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A Serious Problem.

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#1
Dawn_of_Ash

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I'm not sure if it's my end, or if it's the servers end, or if it's a bit of both, but there is something wrong with me and the Australian Sydney TDM server. Mid way through a match - and it's always midway - everything around me would stop. Not fully completely freeze, but stop moving, something that would happen when you get an incredible lag spike of 988 ping. Mechs would stop moving yet keep moving, they would be walking in place, you cannot fire, you can move but you cannot heal. That has happened to me, except I didn't have any ping issues, it just disconnects me from the match entirely. People think I rage quit - which I would never do. I instantly "quit" that previous match which tallies a loss to my name, then join the same game but on the opposing, losing, side and cannot pull back a victory. Thing is, it doesn't happen to anyone else - just me.

 

Now I know at least some of you are thinking, "well, it's a problem on your end then", thing is it's not. I've never had this problem ever before on any other server but the new Sydney TDM. DM is fine. US TDM is fine. Everything else is fine. But this one (possibly two) servers where I disconnect mid-game and rack up two losses in one game - having my own kills and points used against me. This has happened to me 4 times, over 4 days - and for 2 of those days, I haven't been playing for that long.

 

Anyways, my complaining aside, I'm wondering if anyone else is having this problem? Possibly tell me what this problem could be? Is it because of my amazing Australian internet (sarcasm), or do you think that it's something to do with the servers - possibly because of the increase in activity in the region?

 

I seriously have no clue, but I doubt that I'm the only one who experiences these issues. And if I am...well, I guess we know the problem then. 



#2
BaronSaturday

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This happens to me sometimes. One time I didn't really notice at first because a Scoot was actually moving. It was running sideways. It did this until a wall stopped it. Then I got DCed.

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#3
Ninja_Goat

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@ Dawn of Ash

 

Check this video at 55 seconds when I am at S3 on bazaar.  Is this what happend to you ?

 

 



#4
Dawn_of_Ash

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@ Dawn of Ash

 

Check this video at 55 seconds when I am at S3 on bazaar.  Is this what happend to you ?

 

 

Yes, that was exactly what happened to me. Except it never reconnects. It just does that forever and disconnects me from the server. I doesn't even say that I am disconnected. It just cycles through the animation over and over again without break until I manually quit and re-enter the server.



#5
Ninja_Goat

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This is very rare for me, and it does reconnect after a few seconds as you can see in the footage. 

 

Only once did the server ever crash, and that was on bunker not long after it had been released.

 

You could file a support ticket, feel free to use the footage if it helps you to explain the situation.

 

Could be a specific issue with your account that is stopping it reconnecting. 



#6
n3onfx

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Maybe do a traceroute from your pc to Sydney (grab any ip address from there, you can find some on SpeedTest.net), if you notice heavy packet loss it might be that. If it's happening only to you and only on server then there's something wonky happening in between.


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#7
Amidatelion

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Yeah that's definitely a bug.

 

Record it, file support ticket.



#8
CounterlogicMan

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It seems like you are having this problem consistently. I suggest filing a support ticket with a detailed description of what happens and how to replicate the issue. If the occurrence is specific to certain servers make sure to include the server names/locations. ex. New-york-tdm-1403 

 

Some things you can try in the mean time. 

 

1. Verify your game files via steam

2. Make sure your router/network adapter is updated

 

I hope your issue is resolved soon!

 

Thanks,


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#9
Grizzled

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I had this problem over a year ago. fresh drivers and a game re-install made is better. Some thing about the program communicating with the server was broken. We have 2 players in the house and I  would drop and he would be still playing in the match, it would just freeze for me and mechs drift or continue to walk in the same direction. Occasionally the game wouldn't even re-start unless I re-booted my computer. 



#10
cassini08

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Yep, have had this also, during cooptdm/tdm/siege. Have found no fix... Just hoping it sorts itself out #computerlogic


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#11
spinningchurro

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#12
Dawn_of_Ash

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This is exactly what I mean.



#13
capnjosh

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I'm going to keep an eye out for this one.

 

 

If you're interested in helping me isolate the problem sooner, submit a support ticket whenever this happens and include the following information:

 

Server Name (example, sydney-tdm-4209)

Time (in UTC)

Your pilot callsign

 

With that information, we can fairly quickly locate where in the event logs we need to be looking.


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