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Weekly Update Feedback 07-17-2015

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#1
Dedhed

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So, as there isn't a weekly update thread that we can reply to this time, I'm making this. Josh wants feedback on:

 

1. CPU utilization is now lower on all game server hosts.  What have you noticed since Tuesday this last week?

  - The Oregon server took a dive, so we merged it into Los Angeles for now

  - Check out the Kansas City server

2. The "Restart" feature for private servers

  - Let us know if this generally solves most of the day-to-day issues you've experienced

3. If you play in the Asia-Oceania region, we want to improve the overall ping time experience

  - Here's a survey with a few options and a chance to comment: https://www.surveygi...a-Region-Survey

 

Personally, I've noticed that I can run Pandora and Hawken at the same time with less lag now. Our interwebs suck, so it's pretty noticeable. I recently got a new laptop that can max out Hawken pretty well (which is coming from my old laptop at all minimum settings  :woot:)   so haven't noticed any other performance improvements. Moves smooves.


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#2
spinningchurro

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Sounds like good stuff, but one negative I've noticed is that during slow hours in the dead of night, where the least number of NA servers are active, the matchmaker took so long that it screwed me out of matches that had 10/12 or 11/12 people in server at first, but filled up while I was waiting for the matchmaker.  The result (which happened twice) was that there were literally no servers left in North America for me to join.



#3
CrimsonKaim

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Increased the maximum waiting time in the matchmaker.

...

Ouch.



@Josh: Good players do mind to wait longer to get into matches but good players do not have a choice. Even with one hour of maximum wait time, it would still be the only possible way to find a (pub) match.

- Sitting next to the sound box in Last Eco -


#4
Draigun

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I don't think the recent iteration of matchmaker bodes well, once again, for high tier players. I fail to see how an increase in time grasps an improved match vs the previous change. Even for the lower tier, this doesn't make much sense, as MMR spread goes down even further down the line. Chances of getting a quality match shouldn't be much of an issue for lower tier. I'm well aware that many don't mind the wait—but continuing to compensate skill gaps by reducing theoretical play time isn't ideal. That said, I understand the need to adapt mechanics in response to the harsh reality of a low player base.

 

Also, for low activity hours, perhaps a dynamic MM solution? According to a data set that determines how many players are both in-game and in the client, reduce time spent searching for a match by x amount. To increase effectiveness even further, implement a way that simultaneously takes data in real time, so as to update any processing in the event a user starts up Hawken/gets out of a match. If implemented correctly, there should be a reduction in wait time for low peak hours, while still being able to put players in an ideal server during high peak hours.

 

This would only apply if Reloaded has no plans to increase the player base; although it wouldn't hurt (albeit resources) to invest in redundant solutions that prove useful from time to time.


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#5
nepacaka

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i notice that always when i use "quick play" button, i always play with the same people :D

 

i'd no play on asia, but i notice that my ping decreased on 90% of servers. it is good now on europe serv, and decreased even on USA servers (some serv still have 200, but some have 120 or even 60-80!)


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#6
Kopra

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1. CPU utilization is now lower on all game server hosts.  What have you noticed since Tuesday this last week?
 


Slightly more rubberbanding, oscillating pings (it's either good steady 52 ping or oscillates between 68-102), poor hit registration especially on crowded servers. So far had problems in:

frankfurt tdm 1101, 1001 and 5903,

frankfurt sg 1012.


Edited by (KDR) Kopra, 19 July 2015 - 09:25 AM.

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#7
Elite_is_salty

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The PC community is the red headed step child Reloaded never wanted but got saddled with when they married the PC community's mother.

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#8
Badtings

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lately my ping has been excellent. 


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#9
Krellus

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Just on the idea of only having singapore servers, I would not recommend such as an Aussie player. The ping is too much, I would stop playing if my closest servers were singapore. Keep the Sydney servers!


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#10
crockrocket

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Solid weekly update. Boo for Oregon being gone, but yeah it seems like ping related issues (i.e. rubberbanding) have been much less of a problem lately. Also restart button on private servers will be nice.


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#11
JeffMagnum

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How is my ping 60-70 on KC servers and 45-55 on Dallas ones when I live 35 miles from the former city and over 500 miles from the latter?


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#12
devotion

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How is my ping 60-70 on KC servers and 45-55 on Dallas ones when I live 35 miles from the former city and over 500 miles from the latter?

my kc ping is like 110-120 compared to the 100-110 on west, 50-70 east, 30-50 central.

 

i live in florida, which makes everything even more mystifying.


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#13
Putrefaction

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G'day from Australia!

 

I agree with Krellus, while making all servers based in singapore would make the average ping in the region decrease for every user (probably), the game experience (for me) would become worse (due to hit reg issues, rubberbanding, controls less responsive, etc). Personally, I get 120 ping to singapore servers and find it intolerable compared to the ~30 ping I get in sydney servers. So much so it feels like I'm playing a different game.

 

I'd also like to add that as an Australian player with an mmr of 2300 - 2400 the matchmaking system, especially in the context of the Asia-Oceania region, is completely unsatisfactory. In my experience, the japanese have above average mmr which does not bode well for my matchmaking prospects, effectively barring me from lower ping servers. If the matchmaking system could be modified to give priority to lower ping time, then mmr, I think the game experience could be drastically improved for the Asia-Oceania region. 



#14
The_Silencer

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So there's 1 new engine programmer working already. It's cool to know it!

 

Wait..

This thread is focusing on the chunk of the weekly update about the feddback call only? Ups.. Got distracted here. I was reading on BIOS stuff, typed bias somewhere and some quote popped up saying something like "there was evidence of bias against foreign applicants".. then I posted that first line in here and...

 

back on topic.. ;)


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#15
Dedhed

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Well, the thread could be extended to all parts of the update. No reason not to, really. *edit* Point 8 is the one I'm most excited about. Good to have a new dev on board too *end edit* Here ya go:

 

Things that went "done":

 

1. Added a restart button for the private servers

  - yes, it's finally there

2. Migrated all gameserver hosts to use a different management system

  - CPU utilization is lower now, so watch for performance improvements

3. New engine programmer is all set up and working

  - he's doing engine-level stuff, and it won't show for a while

4. Actively interviewing senior-level and lead programmers

  - haven't found the right fit quite yet, but getting close

  - if you refer someone we end up hiring, you will get some cool Hawken gear :)

5. We've got some new survey systems we want to start using

  - Check it out the callout tile when you log in to the client

6. Tiggs is headed out to Markee Fest in Florida

  - We are co-sponsoring the event CCP... I've always been an Eve:Online fan :)

7. Increased the matchmaker expansion time

  - we want to get better matches for everyone, and good players seem to not mind waiting a little longer for them

  - significant improvements will come when we improve how game servers do mid-match balance and when they decide to request additional players.

8. We got some more cool I-can't-talk-about-them-yet deals done or mostly done

  - Hawken's got some really cool stuff in store :)


Edited by Dedhed, 19 July 2015 - 05:26 PM.

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"One day I will leave this world and dream myself to reality" -- Chief Crazy Horse

 

"Love is the Law, Love under Will" -- Aleister Crowley

 

"This is like talking to breakfast cereal" -- Otherland


#16
StubbornPuppet

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I am not able to connect to the kansascity-ma-1514 server tonight.  Even when the match is empty, I get the "server is not accepting players at this time..." message.  The weird part is that MA servers usually reset the rotation to Wreckage when they are idle.  This was stuck on Last Eco.

 

UPDATE:  The server just reset to Wreckage after about 10 minutes of sitting on Last Eco and now I can join.


To be serious for a moment this is just a joke

 


#17
6ixxer

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3. If you play in the Asia-Oceania region, we want to improve the overall ping time experience

  - Here's a survey with a few options and a chance to comment: https://www.surveygi...a-Region-Survey

 

 

Well the other night it was commented that the server must be in my backyard as I had 20ms. Its usually 30-40ms for Aus servers.

When i'm forced to play Singapore then my ping goes up to 150+ and the rubber banding seems more prevalent than I would expect for that ping.

 

Josh, give us some details on server rentals. When and how much.

I'd probably look at renting one and let Lioot be admin when I'm offline. That kid's good value, and could run a server even if he can't rent it himself..

 

Cheers,

6ixxer



#18
Draigun

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Matchmaker seems to be making the wrong calls for whichever server it wants to place me in. There was a 2150 average server available with 4 slots open, but instead, MM places me inside an 8 slots available, 1800 room. Makes no sense, especially given the ideal server was 80 percent in progress. Happened twice in a row after failed matchmaker attempts.

 

Is the matchmaker placing players in rooms that are low population, regardless of MMR? If that's the case, it needs to stop—in no way will looking at only those flags carry out a balanced game.


Edited by Draigun, 19 July 2015 - 07:07 PM.

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#19
System64

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Y U NO STEAM capnjosh ;-;


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#20
System64

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Also, putting all servers in Singapore is an ABSOLUTE NO-NO. There are players in other Asia/Oceania regions besides Singapore, you know? Doing that would obviously make things worse for people that are in places besides Singapore.


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#21
StubbornPuppet

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Matchmaking seemed to be doing some really loose and radical things last night.

 

My first Siege match last night ended up with the SRD being 1250-2700.  Gee Wiz, that was really unfair to everyone - low and high ranked both.  There were two players with end scores of around 2400 (on Siege mind you) and other players, who had been in the whole match, were only hitting 200.  So, the high ranks are mad that they have to feel like they're carrying the whole team and the low ranks feel like this is the worst video game they've ever played.

 

WHY?


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To be serious for a moment this is just a joke

 


#22
zorin1

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Has anyone heard a time frame of when we might see something new like a mech or map?



#23
6ixxer

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no timeframe has been posted AFAIK.

 

The team for this needs to be built up first then given a few months.

 

i'm just hoping they keep some regular activity: testdrives, promo/sales, dev updates and perhaps some balance changes and bugfixes.

 

Level design/New mech or changing code on abilities and core functionality will take time.

 

Cheers,

6ixxer






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