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So how exactly does one report a cheater?

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#1
harmless_kittens

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Can't get into specifics for obvious reasons, but my son and I want to know how to report a player, and what happens next.

 

I don't know how to record video, so I hope this is not needed.  I looked "in game" for a feature like "report" or even an in-game "help" button, but I couldn't find it.  This seems odd for an online game.  Maybe we just missed it.  Can you do it while playing?

 

If not in-game, then where do you do it at, and what is needed?  Will they check this persons records, or log in and watch them play, etc?  What will then happen if the person is guilty?

 

Thanks for your help.



#2
StubbornPuppet

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Go here: https://hawken.zende...us/requests/new

 

You would normally get there by clicking "Get Support" from the upper right corner of the Hawken home page.  You'll have to log in to your account, just as if you were logging in to the forum, but then you can click "Submit a Request" at the top after you're logged in and type away.

 

As for "what will happen?"  Probably nothing.  They have said in the past that they won't really consider any reports of cheating unless you send along video proof of the cheater actually in the act of obviously cheating.   I've read past posts that say an account got banned after being reported multiple times... but even more people saying that multiple people have sent multiple videos and reports and that the cheater is still active.

 

So, good luck.


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#3
harmless_kittens

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So I take it Reloaded does not have a staff member who is online or "in-game" to take actions like viewing reported players?  If so, this seems like a mistake.  Every other online game I've ever played I could ask for help and within 15 minutes someone would respond "in-game" to take action. 



#4
TheButtSatisfier

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So I take it Reloaded does not have a staff member who is online or "in-game" to take actions like viewing reported players?  If so, this seems like a mistake.  Every other online game I've ever played I could ask for help and within 15 minutes someone would respond "in-game" to take action. 

 

What you're referring to is akin to a "game master" in WoW, and no, there have been no reports of a Reloaded equivalent in Hawken. In the past I think there was some semi-official support from the IRC chat, but I've never done it myself, and technically that chat isn't official either. Someone else with greater knowledge on the topic can comment.

 

Anecdotally, I haven't heard of another FPS which does have a GM-equivalent; I had thought that was just a MMO thing. Has anyone heard of one?


Edited by TheButtSatisfier, 20 July 2016 - 07:25 AM.

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#5
Neraste

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Nay, there is no such a process of cheater detection in-game, which has been boldly expected from the community for long, though. You are left with record & report. For the recording (which is needed, as pointed StubbornPuppet), you can use some softwares like Opensource Broadcast Software (which tutorials are just a Google search away).


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#6
harmless_kittens

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I thought that TF2 has staff "in-game", but I can't say for sure as I've never used the feature.  I know they treat cheating VERY seriously though.



#7
StubbornPuppet

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While an in-game moderator is a good (and often necessary) thing in Subscription-Based games, I've never seen or heard of one in a Free-2-PlayTM game... or a one-time-purchase game.

 

Subscription-based games rely on every player having a good experience and renewing their subscription month after month... and they make a metric fuzz-ton of money.  That supports having paid staff members online all the time to monitor for this kind of thing.  As for other types of games... they generally already have your money or are skating by on micro-transactions and just don't see the justification.

 

But, this is why all online games, unfortunately, need to have some sort of built-in anti-cheat... and a better system for reporting that initiates logging on the players being reported.  I say "unfortunately" because every single bit of code that you add to what is being transferred over the network and running on the servers and local machines is adding stress - we already have enough problems with getting all the crap modern games need pushed through the limited bandwidth, without losing packets or dropping... without adding something to that equation just for the sole purpose of keeping people from cheating.  


To be serious for a moment this is just a joke

 


#8
crockrocket

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If you don't have video nothing is going to happen. You can't ban someone without proof.

Edited by crockrocket, 20 July 2016 - 08:32 AM.

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#9
StubbornPuppet

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If you don't have video nothing is going to happen. You can't ban someone without proof.

 

While this is true... it is still possible for someone working with the developers to see that a particular player has been reported by multiple people and go have a look-see at the players logs and set something up to track the code when they are playing online.  If they do that, the evidence is going to be there and a ban can be made.


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#10
Epsilon_Knight

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While this is true... it is still possible for someone working with the developers to see that a particular player has been reported by multiple people and go have a look-see at the players logs and set something up to track the code when they are playing online.  If they do that, the evidence is going to be there and a ban can be made.

And the Hawken portion of RLD is like 3 CSM people, a handful of devs focused on multiple console launches and patch approvals, and probably an HR/payroll person.  They do not have the time to setup queries for individual players per match.  Which is basically all they can do outside of the built-in detection of speed hacks.  Ashfire confirmed previously that no per-match accuracy stats or similar are available, they're all fed into the same collective number, so RLD would need to go out of their way even for that. The servers do not report until the match is finished, either.  So if a player fires at the ground for 5 minutes and then activates an aimbot, they might finish the game with 5% accuracy.

 

There is no built-in mechanism that reports suspect viewport rotation speed to RLD.  There's very little for them to check that isn't on herokuapp.

 

This is why video is required.  RLD has nothing else to act on with confidence, aside from the most blatant offenders with 95% lifetime accuracy.

 

Join me in praying for some robust anticheat.



#11
Nightfirebolt

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I have taken many videos of cheaters and submitted all of them. Of these, some seemed to result in bans, as those players were never seen or heard from again; others have not.

 

Most puzzlingly, some of the videos that contained very obvious and damning evidence were the ones that did NOT result in bans. I have no idea why. It seems kind of random.

 

As StubbornPuppet said:

 

 

...good luck.


Edited by Nightfirebolt, 20 July 2016 - 11:42 AM.

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#12
talon70

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I thought that TF2 has staff "in-game", but I can't say for sure as I've never used the feature.  I know they treat cheating VERY seriously though.

Valve has no  moderators for their tf2 servers that I know of but many of the servers open to everyone  are actually private servers that DO have moderators available to immediately kick and begin the banning process for that private group and their servers only.

 

That is totally independent of the VAC, valve anti cheat, system that was recently changed and has started catching the lmaobox cheating scum. Over 170 pro players were caught and the entire account get VAC banned, not just the 1 game.

 

I am really hoping and praying anti-cheat is part of the latest "we cant talk about it" crap they are working on.  At least make a  attempt at it.



#13
Silverfire

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They should really give in-game reporting feature to players for PC, a select few accounts have such privileges but could see widespread implementation


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#14
Darktim300

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The process usually involves you killing them enough to make them leave the server. 


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#15
6ixxer

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Report them... to your son.

 

Get him to join you and bring a fat mechs with shields and emps.

 

Cheaters who use aimbots are far less effective if you carry items that provide you cover, drawing them into CQC where you have a better chance of outliving their aimbot when you have a large HC pool.

 

Flak brawler and Raider/RaiderG2 can bring the hurt to an aimbotter, especially if you team up on them.


Edited by 6ixxer, 20 July 2016 - 07:23 PM.


#16
StubbornPuppet

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And, if you're on their team, you can troll the heck out of a cheater by constantly placing yourself between them and their targets, blocking their view of the enemy with walls and sheilds... and hitting them with EMP's


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To be serious for a moment this is just a joke

 


#17
DingdongJR

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I thought that TF2 has staff "in-game", but I can't say for sure as I've never used the feature.  I know they treat cheating VERY seriously though.

 

Valve uses VAC and only VAC. There is an ability to report players but that does nothing. The only way for someone to get banned is through VAC.



#18
CraftyDus

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Valve uses VAC and only VAC. There is an ability to report players but that does nothing. The only way for someone to get banned is through VAC.

 

Sorry, that's not true.

You can report a player in a valve game using the scoreboard.

Reported play demos are given to a group of trusted experienced players to investigate for a number of different anti-competitive behaviors and types of cheating.

Enough reports flagging these demos for these specific actions on the player aggregate into action on valve in the form of a "gameban" as opposed to a vac ban. The suspension can be temporary. Unlike a Vac ban.

 

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