19 replies to this topic

[The_L1ne]

Hi Guys,
it is quite disillusioning if you buy MeteorPoints for 10€ and click on paypal and it will charge 11,90€. I do not know any other f2p-title where it is handled that whay. I know that you have to pay taxes, but that is something you need to handle internaly and not charging the customer for!
It is a really serious issue because you look quite greedy when it comes to that, because your website says that I get x Meteorpoints for x money, but I don't. I have to pay extra to really get it. So remove the taxes and pay them your own instead of letting the customer pay.

[Kelso]

I don't find them greedy at all. if you would want to buy for example a mech. Its only 5 bucks.

[MK501]

I don't  think it looks greedy, but I do agree that the advertised prices should be tax included.

[Raygin]

I didn't have to pay tax.

[The_L1ne]

MK501, on December 27 2012 - 06:34 AM, said:

I don't  think it looks greedy, but I do agree that the advertised prices should be tax included.

at least this should be done. that is what i meant: maybe adjust the hawkenpoint-amount so that the taxes can be included, but do not charge extra on a purchase (when i go into a market all prices are tax-included)

and I think it looks a bit greedy, because it looks like they do it this way to get the whole 10€ or whatever from me.

Edited by The_L1ne, December 27 2012 - 07:34 AM.

[NBShoot_me]

They should break it up so that you get a sub total, tax amount, and a grand total.  It's not like you're purchasing gasoline where most of the time you don't actually see what you're paying in taxes (at least in the US..) ...

[Beans0nToast]

I'm also finding this tax thing weird, wanted to buy 30euros credit and it added almost 6euros on top.  I'm used to paying the 1euro = 1 dollar thing, Steam is the same: but tax on top_  Confused and frankly a little put off.

Again, I'm not a hater, I love this game so far.

[Beans0nToast]

Raygin, on December 27 2012 - 07:01 AM, said:

I didn't have to pay tax.

Are you in Europe_

[The_L1ne]

so all in all europeans are paying more fore the same (1$ = 1€) but pay even more because they pay in euro... quite unfair.

[Beans0nToast]

I went ahead and bought some credits anyway (not as much as I planned to).  Not gonna get too upset about it, maybe it will change later.  I still find it odd, but whatever, used to paying more in Europe anyway.

[tortuousGoddess]

I really don't see why they should eat the tax. It sounds more to me like you're the one being greedy.

[The_L1ne]

tortuousGoddess, on December 30 2012 - 02:32 AM, said:

I really don't see why they should eat the tax. It sounds more to me like you're the one being greedy.

did you bought some real-cash-money in other f2p-titles_ no one charges taxes extra and again: we already pay more in europe because the euro is quite stronger than the USD, so I do not see the point in charging ~20% extra for paying... I just ask to correct the advertised amount or the costs for the MP-steps so that no one is fooled how much it costs.

[marshalade]

You're getting 10 Euros worth of Meteor Points. Tax is then added. You have an issue with them showing you that tax is added_

I disagree with you entirely. I'd rather see everything that goes on with my money rather than having fees tacked on behind the scenes.

[KaszaWspraju]

I see the price on the steam store, I see something that costs 5 € or 10 €, I can see the words "tax included" = immediate purchase.

Here in the Hawken store I see 10€ plus tax 2,30€ = 12.30€ - mehh I dont buy this is too much.

Knowing that I pay more for a calculator 1$=1€ plus tax, several hundred more MC is not any motivator to purchase.

Edited by KaszaWspraju, January 01 2013 - 09:08 AM.

[The_L1ne]

KaszaWspraju, on December 30 2012 - 10:38 AM, said:

I see the price on the steam store, I see something that costs 5 € or 10 €, I can see the words "tax included" = immediate purchase.

Here in the Hawken store I see 10€ plus tax 2,30€ = mehh I dont buy this is too much.

Knowing that I pay more for a calculator 1$=1€ plus tax, several hundred more MC is not any motivator to purchase.

right that is my point, I don't fight that taxes are mentioned anywhere I wanna fight, that the taxes are ADDED to the charge I have to pay. No stores does it that way and no f2p-title except Hawken. It will scare people away from buying anything and it still looks greedy.

1€ is now 1,32USD so we pay about 32% more for the same amount of HP and then they add ~20%_ so we pay around 150% auf what amrecians pay_ I think this is an very serious issue for an f2p-title, because paypal can easily convert between both currencies. There is no need to charge extra. Even with taxes we should pay less then 1€ for 1$...

[marshalade]

The_L1ne, on January 01 2013 - 08:08 AM, said:

1€ is now 1,32USD so we pay about 32% more for the same amount of HP

No, you don't. The amount of MP you get is adjusted for the currency conversion.

[The_L1ne]

marshalade, on January 01 2013 - 09:10 AM, said:

The_L1ne, on January 01 2013 - 08:08 AM, said:

1€ is now 1,32USD so we pay about 32% more for the same amount of HP

No, you don't. The amount of MP you get is adjusted for the currency conversion.

okay I thought they just cenverted 1:1. sorry for the misleading texts.

Then I am quite courious about the taxes in US: are they included or excluded_

[nullface]

marshalade, on January 01 2013 - 09:10 AM, said:

The_L1ne, on January 01 2013 - 08:08 AM, said:

1€ is now 1,32USD so we pay about 32% more for the same amount of HP

No, you don't. The amount of MP you get is adjusted for the currency conversion.

Are you sure_ How many MC do you get for $10_

[marshalade]

nullface, on January 01 2013 - 09:56 AM, said:

marshalade, on January 01 2013 - 09:10 AM, said:

The_L1ne, on January 01 2013 - 08:08 AM, said:

1€ is now 1,32USD so we pay about 32% more for the same amount of HP

No, you don't. The amount of MP you get is adjusted for the currency conversion.

Are you sure_ How many MC do you get for $10_

1440

The_L1ne, on January 01 2013 - 09:31 AM, said:

Then I am quite courious about the taxes in US: are they included or excluded_

I don't know. Since there's about 12 dollars in my bank account right now I'm not making the purchase to prove a point. I also don't use paypal, because I trust individual sites more than a conglomerate like paypal.

Edited by marshalade, January 01 2013 - 10:15 AM.

[The_L1ne]

okay it really is adjusted and we get a fair amount for the money. still no stores prices in tax-excluded prices... (they may reduce the amound of MP we get from 10€ but please just charge 10€)