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Client Ping Times Data (with charts)

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#1
capnjosh

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Ping.  What is it and what do we actually experience?

 

I've pulled some data that should give us at least some reference point.  Figured I'd share.

 

The charts below come from logs on client-server ping times, in milliseconds.  This data can act as an indicator for the effect of things like different servers, changes to region design, internet routing, data center changes, DDoS mitigation services, etc.  They should be taken as fairly general indicators of *actual* performance.  They don't indicate "quality" of connection, however, so if you 're playing on a wireless network, there can be odd spikes in latency, out-of-order UDP packets, etc. that may not be represented.  Whatever the case, they're fun to look at, and I look at them to make sure changes we make to Hawken have a desireable effect.

 

Basically, we want more players to have lower latencies to the game servers, which in these charts looks like a really really steep and tall mountain.  A lower, wider mountain indicates there are more players playing with higher ping times.

 

In short, the region redesign seems to have had a sustained improvement in ping times.  There is an obvious increase in ping times around 4/21-4/24; that is likely due to some DDoS mitigation services some of the game server hosts were behind (I removed those hosts because the mitigation services were negatively impacting gameplay experience).  It seems that right now we're in a pretty good place, especially considering we had a very large influx of new players.  I suspect we can find some ways to further improve things, but that'll come with time.  Other than that, enjoy the surface charts :)

 

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#2
crockrocket

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Ooh, graphs!


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#3
Loglino

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Ooh, graphs!

IKR


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#4
Estif

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 Damn, I want to grab my pickaxe and build me a house over there


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#5
DerMax

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It's incredible how competent you are at what you're doing. Couldn't hope for a better replacement for the ADH guys.


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#6
WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW

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That enormous, ominous, orange block of 92-180 ping looks like it has perhaps been melded right into the <92 ms range. Amazing work, no doubt. Evidently, something must have improved.


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#7
AsianJoyKiller

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While I know that ADH was better at communication earlier in the games development, I don't think they were ever this transparent.


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#8
Call_Me_Ishmael

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Approve.


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#9
CraftyDus

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Between this and Jeff's Pie Charts I'm less able to troll the facts

 

 


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#10
JeffMagnum

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Between this and Jeff's Pie Charts I'm less able to troll the facts

 

All of his analytics posts put mine to shame tho. Speaking of that, I'll get around the the second version eventually, but I don't see how to do it with the format I currently have unless I spend a ridiculous amount of time reorganizing it all. If anyone wants to take a look at the spreadsheet data and see if they can do it more efficiently, be my guest


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#11
Nightfirebolt

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In short, the region redesign seems to have had a sustained improvement in ping times.  

 

 

Not for me. And not for some people. Made a thread about it here.



#12
moosa17

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I'm glad people are, apparently, having a better experience.

My experience has been that a large percentage of matches have ended up on the newly added LA servers, and being in Maine, this consistently (and predictably) leads to laggier games. 

It seems counterintuitive that adding additional server locations would make anyone's experience more laggy but that's what's happened. 



#13
IareDave

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My ping has increased across every region and many others I play with have said the same thing. But with that being said I appreciate the info.
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#14
Nept

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So this is a completely self-serving question, but I'd like an answer - if possible.  I live in British Columbia, Canada.  Before last week (ish), I pinged 76-82 on The Omniscient and TPG Headquarters servers.  Since then, I've gone up to 100-110 ping.

 

Question 1) Any idea why?  As for as I'm aware, both servers are back on central.

 

Question 2) Can whatever change was made be reverted?  Since a couple Omni members have ordered private servers, we'd like to know that we're receiving the lowest (Central) pings possible.

 

Oh, and just to preempt any blah blah 100 ping isn't bad blah blah, I played (and won) Season 1 with 120-130 ping.  I can adjust.  However, there is a marked difference between ~80 ping and ~100 ping, and I would rather have the former than the latter.

 

*Edit* Also, the Omni members have been pinging more highly on the Private Servers than they were previously - across the board.


Edited by Nept, 28 April 2015 - 11:21 PM.

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#15
Merl61

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So this is a completely self-serving question, but I'd like an answer - if possible. I live in British Columbia, Canada. Before last week (ish), I pinged 76-82 on The Omniscient and TPG Headquarters servers. Since then, I've gone up to 100-110 ping.

Question 1) Any idea why? As for as I'm aware, both servers are back on central.

Question 2) Can whatever change was made be reverted? Since a couple Omni members have ordered private servers, we'd like to know that we're receiving the lowest (Central) pings possible.

Oh, and just to preempt any blah blah 100 ping isn't bad blah blah, I played (and won) Season 1 with 120-130 ping. I can adjust. However, there is a marked difference between ~80 ping and ~100 ping, and I would rather have the former than the latter.

*Edit* Also, the Omni members have been pinging more highly on the Private Servers than they were previously - across the board.

I usually get 100 ping on cental. For the last couple of weeks I have been getting 130. This is unacceptable. Please help.
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#16
Call_Me_Ishmael

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All of his analytics posts put mine to shame tho. Speaking of that, I'll get around the the second version eventually, but I don't see how to do it with the format I currently have unless I spend a ridiculous amount of time reorganizing it all. If anyone wants to take a look at the spreadsheet data and see if they can do it more efficiently, be my guest

 

 

PM me...  I have some data from Ash, too.  Depending on what you want to do with it, I may be able to help.


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#17
Silverfire

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My ping has been alright but getting lag everywhere. Also private server ping frankly sucks. I get at least 30-50 more ping than normal on them.

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#18
SOD_CyberTormentor

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Nowadays when i connect in ashburn (ex us central) my ping varies between 130/140, sometimes, but, rarely i had 170+ in this region. Although i had a lot of fun matchs with this ping, i really like play in war wednesdays and is pretty possible play with this numbers. No? whatch my videos. (link in my signature). Even though I was an average player i can play very well in ashburn servers (150+ ping). And I believe the vast majority who complains can also. Of course, does not compare when I play in my country, where the pings ranging from 18 to 40, but I still have many good games in other countries, in fact, the most fun are in other countries!

 

Evident when fall into any DM with omeganull, hestoned, or other great local player (US) with a lower ping than 20, it may seem difficult yet the accuracy and of course lose much by lack of skill than properly by ping.


Edited by SOD_CyberTormentor, 29 April 2015 - 04:42 AM.

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#19
Dew

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Regarding the increased pings to central servers, I can also attest that I used to get 80 or so and now I'm up to 110-120. If I trace my route to central servers, this is what I get:

 

dallasrout.png

 

I'm shot all the way out to Virginia before I go to Dallas. I don't know if anyone else is getting the similar routing issues... I'm also unsure if there's any steps I could take on my end to remedy this.


Edited by Dew, 29 April 2015 - 11:05 AM.

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#20
eth0

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Regarding the increased pings to central servers, I can also attest that I used to get 80 or so and now I'm up to 110-120. If I trace my route to central servers, this is what I get:

 

I'm shot all the way out to Virginia before I go to Dallas. I don't know if anyone else is getting the similar routing issues... I'm also unsure if there's any steps I could take on my end to remedy this.

 

lol@comcast, might be cheaper for them if they're buddy-buddy with zayo. If it keeps up I'd give comcast a call (ahahahahah) and see if you can talk to somebody that know's what's up.


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Pubstomping is a whole different strategic discussion, however, and usually just becomes an exploration of the ethics of dumpstering randos.

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#21
Dew

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Yeah, only choices here are Comcast or AT&T.... lesser of two evils? I can't vouch for AT&T's customer service, but they're more expensive for slower service so ehhh...


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#22
OdinTheWise

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Regarding the increased pings to central servers, I can also attest that I used to get 80 or so and now I'm up to 110-120. If I trace my route to central servers, this is what I get:

 

 

 

I'm shot all the way out to Virginia before I go to Dallas. I don't know if anyone else is getting the similar routing issues... I'm also unsure if there's any steps I could take on my end to remedy this.

the only thing i can think of is to use a VPN to force a specific routing pattern. i have been wanting chicago servers so that they are more central to most of the players including canada (also not far from me ;) )


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#23
?FTD? eXeon

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Regarding the increased pings to central servers, I can also attest that I used to get 80 or so and now I'm up to 110-120. If I trace my route to central servers, this is what I get:

 

dallasrout.png

 

I'm shot all the way out to Virginia before I go to Dallas. I don't know if anyone else is getting the similar routing issues... I'm also unsure if there's any steps I could take on my end to remedy this.

I'm not sure how accurate this program honestly is, when I tracerouted through cmd.exe it went from ak>seattle>ca>tx but this program shows me going to sterling just as you are.

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#24
Ashfire908

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I'm not sure how accurate this program honestly is, when I tracerouted through cmd.exe it went from ak>seattle>ca>tx but this program shows me going to sterling just as you are.


Yeah that tool is bogus, reading the RDNS is way more accurate. GeoIP is a crapshoot.
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#25
Call_Me_Ishmael

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Josh,

 

Is the recent change here actually detrimental and a contributor to our server complaints?


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