What actions will you be undertaking in the future to restore good relations with the PC players who have supported this game for so long (with money, community events, and free advertising)?
Devs can feel free to correct me here, but I'm pretty sure this is outside what someone on the development team could honestly answer.
It's like asking an aerospace engineer at SpaceX, "how do you plan to increase SpaceX's market value and ensure that SpaceX stockholders get their expected return?"
Aerospace engineer: "... increase the diameter of the bolt which failed last week?"
... Also, we previously had devs that had likeable, charming personalities that we discovered for ourselves more or less organically. When they went silent we were pretty pissed. How do you think we're going to respond to ham-handedly curated responses from previously silent devs, regardless of how charming or likeable they may be?
Correct answer = "We're going to permanently maintain communication with this community starting NOW, listen to your concerns, make it right where we did wrong, and explain the whys of what we do when the community doesn't agree with us, and communicate your concerns up the chain of command. We'll talk again on such-and-such date, and we'll be there hell or high water, and we'll be in-game too. Here's what we're working on this week. Here's what we've done already. Help us make Hawken all it can be. We want to know what you think works and what doesn't, and so does Josh. We all love this game too."
Incorrect answers = press releases only, long periods of silence or unexplained sudden disappearances of devs/community managers, ignoring PsychedelicGrass's 'Take my money, please! You promised!' requests, not involving veteran players as playtesters, lack of pro-active anti-cheat measures, and "Worth the wait" posts.
Yes, I'm asking for the moon here. Aiming high. If the devs can't answer "What actions will you be undertaking in the future to restore good relations", I hope they would find someone who can.