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#1
Morquedeas

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Just some quick questions, I think I caught a person doing some bannable stuff, do I email support or does Hawken have a report system?  I have what I'd consider ironclad evidence in the form of video recordings, can I send these with my report?  Also I'm not really sure what the stance is on map exploiting (i.e. walking on the ceiling) but I have footage of that too (among other things).  If someone can point me in the right direction in the name of justice that would be cool.



#2
ticklemyiguana

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This is what you're looking for.

 

Submit a request is in the top right hand of the screen. There may be some wonky sign in stuff that you have to navigate, but you'll get there. That being said, if it's just a verbal "hey this guy's hacking" it's unlikely anything at all will be done. Be as detailed as possible.


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#3
nepacaka

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video or nothing happen
and send it to support. just advice.


Edited by nepacaka, 18 December 2015 - 01:00 PM.

Kompotka 3000. 2D ha?ken game: https://community.pl...ve/?hl=kompotka

Interceptor, B-Class mech concept: https://community.pl...itdefence-mech/

Challenger, C-Class mech concept: https://community.pl...ccepted-thread/

G2-Brawler, C-class mech concept: https://community.pl...pacaka-is-here/

Kinetik, B-class mech concept: https://community.pl...ass-shotgunner/

Melter, A-class mech concept: https://community.pl...-class-support/


#4
Morquedeas

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Thanks! And yeah spent a couple games baiting and recording this guy so there is some solid evidence.


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#5
kaiserschmarrn_

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Also I'm not really sure what the stance is on map exploiting (i.e. walking on the ceiling) but I have footage of that too (among other things).  If someone can point me in the right direction in the name of justice that would be cool.

There's a difference between map glitching and exploiting; make sure you know it. Don't submit a support ticket until you have evidence that someone is using map glitches to their advantage.


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#6
Morquedeas

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Pretty sure walking around on the ceiling and sniping people counts as exploiting.  It's pretty hard to accidentally glitch your way to the top of the map.  And again, I have video evidence.


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#7
Dew

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Feel free to submit your irrefutable video evidence so that you can get a canned response and watch the same guy continue to play the game for weeks.


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#8
Morquedeas

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Feel free to submit your irrefutable video evidence so that you can get a canned response and watch the same guy continue to play the game for weeks.

Probably.  I've come to expect no more or less from reporting players in various games.



#9
WmMoneyFrmMissouri

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I've always taken the stance that if say someone can jump to the top of a building they're just doing what the game allows. They aren't using any 3rd party software or messed with the code. Does this make these people cheaters or the game devs lazy for not patching this? I don't do this sort of thing, however, I'm in the camp that if you can do something in game without messing with the code or installing a 3rd party software it should be fair play. It's the responsibility of the devs to set limits not the gamer for pushing said limits.

Edited by WmMoneyFrmMissouri, 18 December 2015 - 06:15 PM.

wmmoney.png


#10
CoshCaust

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There's a difference between map glitching and exploiting; make sure you know it. Don't submit a support ticket until you have evidence that someone is using map glitches to their advantage.

What's the difference between map glitching and exploiting? Examples?



#11
TAZ_

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Could you please upload your video and share the link in here?

I wanna seeeee it :yes:



(08:35:47 PM) Ashfire908: auth taz_ blacklist
(08:35:48 PM) ScrimBot: 'taz_' has been added to the 'blacklist' group.

 


#12
Morquedeas

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I'm uploading one of the videos to youtube right now, but is it okay to link it here?  I know naming players is against the forum rules but I don't know about linking videos of said players.



#13
ticklemyiguana

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I'm uploading one of the videos to youtube right now, but is it okay to link it here?  I know naming players is against the forum rules but I don't know about linking videos of said players.

Nah. You likely won't face any repercussions, but similar to why you shouldn't use glitches in game, it goes against the spirit of the community - and arguably against the rules. If you have specific questions about the video, I'd recommend dropping it in the IRC.


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#14
Cytor

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most people on this forum probably know what the difference between true skill and an exploit is. i myself would be able to aid in the act of judging this so called exploiter, as i have quite the amount of experience under my belt.



#15
Zaxik

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Just report him, ideally with video or at least screenshots, any proof, and let devs deal (or not deal) with it as they find appropriate. You can't do nothing more. Make sure the callsign is visible and if you're making a video, make sure to upload only the relevant parts, so devs don't have to sift through long unrelated footage, as that will only increase the time needed to investigate. If the thing devs should be looking at is barely noticable at full speed (typically aimbotters snapping between targets in a fractions of second), replay the clip in slow motion or even go frame-by-frame in your video. It is also good practice to make the video unlisted on youtube, so only people who received the link (devs) can see it (and the view count is also a reassurance for you that a dev has actually watched it, given nobody else can access it).


Edited by Zaxik, 19 December 2015 - 07:29 AM.


#16
kaiserschmarrn_

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What's the difference between map glitching and exploiting? Examples?

Map Glitching:

Someone is exploring the map and finding cool stuff without influencing the outcome of battles. I do this.

 

Exploiting:

Someone is leaving the map and using their position to kill players more effectively.


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#17
CoshCaust

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Map Glitching:

Someone is exploring the map and finding cool stuff without influencing the outcome of battles. I do this.

 

Exploiting:

Someone is leaving the map and using their position to kill players more effectively.

Ah thanks, i can get on board with those definitions. I thought you meant they were somehow inherently different interactions with the map- but yeah exploiting = glitching + dikkery. Truth.






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