Tab, click on "Device Advanced Settings" in the top right corner. Separate Audio Streams for recording and disable 5.1 when using headphones (see attached image).

3) Disable Enhancements - Disable any sound effects and sound effect enhancements from the windows playback properties in the windows audio control panel. These add additional audio streams that cause this to occur.

4) Reduce stream count -  Go to your C:Users<NAME>DocumentsMy GamesHawkenHawkenGameConfig and open the HawkenEngine.ini file. Find the [XAudio2.XAudio2Device] section and change the max channels to 32:

FROM:

[XAudio2.XAudio2Device]
MaxChannels=48

TO:

[XAudio2.XAudio2Device]
MaxChannels=32


P.S.

DedHed... Someone had their audio stuck on during that match we were in together and that attributes to this too... it's an additional audio channel. Also, good shooting! You were the only one who killed me. ;)

Edited by c0mad0r, October 27 2012 - 12:15 PM.

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#6 Dedhed

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Posted October 27 2012 - 12:31 PM

I've been in a few matches where players didn't have it set 'push to talk' or had mics on, but this started when neither was the case. Might post a topic on etiquette...

I'll try the fixes and get back to this.

Also: Really? There were four people in that match. Cool, anyway. It's actually odd...I saw a drop off in players per match as soon as this occurred.

*edit--c0mad0r: remember what was said regarding .ini's and terms of service? Just for safety, don't know if it's a bannable offense.

Edited by Dedhed, October 27 2012 - 12:33 PM.

"One day I will leave this world and dream myself to reality" -- Chief Crazy Horse

"Do what thou Whilt shall be the whole of the Law. Love is the Law, Love under Will."--Aleister Crowley

#7 Antonymity

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Posted October 27 2012 - 01:27 PM

Followed the advice above for RealTek audio. Will return if I continue to experience sound problems!

...and just now seeing the mention of possible banning for modifying .ini files... please don't ban me, I'm no cheater, I'm just a guy in love with the sounds of armored hell stomping the bajeezus out of everything :D

Edited by Antonymity, October 27 2012 - 01:29 PM.


#8 Dedhed

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Posted October 27 2012 - 03:01 PM

Have played a few more matches and the sound is fine again. Granted, I didn't hear anyone talking, but we'll see what happens then.*edit--I didn't need to change any settings, it just needed a client reboot.

Edited by Dedhed, October 27 2012 - 03:02 PM.

"One day I will leave this world and dream myself to reality" -- Chief Crazy Horse

"Do what thou Whilt shall be the whole of the Law. Love is the Law, Love under Will."--Aleister Crowley

#9 Buphalo

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Posted October 27 2012 - 03:09 PM

I had something similar happen.

In the middle of a match I heard a loud pop and my sound went away including the music I had playing in itunes. I tried reseting my Logitech G930s(built in sound card) which brought my music back up but not game sounds. I continued playing until my music dropped out again, reset the headset again but still had no game sound or music. I decided to reset the game, the instant the game closed my music popped back on again and when I started the game the sound was fine. I haven't been able to reproduce the problem.

I'm pretty sure there wasn't anyone talking over VOIP when this happened.

Edited by Buphalo, October 27 2012 - 03:12 PM.


#10 c0mad0r

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Posted October 27 2012 - 07:35 PM

More Testing:

1) Changing from 48 to 32 ONLY helps on certain older RealTEK cards (Core2 DUO and AMD Phenom II based mobo's)... In truth, it helped my i7 out by increasing from 48 to 64 channels. Newer RealTEK onboard audio cards "technically" handle a maximum of 62 channels (2 reserved)... I looked it up. You can however offset that by adding the line "TotalAvailableChannels=62" below "MaxChannels=" if you really want to play it safe.

2) In my endeavor to find my issue, I actually found the culprit for me to be HDMI related. If you have a video card with HDMI Audio and are using a headset, you may want to switch to "Stereo Mode":

http://www.howtogeek...o-record-audio/

Reason? HDMI has the tendency to redirect "digital" audio streams to itself. Forcing the playback to stereo mode prevents HDMI from even noticing it. Everything works the same, it's just no longer "digital" signal. It's also the fact that the XAudio2 device driver doesn't support positional sound, only stereo... If they used OpenAL (AL Audio or OGG) it would work however... It's just one of those UDK gotcha's.

@Dedhed

First, I'm working on getting more info on that... Second, I've sent a ticket to Meteor on a few of the ini things and gotten back thankful responses. Unfortunately for me however, they do not want people changing the ini files until they have finalized their settings... Being that this is BETA, they do not want the masses messing up their testing by modding the ini files and I can completely respect that perspective. Finally, the ToS cannot legally pertain to this specifically due to the fact that this is hardware related and is dependent upon initialization of the AudioDeviceClass=XAudio2.XAudio2Device in the ini file (which is actually external to the game).

Edited by c0mad0r, October 27 2012 - 08:07 PM.

It is said that idle hands are the Devil's tools. Idle geek hands, however, came up with gunpowder, nuclear weapons, and toilet plungers. -Illiad

Check out my: HAWKEN MUMBLE SKIN
Check out my: HAWKEN TEAMSPEAK SKIN
Check out my: HAWKEN INI's EXPLAINED

#11 MrSpaceCat

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Posted October 27 2012 - 08:55 PM

I had the same issue, but after the update released today it's stopped happening for me. I even heard people talking and such.

View PostAsianJoyKiller, on November 21 2012 - 02:39 PM, said:

There has to be some basis in logic, otherwise I should be able to pilot a fluffy pink elephant around that killed people with rainbow farts.

#12 ItsThatGuy

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Posted October 27 2012 - 09:35 PM

This just happened to me. I'm playing the audio through my GTX 460M on my laptop via HDMI. The sound suddenly stopped. However, I didn't close the game. I alt tabbed to here to write this and went back to the game for a sec and sound is there again. So at least I don't have to quit the game.

But man Hawken is HARD without sound!!!!




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