The RLD support staff 3 business days to get a complete turnaround on my latest submission concerning a cheater among us.
first off, let me advise you on the proper way to handle cheaters:
- Do not provoke the cheater in chat. this follows the same lines as "do not feed the trolls". Calling a cheater out ingame/on the forums only serves to give more attention to the offender in question, and chances are, this is what this person is craving. They might simply think that this is the best way to get it.
- Get a video recording of the offender using the cheating software. Hawken has some pretty specific mechanics - namely a turn rate cap - that make a cheater's offense that much more obvious. make sure that you get these offenses clearly. review your video and make a note of the times in your video of when these offenses are apparent.
- IMPORTANT: Submit a ticket. use the links at the top of the playhawken.com homepage, login with your hawken creds, and submit a request. be sure to upload your footage to a video sharing site such as youtube or vimeo, and make sure that your video is unlisted - it will not show up in searches, but providing a direct link will allow anyone to watch it.
over the weekend, A few other players and myself were on the specific task of attempting to get the hard part of this done: getting footage.
I admit, I did something a lttle dirty to get this ( I WILL NOT DIVULGE THIS INFORMATION):
however, I do have some issues with the current situation.
First off, there was nothing in my ticket concerning whether or not the account in question was actually banned. only time will tell if this pilot shows up again under this name.
but I only received the standard boilerplate response when submitting a ticket about cheating, and my ticket was simply marked as "solved", without any other information. see for yourself:
finally, there have some pretty shady references to this cheater's callsign by a particular forum user:
Just sounds like this to me.
Not to mention I can think of a whole handful of players that have come along and B1tchSlapped every person on that list lol
I think they are just trying to point out who is in the "Good Ol Boys" club and who the moderators should give lenience to.
What do you make of this? should I infer that this account was banned for cheating? what about the blatant use of the offending callsign by a regular forum user, when everyone else is deliberately avoiding using that name in these forums, making this the only mention?
I could assume the worst, and say that only that account was banned, and that no other alt accounts made by this person have been affected, and this player continues to be able to interact with this community, when that person's profile should simply be locked? what actual action has been done?
Or should I assume the best, that the staff at RLD is aware of this and is taking action, maybe reviewing any legal ramifications that could stop momentum?
I would assume, but we all know what happens when you assume...
Feel free to chime in at any time.
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