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EU servers issue

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#41
Pleasure_Mortar

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Besides horrible hit reg I keep getting stuck on corners while boosting or corner poking. So frustrating when suddenly the wall is a bit closer and you slam right into it. 



#42
n3onfx

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Besides horrible hit reg I keep getting stuck on corners while boosting or corner poking. So frustrating when suddenly the wall is a bit closer and you slam right into it. 

 

Yeah for some reason the higher ping and server issues the more I get stuck on things. There's even a couple times while boosting that you get stuck on a tiny corner or something on the ground and it almost instantly drains your fuel while making the same sound as if you where mashing the boost button 10 times per second.

 

Another "oh hey, you are now randomly f*****d if you are in a fight" moment thanks to lag.


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#43
1uster

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There's even a couple times while boosting that you get stuck on a tiny corner or something on the ground and it almost instantly drains your fuel while making the same sound as if you where mashing the boost button 10 times per second.

 

There are some positions on maps where exactly this happens reproducible. But there aren't that obvious and right now I can't remember where this was. But the almost instant empty fuel tank is impressive for sure. :)



#44
n3onfx

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There are some positions on maps where exactly this happens reproducible. But there aren't that obvious and right now I can't remember where this was. But the almost instant empty fuel tank is impressive for sure. :)

 

First example that comes to mind is this one spot on Facility, near the exit of the tunnels on the side of S2. If you boost up the ramp on the right side when facing the tunnels, while being near the right wall, there's this spot just as you clear the ramp and get on the flat floor that looks like you should clear it without problem but does that "stuck and burn all the fuel".

 

Happened a lot less often before the laggy servers, now it's guaranteed to happen about 50% of the time at least without even looking like you touch the wall.


Edited by neon, 06 August 2015 - 06:39 AM.

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#45
Pleasure_Mortar

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Another permanent spot is near the exits of the jump pads on the higher level on front line. When your are trying to walk away from the edge you get stuck for no reason. Walking towards it is no problem though.



#46
n3onfx

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Just wanted to chime in that again even the Amsterdam servers are unplayable. I also noticed that chaining commands apparently aggravates the issues. Boost -> Dodge or Boost -> Shoot will often ignore the second part or do it with a significant delay. I'm also getting teleported back very slightly (looks like stutter onscreen) but at least a couple times a round.

 

All this indicates packet loss, yet my packet loss measurements to Frankfurt and Amsterdam servers indicate no issues on that front. Is there anything we can do to help fix this? What's the minimal experience the devs want to strive towards to consider it acceptable, can we have some metrics? Should I record said instances of lag, stutter and hitreg failing to help with troubleshooting?


Edited by neon, 06 August 2015 - 09:54 AM.

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#47
HepTagoN

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Yesterday i got doubled ping for whole evening, on private server "ultravoilent-wed", only guys from my region that i asked, confirmed to have same situation

#48
capnjosh

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Yeah, definitely report any issues of hit-reg problems and odd lag.  We've basically put servers in 3 different datacenters, each with different peering.  We've reduce the number of servers per core to a point that removes any possible CPU factors.  The only remaining thing can be network.  If you want to help isolate with's up with the long sync times, install Wireshark and submit a support ticket mentioning you want to help debug that.

 

So far we're seeing what seems to be packet loss (packet retransmission), so if you can also run a WinMTR capture while you're helping with the long sync time capture, that should help more.


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#49
capnjosh

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By the way, Amsterdam servers are on dedicated physical hardware (Xeon E3 class) hosted with Internap, so as far as hosting goes, it's top notch.  The Frankfurt servers are dedicated physical machines (blade servers with 10Gb networking and 2Gb uplinks).

 

All the recent server changes have been to remove extra CPU load and get gameserver instances on dedicated hardware (instead of AWS, which is what they were on before).


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#50
n3onfx

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Thank you for the response, syncing times are normal here but I'll install WinMTR to try and troubleshoot this. Given the dedicated hardware it's weird that such issues arose to so many people at the same time. Should we submit a report ticket to get the server IPs to use with WinMTR? If we can do anything else to help debug, please don't hesitate.

 

 

edit;

And yes, as LaurenEmily said below at first the Amsterdam servers were much much better (ping back to old levels, no hitreg issues and a lot less stutter) but degraded to the level the Frankfurt servers. The ping is still often lower on the Amsterdam servers but has increased by at least 20 points on average since they were first introduced.


Edited by neon, 07 August 2015 - 01:44 AM.

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#51
LaurenEmily

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I don't really see much difference between frankfurt & amsterdam what comes to these issues, it may be specific servers that work better but the location doesn't seem to matter in it, at least for me.

Last couple of days have been very bad, direct hits only seem to tickle the opponents and there are delays with firing the weapons.


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#52
Nocturne_Saint

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In North America and I keep getting "unable to connect to meteor server" on and off, unable to synch accounts or play. its not 100 percent of the time. but its more often it can't find the meteor server than not.



#53
Pleasure_Mortar

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I'm gonna quit Hawken until the lag issue has been taken care of.

If rubberbanding enemies aren't bad enough my guns only deal a fraction of the dmg.

I'm so sick of being killed by enemies that have around 10 points armor left and don't die from a direct tow hit or constant assault rifle hits and just keep on blasting until the hit reg decides to wake up and usually decide against my infiltrator or zerker.



#54
1uster

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My biggest problem with these issues - I am not sure if I suffer or if my aim is just bad. Seriously, I have high respect for players who are aware about the quality of their aiming and can distinguish that from bad hit reg. Often I am just not sure and then when I record a sample of my performance and look at it afterwards I have to admit to myself - my aim is just bad.



#55
Chickin

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#56
Pleasure_Mortar

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My biggest problem with these issues - I am not sure if I suffer or if my aim is just bad. Seriously, I have high respect for players who are aware about the quality of their aiming and can distinguish that from bad hit reg. Often I am just not sure and then when I record a sample of my performance and look at it afterwards I have to admit to myself - my aim is just bad.

I know how you feel. I was exactly in the same position, where I was thinking, why do I suck so much all of a sudden.

I tried to dismiss things like getting stuck on edges of the terrain and buildings while corner poking, but the bad hit reg was hard to ignore. I felt like an noob and my MMR was decreasing constantly.

What really got me thinking was that this all happened within 12 hours.

 

I joined a dallas server for 2 siege games last night and the getting stuck issue was gone. The hit reg was better as well and felt more like a usual lag, rubberbanding of other players was also reduced to a minimum. My ping on the frankfurt servers is around 40, my ping on dallas was 124, yet playing on dallas felt so much better and it removed any doubt that my piloting was to blame.


Edited by Pleasure_Mortar, 12 August 2015 - 05:54 AM.


#57
n3onfx

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I don't know what is different today but Frankfurt servers have stellar ping and a TON less hitreg and stuttering issues. Other players that used to have horrible performance also stated the same.

 

I don't know what changed, but if it's kept at that it would be awesome.


Edited by neon, 12 August 2015 - 06:29 AM.

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#58
Chickin

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And there we go again, shitty performance, heavy lags, apparently some hit reg is happening.

And now can't access the meteor service.

It went on vacation.

It's hot, Greece is cheap anyways. 


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#59
Aelita

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Yep. Canīt access account. Unreachabuhl. A shame, since i have my last little piece of finest african here and even some beer. Let us play!


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#60
DerMax

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Meteor Service Unreachable. Cannot log in to the game.



#61
elensila

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here we go again... meteor server unreachable.... some time i can log, some time i m just disconected trying to go to game. Was playing good others days... so server down...



#62
tekano

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same :(



#63
HepTagoN

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same here, EU,despite of i get notification about friends online. After 5-6 retries i get succes, but some of my friends are being on and off. I think they suffer same problem. Didnt have problems earlier today (-16 utc), but after 5 hours... Boom




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