harmless_kittens, if there's a name that really bugs you and probably shouldn't exist in-game for good reason (not just because you find it mildly offensive like "poop" or "dong" or something like that), then send in a support request with a screenshot of the name. If the devs feel it's inappropriate enough, they'll likely have the player change it.
Just a tip from someone who hasn't really played competitive online games much before Hawken (myself): thicken that skin. I know it sucks to see certain language and behavior in a game, but no matter how much filtering they put in, someone's going to find a way around it. Online games that allow custom names and verbal and written player interactions will always have some level of bad manners and there isn't really a way around it other than reporting them and hoping for the best. Once voice chat is fixed, you're going to start hearing what you probably don't want you or your son to hear. The best option is to click players' names and mute them.
If you're concerned about your kids encountering such names and language, I'd highly suggest just keeping them away from online games (completely serious here, not even being remotely sarcastic). Online gaming is widely known for being full of bad language, rudeness to others, s**ttalking, racist remarks, and so on. Hawken is actually very tame by comparison.
I'm sure you already know all this, but I just wanted to put it out there based on my own experiences.
:)
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