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Dear Reloaded

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#1
Pleasure_Mortar

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Dear Reloaded,

 

Hawken is your product, we are your customers. Eventually you want to sell stuff to us.

Eventually you want a playerbase to support your game, give you feedback and help promote it by streaming etc.

 

Right now a lot of us, myself included, don't feel like we are treated as valued customers.

 

I as paying customer ask you to ensure your moderators are people who carriy out their dutties responsible and within reason and without letting their decision being influenced by personal emotions or a grudge towards a member. I also ask you to ensure your future moderator will respond to broad community criticism as a responsible person.

The last moderator decision of putting a valued community member under mod approval for posting and the subsequent mass banning of the contributers to the massive criticism is unacceptable.

 

Once again I like to remind you, you offer a product, we are your customers—your not monarchs, we're not your subjects.

 

I also like to remind you that there are other forums where we as a community can migrate to if we feel we're no longer welcome by the developers and there are also other games we can turn to if we feel that you don't want us as customers.

 

 

Pleasure_Mortar

 

 

 

 

 


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#2
DerMax

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lol ok


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#3
Skrubdos7

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Legal disclaimer: I am not Kindos7 and in no way related to him, neither by birth nor by marriage.
I wish I were him but since I am a skrub I could only be Skrubdos7.

#4
CraftyDus

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Reported for dutties

Edited by CraftyDus, 04 November 2015 - 08:09 AM.

EOC Raider, Bolt Pred, Rev Gl Gren, EOC Infil, All the Reapers, Father, Expert in Guitar Kung Fu, and Founder of TPG Hawken

I4U54qx.jpg     bQCgI0k.png   zd30MxR.png   vP7JiOe.png     uq0awfp.gif

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#5
TAZ_

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from the bottom of my broken orbs.

 

 

sincerely,

 

orblord



(08:35:47 PM) Ashfire908: auth taz_ blacklist
(08:35:48 PM) ScrimBot: 'taz_' has been added to the 'blacklist' group.

 


#6
Call_Me_Ishmael

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I missed being part of the mass response for work reasons.

I will risk being banned: this was not the right response to a grassroots expression.

I also wonder if the community manager knows us well enough to make these judgment calls correctly?


I mean, I'm 50, a VP of Program Management, and a former admin/mod of several motorcycle racing forums. If I am not reacting well to this action, I think there is a problem.
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Did I say Call Me Ishmael?

 

You should call me Luna.


#7
Massive_Assailant_Stingray

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Did half the forums really get banned?



#8
CraftyDus

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Did half the forums really get banned?

 

only a couple dozen or so, among them a large core of well respected and well liked community leaders


Edited by CraftyDus, 04 November 2015 - 09:05 AM.

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EOC Raider, Bolt Pred, Rev Gl Gren, EOC Infil, All the Reapers, Father, Expert in Guitar Kung Fu, and Founder of TPG Hawken

I4U54qx.jpg     bQCgI0k.png   zd30MxR.png   vP7JiOe.png     uq0awfp.gif

lwY3QRd.jpg


#9
EM1O

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i came back to the New forums here, because it was in the happily dysfunctional fantasy that we wouldn't wind up with another cadre of phallic wonders censoring and banning at their own psychopathic whims.

i've yet to post a "farewell" here. but i'm damn close.

whoever you have doing this, ReLoaded, FIRE THEM.

restore those you have brutalized. you run the risk of very popular and vocal gamers spreading bad PR about this game's management across the net, here.

 

tl/dr: fix your forum. you're trying to bankrupt yourselves.


Edited by em1o, 04 November 2015 - 10:13 AM.

#:  chown -R us ./base

nRJ1C9n.png

"...oh great Itzamna, you shall know Us by the trail of Dead."


#10
EM1O

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only a couple dozen or so, among them a large core of well respected and well liked community leaders

that, dear friend, IS half the forums.  :D


#:  chown -R us ./base

nRJ1C9n.png

"...oh great Itzamna, you shall know Us by the trail of Dead."


#11
hestoned

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what are you fuzzy bunny a dub dubs goin on about now?


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#12
Dedhed

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How to tell who got banned?


"One day I will leave this world and dream myself to reality" -- Chief Crazy Horse

 

"Love is the Law, Love under Will" -- Aleister Crowley

 

"This is like talking to breakfast cereal" -- Otherland


#13
CraftyDus

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that, dear friend, IS half the forums.  :D

 

"only a couple dozen or so..our well respected, well liked community leaders"

 

that, dear friend, is how you comically understate an atrocious tone-def action


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EOC Raider, Bolt Pred, Rev Gl Gren, EOC Infil, All the Reapers, Father, Expert in Guitar Kung Fu, and Founder of TPG Hawken

I4U54qx.jpg     bQCgI0k.png   zd30MxR.png   vP7JiOe.png     uq0awfp.gif

lwY3QRd.jpg


#14
EM1O

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How to tell who got banned?

go to Members/Advanced Search, and type in your favorite names. and they are thorough. they wiped all of the smurfs too. or go to ts5.gameservers.com:9152 any evening and ask those that show up (who mysteriously aren't posting here anymore).


Edited by em1o, 04 November 2015 - 10:28 AM.

#:  chown -R us ./base

nRJ1C9n.png

"...oh great Itzamna, you shall know Us by the trail of Dead."


#15
Sylhiri

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Do we get T-shirts saying "I survived Hawken's brutal mod rampage 2015"?


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#16
n3onfx

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Where can I catch up on this juicy drama? 


t

t

DWEH3ZP.png   CRITICAL  RqKpxHn.png    ASSIST   VDNrFxD.png

t

t


#17
Miscellaneous

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Where can I catch up on this juicy drama? 

 

The IRC's pretty well-knowledged about this event. 


KOBALT DEFENCE REGIMENT

...and let slip the dogs of war...

Twitter%201.jpg?psid=1Steam%202.jpg?psid=1Tube%203.jpg?psid=1Hawken%204.jpg?psid=1Twitch%205.jpg?psid=1

Spoiler

#18
Sylhiri

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I actually feel left out. Wtf Tiggs >:0



#19
ropefish

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0ed.gif


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*SCREECHING* 


#20
thedark20

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731494a9ccf980_full.gif


Steel

Steel everywhere~


#21
hoghead

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.


Edited by By by, 19 December 2015 - 06:43 PM.

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#22
comic_sans

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I'm kinda quoting em10 but yyyyyyyyeah

 

TONE DEAF


100% Hamburger | #becomeinpopcorn

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#23
Dew

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I don't give two turds about this community and I'll still agree that the recent moderator action was hilariously inappropriate and destructive.


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#24
Aelita

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We have well respected members? Now seriously, stop talking in riddles and tell us what happened in details if you want support.


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#25
CraftyDus

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We have well respected members? Now seriously, stop talking in riddles and tell us what happened in details if you want support.

 

what's your psr


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EOC Raider, Bolt Pred, Rev Gl Gren, EOC Infil, All the Reapers, Father, Expert in Guitar Kung Fu, and Founder of TPG Hawken

I4U54qx.jpg     bQCgI0k.png   zd30MxR.png   vP7JiOe.png     uq0awfp.gif

lwY3QRd.jpg


#26
comic_sans

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FYI this recent action is going to do a few things, none of which reflect on the company as well as just saying "yeah I guess we goofed a little, sorry" would have.

 

Everyone who got suspensions/bans is going to make a huge deal out of it.  It's not a small deal, but it will be made bigger than it is by everyone now feeling a sense of cameraderie in their 'baby's first exile'.  They will also have a galvanized concept of the enemy and no faith in moderation going forward.

 

No vocal/skilled member of the community is going to feel respected.  By vocal/skilled I basically mean one of a (currently) small fraction of players who has supported competitive games, which become the lifeblood of a game like this when nurtured.

 

There might (super low chance here) be a community split, which can only be detrimental.  Seen it before for a much more spurious and entitled reason!  We had a good time.  However, it means that the voices of a good deal of skilled players (and those that they convince to leave because, you know, people have friends) will be unheard, and unfortunately, most of those players have been here longer than the moderation has and they know the game better than the current company does.

 

A guy who said dildo is now a low-rent martyr.  That's only one person's fault.

 

I understand you're trying to run a business and perception is everything, but saying 'we goofed' would likely have made everyone respect you more and behave better and more in line with what you wanted.  This is tinder for a pointless fire now; these users were the happiest singers of the new company's praises before now, and the most devoted.

 

I have seen way bigger deals come from smaller things and I hope I am completely wrong and cooler heads will prevail and we all get to have fun in a videogame about shooting jumping robots, but, in a word, this was BUNGLED

 

EDIT: Depending on someone actually following up on Tiggs' post in this thread, this post might become irrelevant, so it's smaller for now.


Edited by cynical_smarms, 04 November 2015 - 02:42 PM.

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100% Hamburger | #becomeinpopcorn

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#27
TheFrostnessMonster

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I've just been sitting back and enjoying the show.  I need more popcorn.


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CRT master race... No questions allowed.

 

Period.


#28
IareDave

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ThisIsGettingBoring.

Let's go back to making fun of forum members instead of this dev riot
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#29
Aelita

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I call my Personal Stress Reliever "Herr Brummi", but i donīt really know why this would be of your business.



#30
LadyTiggs

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My responsibilities are to make sure that the forum rules are followed and when users spam the forums they're actioned against.  Actions taken against another forum member are between that person, and not everyone else.   There are no grudges towards community members from myself or anyone else on the team. If that is what is being said, then it is one -sided. Also, there are no personal emotions involved when following the forum rules, the rules are there for a reason.   

 

I understand that there is not much movement right now while we are hiring, getting everyone up to speed and while Josh is working on other secret things. With there not being much information provided, it leaves you all to just rehash the same topics in different ways. It sucks but once we're able to start providing more information we will and I think you'll be very happy with what is posted. 

 

If you'd like to discuss this further in a team speak I can get that arranged but it will only be for 10-15 minutes. Let me know when is a good time and I'll make it happen.  


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~~Do not meddle in the affairs of dragons for thou art crunchy and go well with ketchup!!~~

 


#31
CraftyDus

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If you'd like to discuss this further in a team speak I can get that arranged but it will only be for 10-15 minutes. Let me know when is a good time and I'll make it happen.  

 

You want to stream a conversation where only you can speak? Perfect.


EOC Raider, Bolt Pred, Rev Gl Gren, EOC Infil, All the Reapers, Father, Expert in Guitar Kung Fu, and Founder of TPG Hawken

I4U54qx.jpg     bQCgI0k.png   zd30MxR.png   vP7JiOe.png     uq0awfp.gif

lwY3QRd.jpg


#32
Skrubdos7

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We have well respected members? Now seriously, stop talking in riddles and tell us what happened in details if you want support.

 

https://www.reddit.c...ns_from_forums/

https://www.reddit.c...inger_ban_list/

 

Talking about moderators' actions is what got us banned in the first place, so it could happen again if someone started speaking.
Or so I believe, because people that got banned never got a proper explanation of why, just this:

R7LVEvh.jpg

 

and the response from Tiggs in this thread.

I've also heard about the spamming theory, which can make sense at first glance because of the great ammount of threads. The thing is, these threads did not come from the same person, or were part of a plan, but rather someone made the original thread and the rest decided to repost it. Who is the spammer then? Everyone? Just those who kept posting after the 5th or 6th post? Is the first poster responsible for any of this if he did not provoke the snowball effect?

I'd like at the very least an explanation on this, and not the "throw the stone and hide the hand" we've had so far.


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Legal disclaimer: I am not Kindos7 and in no way related to him, neither by birth nor by marriage.
I wish I were him but since I am a skrub I could only be Skrubdos7.

#33
TheButtSatisfier

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You want to stream a conversation where only you can speak? Perfect.

 

Where did it say that only she would be speaking?

 

Tiggs: a TeamSpeak chat would be helpful. I presume you'd be taking questions during that time? When and where?


Edited by TheButtSatisfier, 04 November 2015 - 01:25 PM.

8) Tech in the streets, Brawler in the sheets (8


#34
blame_saturnine

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Guys it's fine we all know who to blame here


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!blame


#35
Aelita

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Reading that Reddit thread and seeing Tiggs response, this makes more sense to me now. Sorry for some of those "fallen" but some had it coming. Thanks for the detailed info Skrubdos7. I kinda understand the reaction of the forum gods. Whenever we try to do a serious thread about buglists or whatever we get laughed at by some. Some just try to keep the Forum up and useful, some kill the waiting time with fuzzy bunny. Spam no good. Temporally bans donīt hurt. Perma bans are too hard.


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#36
LaurenEmily

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#37
Dedhed

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Hm. Reading the reddit ban list and searching forum members, I notice a few that still show up in search: Amid, tickle, Hyginos, jeff, hellc, SilverFire, subtle, shosca, M1lkshake, Odin

 

Maybe those are suspended, not banned, I dunno. They do show up in member search, though. For informations


Edited by Dedhed, 04 November 2015 - 02:07 PM.

"One day I will leave this world and dream myself to reality" -- Chief Crazy Horse

 

"Love is the Law, Love under Will" -- Aleister Crowley

 

"This is like talking to breakfast cereal" -- Otherland


#38
thedark20

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TACTICAL THREAD LOCK INCOMING



Steel

Steel everywhere~


#39
blame_saturnine

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Hm. Reading the reddit ban list and searching forum members, I notice a few that still show up in search: Amid, tickle, Hyginos, jeff, hellc, SilverFire, subtle, shosca, M1lkshake, Odin

 

Maybe those are suspended, not banned, I dunno. They do show up in member search, though. For informations

Yeah they are suspended not banned. All of them still exist on the forums and will be back in a few days


!blame


#40
Skrubdos7

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Yeah they are suspended not banned. All of them still exist on the forums and will be back in a few days

Like Jesus. Unlike Poopslinger, of course.


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Legal disclaimer: I am not Kindos7 and in no way related to him, neither by birth nor by marriage.
I wish I were him but since I am a skrub I could only be Skrubdos7.




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