anyone else have this problem?
Online Services Unavailable
#1
Posted 06 April 2017 - 03:12 PM
#2
Posted 06 April 2017 - 03:24 PM
#3
Posted 06 April 2017 - 03:25 PM
#4
Posted 06 April 2017 - 03:25 PM
#5
Posted 06 April 2017 - 04:29 PM
#6
Posted 06 April 2017 - 04:59 PM
#7
Posted 06 April 2017 - 05:27 PM
#8
Posted 06 April 2017 - 05:54 PM
I think that it's just the fact that the one lonely server blade that hosted "all" of the "North America servers" finally crapped-out...
...and the gas station attendant/tech support hasn't realized it yet...
Edited by Compliance, 06 April 2017 - 05:55 PM.
- popeco likes this
#9
Posted 06 April 2017 - 06:08 PM
Yes I am. Someone is live streaming on Twitch right now, so it is not everyone.
Only seeing console streaming.
#10
Posted 06 April 2017 - 06:12 PM
For me it's also accompanied by this really long loading screen before the game's start-credits begin. Could just be my CPU finally melting but it seems like no other program is affected.
#11
Posted 06 April 2017 - 06:27 PM
For me it's also accompanied by this really long loading screen before the game's start-credits begin. Could just be my CPU finally melting but it seems like no other program is affected.
I have the same problem, also it takes pretty long just to exit the game.
Additionally: It takes many sec to send this reply as well.
Edited by claisolais, 06 April 2017 - 06:28 PM.
- Guns_N_Rozer likes this
#12
Posted 06 April 2017 - 07:04 PM
Right now, the only two players on servers in all the world are myself, and a guy in bots TDM.
It's not completely down, it's not being updated right now, but something is clearly wrong.
#13
Posted 06 April 2017 - 07:12 PM
#14
Posted 06 April 2017 - 07:23 PM
I have the same problem, also it takes pretty long just to exit the game.
Additionally: It takes many sec to send this reply as well.
Having same issue, hoping its just an update or something small.
#15
Posted 06 April 2017 - 07:49 PM
Im logged in. Zero games populated. Server I was in almost timed out, then went to load Eco Winter and dropped me into Facility.
Good times.
#16
Posted 06 April 2017 - 09:02 PM
#17
Posted 06 April 2017 - 09:28 PM
Not a good sign...and no word from CZ5...my hopes are dimming. ![]()
Edited by DieselCat, 06 April 2017 - 09:28 PM.
#18
Posted 06 April 2017 - 10:31 PM
Sorry about this, everyone.
We're working on the issue, however the issue itself impacted forum logins thus we were unable to provide status updates.
Service is slowly being restored and we are monitoring the issue.
- Amidatelion, Rainbow_Sheep, Tom_Neverwinter and 1 other like this
#19
Posted 06 April 2017 - 10:46 PM
can confirm, front end and login system are now operational
also, if you're able to comment, what exactly happened? i've seen this issue once before around the time the game was under adhesive's reins - causing a prolonged crash of the entire server ecosystem and login system over a period of hours.
Edited by Cytor, 06 April 2017 - 10:53 PM.
#20
Posted 06 April 2017 - 10:59 PM
We're experiencing additional issues. Hang tight!
- Amidatelion and Tom_Neverwinter like this
#21
Posted 06 April 2017 - 11:17 PM
Ok, everything seems to be resolved now. A little bit of reasoning and post-mortem with the issue at hand...
We had issues with our DNS and specifically ICANN. After a certain period of time, ICANN will actually turn off our domain if it has invalid information in the whos information. Somehow, at our DNS provider, they had that info set to 'null' or 'empty string' and it caused our backend services that depended on the domain to turn off.
Which resulted in all sorts of fun things breaking.
We're all extremely tired from staying up, and will work more on this in the morning if it is still an issue
Edited by CZeroFive, 07 April 2017 - 11:11 AM.
- coldform, DerMax, Guns_N_Rozer and 11 others like this
#22
Posted 07 April 2017 - 12:30 AM
We're experiencing additional issues. Hang tight!
i need a rope or glue in order to hang sit tight ![]()
#23
Posted 07 April 2017 - 12:36 AM
Ok, everything seems to be resolved now. A little bit of reasoning and post-mortem with the issue at hand...
We had issues with our DNS and specifically ICANN. After a certain period of time, ICANN will actually turn off our domain if it has invalid information in the whos information. Somehow, at our DNS provider, they had that info set to 'null' or 'empty string' and it caused our backend services that depended on the domain to turn off.
Which resulted in all sorts of fun things breaking.
We're all extremely tired from staying up, and will work more on this in the morning if it is still an issue.
To apologize for this, we've made a promo code - redeem the code "ICANNT" on playhawken.com and get a one-time offering of 5,000 HC. Code will be active until the relaunch and can be used once per account.
Code only valid for PC players. If the code isn't working, it's probably due to the backend services failing *or* that promo code system is archaic and needs updating. Either way, consider it a neat little gesture. It's the thought that counts, right?
appreciate the reply and explanation for what occurred.
DNS issues are no joke - especially when the backend has it failing.
Edited by Cytor, 07 April 2017 - 12:36 AM.
#24
Posted 07 April 2017 - 12:53 AM
#25
Posted 07 April 2017 - 01:42 AM
Ok, everything seems to be resolved now. A little bit of reasoning and post-mortem with the issue at hand...
We had issues with our DNS and specifically ICANN. After a certain period of time, ICANN will actually turn off our domain if it has invalid information in the whos information. Somehow, at our DNS provider, they had that info set to 'null' or 'empty string' and it caused our backend services that depended on the domain to turn off.
Which resulted in all sorts of fun things breaking.
We're all extremely tired from staying up, and will work more on this in the morning if it is still an issue.
To apologize for this, we've made a promo code - redeem the code "ICANNT" on playhawken.com and get a one-time offering of 5,000 HC. Code will be active until the relaunch and can be used once per account.
Code only valid for PC players. If the code isn't working, it's probably due to the backend services failing *or* that promo code system is archaic and needs updating. Either way, consider it a neat little gesture. It's the thought that counts, right?
noice (like i need hc--it's the thought that counts--right!). ![]()
uh oh: UCANNT. don't work. still can't login to game--Unavailable--still busted. maybe tonight. ![]()
Edited by EM1O, 07 April 2017 - 01:53 AM.
- claisolais likes this
#: chown -R us ./base

"...oh great Itzamna, you shall know Us by the trail of Dead."
#26
Posted 07 April 2017 - 05:58 AM
noice (like i need hc--it's the thought that counts--right!).
uh oh: UCANNT. don't work. still can't login to game--Unavailable--still busted. maybe tonight.
DNS changes can take time to propagate. You can manually set DNS to possibly get around this issue.
Hold down the Windows Key on the keyboard and press the letter R (alternative, click the Windows orb or symbol in the lower left corner of your screen and select 'run' (right click start symbol > run on Windows 10)
In the Run dialog box, type "ncpa.cpl" without quotes and press enter.

Right click on the local area connection or wireless adapter that serves as your internet connection.
Select Properties.

SELECT (highlight but DO NOT UNCHECK) Internet Protocol Version 4 (TCP/IPv4)
Click the Properties button.

Select "Use the following DNS server addresses:"
Now enter the IP of the third party DNS you wish to try. I use google's DNS, and it appears to be working fine (8.8.8.8)

Click OK, then OK or close.
You can validate by going back to run, typing "cmd", and in the black window, typing "nslookup google.com" (without quotes). If this has worked properly, you will see the DNS server used will be 8.8.8.8

Good luck! Oh and all responsibility for any detrimental, undesired impact on your computer/property/life rests with you. Including if your toaster gets jelly in it. Do not attempt this if you eschew your own responsibility and are sue-happy. That said, if your connection stops working, go back to where you input the DNS address and change it back to "Obtain DNS server address automatically."
If this helps even one poor bastard play Hawken, worth.
- claisolais, LaurenEmily, ReversusRex and 2 others like this
#27
Posted 07 April 2017 - 06:17 AM
DNS changes can take time to propagate. You can manually set DNS to possibly get around this issue.
Hold down the Windows Key on the keyboard and press the letter R (alternative, click the Windows orb or symbol in the lower left corner of your screen and select 'run' (right click start symbol > run on Windows 10)
In the Run dialog box, type "ncpa.cpl" without quotes and press enter.
Right click on the local area connection or wireless adapter that serves as your internet connection.
Select Properties.
SELECT (highlight but DO NOT UNCHECK) Internet Protocol Version 4 (TCP/IPv4)
Click the Properties button.
Select "Use the following DNS server addresses:"
Now enter the IP of the third party DNS you wish to try. I use google's DNS, and it appears to be working fine (8.8.8.8)
Click OK, then OK or close.
You can validate by going back to run, typing "cmd", and in the black window, typing "nslookup google.com" (without quotes). If this has worked properly, you will see the DNS server used will be 8.8.8.8
Good luck! Oh and all responsibility for any detrimental, undesired impact on your computer/property/life rests with you. Including if your toaster gets jelly in it. Do not attempt this if you eschew your own responsibility and are sue-happy. That said, if your connection stops working, go back to where you input the DNS address and change it back to "Obtain DNS server address automatically."
If this helps even one poor bastard play Hawken, worth.
Captain reacharound here
#28
Posted 07 April 2017 - 07:52 AM
- Amidatelion and ReversusRex like this
Did I say Call Me Ishmael?
You should call me Luna.
#29
Posted 07 April 2017 - 08:52 AM
#30
Posted 07 April 2017 - 09:27 AM
#31
Posted 07 April 2017 - 09:54 AM
We had issues with our DNS

Amid, 2014: Boy, DNS sure is a pain to implement, I sure hope I never have to be responsible for it.
Amid, 2017, walking into one of the largest domain providers in the world as new Linux admin: Fuzzy bunny. Fuzzy bunny. Fuzzity, fuzz, fuzz, fuzzy bunny. I'm fuzzed. God-fuzzing-dammit.
- Luaq, nepacaka and Tom_Neverwinter like this
#32
Posted 07 April 2017 - 11:11 AM
I removed the info about the redeem code. The system we used to distribute the code clearly isn't working. Hopefully our deepest apologies will work instead :(
Is anyone still experiencing issues at this time?
Edited by CZeroFive, 07 April 2017 - 11:11 AM.
- ReversusRex and Tom_Neverwinter like this
#33
Posted 07 April 2017 - 11:39 AM
I removed the info about the redeem code. The system we used to distribute the code clearly isn't working. Hopefully our deepest apologies will work instead :(
Is anyone still experiencing issues at this time?
Seems like there's a healthy population (relative to the usual) back online. Thanks!
- Luaq likes this
#34
Posted 07 April 2017 - 11:42 AM
Deshception for the code.
It's a word I invented in french it's a combination of "Desh" and deception
Take a look at the 5th definition (urban dictionnary...nsfw)
Somekind of Hype then feel like it was wasted.
:P
no hard feelings though
Edited by Luaq, 07 April 2017 - 11:45 AM.
#35
Posted 07 April 2017 - 12:30 PM
Still sitting, waiting for a time when I can march gloriously though futuristic terrain mowing down giant robots in my own.
Still can't connect to login servers (my location is Ottawa Ontario, CAN).
Not sure if there has been more DNS problems, but it should be known that I have been forced to play lesser games.
Lesser games like Overwatch.
Help me.
Please.
#36
Posted 07 April 2017 - 04:29 PM
Everything seems pretty much back to normal now. I can login and join games, etc....only thing is....the mechs all appear to have been changed into Mario Kart characters?....Is this the new PC update rollout?...
#37
Posted 07 April 2017 - 04:45 PM
Amid, 2014: Boy, DNS sure is a pain to implement, I sure hope I never have to be responsible for it.
Amid, 2017, walking into one of the largest domain providers in the world as new Linux admin: Fuzzy bunny. Fuzzy bunny. Fuzzity, fuzz, fuzz, fuzzy bunny. I'm fuzzed. God-fuzzing-dammit.
I seem to remember the statement you are using out of context being the fact that nobody was paying the bills and the company hosting the forums decided it was time to quit giving it a free ride, so yeah I was right, it wasn't DNS now was it.
Thanks for the flowers though. ![]()
[DELETED]
fuzzy bunny you CZeroFive
#38
Posted 07 April 2017 - 08:25 PM
I seem to remember the statement you are using out of context being the fact that nobody was paying the bills and the company hosting the forums decided it was time to quit giving it a free ride, so yeah I was right, it wasn't DNS now was it.
Thanks for the flowers though.
DO YOU EVEN SYSADMIN!!??
I do believe that amid is quoting a reddit post of utmost infamy. also, IT WAS DNS.
- Amidatelion likes this
I like going against the best of any game I play. Helps you in the long run n motivates u to do more. Always room for improvement not failure

FIRST OFF WHAT THE FUZZ IS A "SHILL"
#39
Posted 07 April 2017 - 08:51 PM
DO YOU EVEN SYSADMIN!!??
I do believe that amid is quoting a reddit post of utmost infamy. also, IT WAS DNS.
SS396 talking trash and getting owned by actual industry professionals without me having read his word vomits is the content I keep coming back here for.
- coldform likes this
#40
Posted 07 April 2017 - 09:23 PM
I seem to remember the statement you are using out of context being the fact that nobody was paying the bills and the company hosting the forums decided it was time to quit giving it a free ride, so yeah I was right, it wasn't DNS now was it.
Thanks for the flowers though.
DO YOU EVEN SYSADMIN!!??
I do believe that amid is quoting a reddit post of utmost infamy. also, IT WAS DNS.
SS396 talking trash and getting owned by actual industry professionals without me having read his word vomits is the content I keep coming back here for.
This might actually be SS396' unique form of sarcasm.
Or that'll be his excuse.
*shrug* who cares either way
- coldform likes this

Salvage: An Idea to Stop Leavers
2 user(s) are reading this topic
0 members, 2 guests, 0 anonymous users
Sign In
Create Account



Back to top












