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Dev Update - September 19th

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#1
LadyTiggs

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Comms from Capn Josh

 

We’ve started a pretty big data layer upgrade that should improve sync times and make things more manageable.  It should also help prevent future data-related issues.  This upgrade improves some tech pieces and it unifies the Storm services code base across all platforms.  All that work we put into Storm while porting to console finally starts to make its way over to the PC J  The goal had been to do this upgrade sometime in the next few weeks, but when some issues related to HC/MC/XP and missing mechs popped up over the last week it made us want to push it sooner, and today turned out to be the best time slot.  There’s no sense in putting off something that can be done now!  Sorry about the late notice… and we were all excited to kick off a new era in dev updates!!

 

So far things are going smoothly and we still anticipate the upgrade will be done by this afternoon.  When you log in after this upgrade it will take a bit of time for some things to get set up for your account; typically that takes 5 seconds, but we’ve seen up to 2 minutes for the largest accounts.  During that time, you will receive a message in your client when you submit your credentials; just keep trying.  After that one-time experience, you should see faster sync times, fewer “sync errors”, fewer cases where stats fail to write after a match, AND, hey hey… for those super-vet accounts that have not been able to log in for a long time, now would be the time to try again ;)  Promo codes will not be fully functional for a little while after this upgrade completes, since we have to migrate them over separately.  Most other systems should remain in good shape, though we’ll keep you updated.

 

If you hit any  issues, submit a support ticket with as much detail about what you saw, what you expected to see, anything strange with your account.  We’ll get it all fixed up.

 

For the console side of things, we’ve got the last fixes submitted, and certification testing should be underway very soon.  Once that’s all been verified and approved we will be launching the first Content Update.  We’ll have some more details on what that includes when it hits.

 

Current development this week and last week has been on framerate optimization and stability.  The biggest offender to framerate is in the UI.  You can really see this with older graphics cards and integrated Intel GPUs.  We’ve essentially hammered out all the GPU-specific slowdowns at this point, so the focus now is finding and fixing CPU-specific bottlenecks.


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#2
DallasCreeper

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I'm a sucker for upgrades.


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#3
WmMoneyFrmMissouri

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Thanks for update. So, for the less tech savvy, what improvements can we expect to see after this upgrade? Just in the initial loading sync? Or when rounds turn?

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#4
DemitronPrime

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this is some good new at last, sync times have been getting super long lately... I hope these upgrades will improve gameplay also...

 

basically though...

 

I still want CIV... lol


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#5
BlackWarGreymon

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VMbLaoos.gif

 

EDIT: 

 

okay, so the game takes 20-30 seconds to even begin loading after launching it from my Task bar, then once I enter my email & password, I am met with:

 

'ONLINE SERVICE UNAVAILABLE'

 

Wonderful, gg.

 

EDIT EDIT:

 

Can't even submit a support ticket since the main Hawken website/front page gives a '502 BAD GATEWAY' error.

 

Those programmers that Reloaded hired- they uh, were qualified, right? Came with references? :-/


Edited by BlackWarGreymon, 19 September 2016 - 02:42 PM.

:devil:


#6
6ixxer

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just keep on keeping on ;)



#7
Majiik

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'ONLINE SERVICE UNAVAILABLE'

 

We locked out all players while we're performing the maintenance and testing internally. I agree that the game client could handle that a little better.


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#8
Hyginos

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Today after all of this talkin

I went to go boot up the Hawken

It took forever to load,

and what do you know,

At the end I couldn't even log in!


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MFW Howken

 

My post count is neat.


#9
Majiik

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Thanks for update. So, for the less tech savvy, what improvements can we expect to see after this upgrade? Just in the initial loading sync? Or when rounds turn?

 

The main improvements you will notice should be faster login and sync times. A lot of the back-end infrastructure we migrated today should greatly reduce the number of issues players have experienced in regards to missing MC/HC balances, mechs, weapons, customizations, losing access to their account for no reason, etc.


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#10
grininmonkey

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How much longer????  I need my Hawken Fix!



#11
BlackWarGreymon

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We locked out all players while we're performing the maintenance and testing internally. I agree that the game client could handle that a little better.

 

Ah, that would explain it. I'd suggest perhaps stating that servers will be offline from x:xxpm until x:xxpm during the update- you can blame Tiggs for not passing that info onto us with the actual update.

 

Naughty Tiggs... :rolleyes:


:devil:


#12
PsychedelicGrass

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Ah, that would explain it. I'd suggest perhaps stating that servers will be offline from x:xxpm until x:xxpm during the update- you can blame Tiggs for not passing that info onto us with the actual update.

Naughty Tiggs... :rolleyes:


Uhm..

https://community.pl...19/#entry104877


Also considering what they were doing it wasn't really possible to know the exact time it'd all be finished.



But yeah enough of you, good stuff with this update.

Edited by PsychedelicGrass, 19 September 2016 - 05:20 PM.

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What's the big fuzzy bunnyng deal? Lots of amazing people have committed suicide, and they turned out alright.

 


#13
DemitronPrime

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VMbLaoos.gif

 

EDIT: 

 

okay, so the game takes 20-30 seconds to even begin loading after launching it from my Task bar, then once I enter my email & password, I am met with:

 

'ONLINE SERVICE UNAVAILABLE'

 

Wonderful, gg.

 

EDIT EDIT:

 

Can't even submit a support ticket since the main Hawken website/front page gives a '502 BAD GATEWAY' error.

 

Those programmers that Reloaded hired- they uh, were qualified, right? Came with references? :-/

 

Hey DUDE....

 

heres a tip.. READ!!

they SAID SERVERS ARE DOWN...

 

dont be a douche when they are trying to help us for once....

 

for someone that insulted my lazy english... that was a terrible hypocrisy


Edited by DemitronPrime, 19 September 2016 - 05:34 PM.

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#14
DingdongJR

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So it begins... The great Update wave of our time...


Edited by DingdongJR, 19 September 2016 - 05:48 PM.

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#15
LadyTiggs

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We've finished up our big data layer upgrade, and Hawken PC is back up and ready for some serious mech wrecking.


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#16
EMEUTIER

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Finally manged to log in after 25+ attempts and restarting the game, so far I have noticed that I am missing my spree chassis that I had purchased for my tech.



#17
LadyTiggs

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Finally manged to log in after 25+ attempts and restarting the game, so far I have noticed that I am missing my spree chassis that I had purchased for my tech.

 

 

Can you please contact support, we're trying to see what issues are cropping up. 


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#18
DemitronPrime

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Can you please contact support, we're trying to see what issues are cropping up. 

 

probibly woulda made it easier on yourselves if you had added one or two of the "new" mechs to keep people distracted....

 

js...

 

if you gave us access to CIV/Charge/Neif/36m people MAY have been a bit less hostile about the very SMALL improvements i personally have not yet noticed but none the less...

 

Thank you for your efforts


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#19
ArchMech

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yay for 

 

Comms from Capn Josh

 

so the focus now is finding and fixing CPU-specific bottlenecks.

just wondering, are you going to work on the integrated intel graphics with this^^ while you work on cpu bottlenecks  or did you work on that when you were working on all gpu bottlenecks, in which case you may need to do it twice rofl


don't mind me, i'm just on a crusade against humanity, by the end of my lifespan earth's population will be 8 billion+ trolls


#20
TheButtSatisfier

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probibly woulda made it easier on yourselves if you had added one or two of the "new" mechs to keep people distracted....

 

js...

 

I'm of the opposite opinion. I want them to make incremental and targeted changes so it's easy for them to isolate issues as they appear.

 

That goes doubly for new content that can potentially unbalance the game; I feel like we're at a good balance point now, and I cringe at the thought of them releasing two new mechs that screw things up. We'd be stuck waiting for a subsequent balance change at the mercy of their pipeline, and it sounds like there's a lot more development goals that are of higher priority right now. We could potentially be waiting a long time for that change, and it would all be a result of a misguided attempt to throw a few players a bone.

 

So, I say this: Reloaded, keep focusing on all the backend stuff, and thank you for not messing with the game proper until you are good and ready to satisfied.


Edited by TheButtSatisfier, 20 September 2016 - 09:38 AM.

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#21
Nept

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I'm of the opposite opinion. I want them to make incremental and targeted changes so it's easy for them to isolate issues as they appear.

 

That goes doubly for new content that can potentially unbalance the game; I feel like we're at a good balance point now, and I cringe at the thought of them releasing two new mechs that screw things up. We'd be stuck waiting for a subsequent balance change at the mercy of their pipeline, and it sounds like there's a lot more development goals that are of higher priority right now. We could potentially be waiting a long time for that change, and it would all be a result of a misguided attempt to throw a few players a bone.

 

So, I say this: Reloaded, keep focusing on all the backend stuff, and thank you for not messing with the game proper until you are good and ready to.

 

Honestly, after seeing the console version . . . I kinda want the PC version to remain forever untouched.


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#22
_incitatus

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keep focusing on all the backend stuff

 

Until they are satisfied, right?  Right?


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#23
BlackWarGreymon

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Hey DUDE....

 

heres a tip.. READ!!

they SAID SERVERS ARE DOWN...

 

dont be a douche when they are trying to help us for once....

 

for someone that insulted my lazy english... that was a terrible hypocrisy

 

How is it hypocritical for me not to have seen the post in a totally different section- that has nothing to do with your bad spelling, and is not remotely comparable. 

 

Also, you'll notice people were complaining in separate threads too, so go moan at them for not checking a sub-forum section, instead of expecting the info to be posted in this dev update thread. 


:devil:


#24
DallasCreeper

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How is it hypocritical for me not to have seen the post in a totally different section- that has nothing to do with your bad spelling, and is not remotely comparable. 

 

Also, you'll notice people were complaining in separate threads too, so go moan at them for not checking a sub-forum section, instead of expecting the info to be posted in this dev update thread. 

Please do not turn this thread into another one of your argument threads you two. Just keep it in a PM so we can have some civilized discussions with a slightly decreased amount of shenanigans. 


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#25
BlackWarGreymon

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Please do not turn this thread into another one of your argument threads you two. Just keep it in a PM so we can have some civilized discussions with a slightly decreased amount of shenanigans. 

 

Excuse me?

 

 I made a post, that addressed no-one apart from the devs, asking questions about login issues. I also recieved a reply from a dev, which was nice.

 

Then Demi turns up and starts hurling abuse at me like he always does and makes false accusations, presumably because he is still trying to impress the cool kids by attacking someone for no reason. I responded by asking what he was playing at, as there was no need for HIM to attack ME.

 

I'm not in the wrong here, the one hurling 'douche bag' insults is.


Edited by BlackWarGreymon, 20 September 2016 - 11:32 AM.

:devil:


#26
PsychedelicGrass

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Every time you post you're in the wrong. fuzzy bunny off for once goddamn
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What's the big fuzzy bunnyng deal? Lots of amazing people have committed suicide, and they turned out alright.

 


#27
BlackWarGreymon

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Every time you post you're in the wrong. fuzzy bunny off for once goddamn

 

Read the thread, then tell me who is actually in the wrong. I hadn't said or done anything to warrant a response from Demi, I was addressing the devs about the login issues during the update- he just sees my name, and starts spouting insults because he thinks... well, I dunno what he thinks really. 

 

Given that numerous other people have had similar reactions to the update and it causing issues, I don't see how you can say I'm in the wrong. Oh wait, Nepts gang member- that explains it. Here come those likes...


:devil:


#28
crockrocket

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Here come those likes...


Did you ever consider that these posts get likes because what is said actually makes sense?




Ah who am I kidding #cabalconfirmed
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#29
BlackWarGreymon

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Did you ever consider that these posts get likes because what is said actually makes sense?




Ah who am I kidding #cabalconfirmed

 

Don't kid yourself, either. You know the deal with this place...


:devil:


#30
Silverfire

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 Oh wait, Nepts gang member- that explains it. Here come those likes...

 

To be fair, Demi is still only an initiate.  He's on trial before he can join the group.  He's just trying a little bit more, cut him some slack BWGM.


Edited by Silverfire, 20 September 2016 - 12:20 PM.

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#31
Shade__

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Good job guys you did it again y'all just couldn't let him go you had to poke the bear and it killed another thread good fuzzing job.


Edited by Shade__, 25 September 2016 - 12:58 PM.

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,d88b.d88b,
88888888888
`Y8888888Y'
`Y888Y' 
`Y

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#32
PsychedelicGrass

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 Oh wait, Nepts gang member- that explains it. Here come those likes...

 

You're very mistaken.

 

You see, i have yet to be jumped into his gang; why do you think i make posts like that? Perhaps one day i'll successfully fuzzy bunny for enough likes for senpai to notice me and formally invite me. 

 

 

 

You remind me of a more irritating & obnoxious ss396, which i didn't think was possible.. so you got that going for you, i guess.


Edited by PsychedelicGrass, 20 September 2016 - 09:19 PM.

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What's the big fuzzy bunnyng deal? Lots of amazing people have committed suicide, and they turned out alright.

 


#33
Neraste

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Even if it is mostly behind the scene technical improvements, I would say it is a good news! Thank you for your hard work~!


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