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#1
harmless_kittens

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1)  My 14 year old son cannot play, as of yesterday, because it says his account has been "suspended or banned"?  What is going on here?  I haven't played Kittens in months (tried again last night), but my son kept playing and kept getting better.  He was at about 2150 MMR when this happened.  Has someone accused him of hacking?  Obviously if he is cheating in some way then I would like to know, and he should be punished.  But he received zero emails about this, and right now I'm trying to explain to my son why he can't play.  He's extremely discouraged.  Incidentally, this also happened almost immediately after he was invited to a "clan", and he gave them (unknown to me at the time) his email address.  Please let me know if A) You have seen this happen before and it was in error, or B) My son has actually been cheating somehow.  (Most of you will remember who he is in game.  I'm trying to avoid "call outs" here.)  Why is no email sent when accounts are banned or suspended, explaining the reasons why?  My son has spent about $50 of his allowance on cosmetics in his game, by the way.

 

2)  So while we were looking at his account, I figured I would log into my account too, which I hadn't done in months.  We have an upgraded graphics card now, so I wanted to see how the game looked with better graphics.  But something bizarre has happened to the mechs in my garage, such that over half of them cannot even be played.  They have strange weapons combinations that they shouldn't, and a couple of them (Incinerator for example) even has a chassis that I've never even seen in the game?!  When I click "launch" for all these mechs, I get some kind of "account sync" error.  There are probably only 6 mechs I could actually launch in-game.  Is this a well known error/glitch?  How do I fix this?  (assuming I even want to at this point)

 

All in all an extremely frustrating 24 hours of Hawken for my son and I.  Please advise.  Thanks for your help.

 



#2
PoopSlinger

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There was a "migration" of data or servers or somthing and everybody's accounts got borked.


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Come on Crafty, you have been officially called out on your lies. Your online reputation is at stake here, this is just like an old school street race running for pink slips. Its run what you brung and hope its enough. Put up or shut the fuzzy bunny up.


#3
WmMoneyFrmMissouri

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Not sure on the Beav but reloaded did a clean up patch a while back that screwed up a bunch of accounts. They have yet to fix it although they just started steps yesterday to remedy.

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#4
harmless_kittens

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I saw nothing in the release notes from yesterday about them making fixes to "damaged" accounts.  Did I just miss it?



#5
PoopSlinger

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https://community.pl...g-items-status/


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Come on Crafty, you have been officially called out on your lies. Your online reputation is at stake here, this is just like an old school street race running for pink slips. Its run what you brung and hope its enough. Put up or shut the fuzzy bunny up.


#6
harmless_kittens

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Awesome.  Thank you.  Who should I contact about my son's account?


Edited by harmless_kittens, 16 November 2016 - 07:26 AM.


#7
Amidatelion

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1)  My 14 year old son cannot play, as of yesterday, because it says his account has been "suspended or banned"?  What is going on here?  I haven't played Kittens in months (tried again last night), but my son kept playing and kept getting better.  He was at about 2150 MMR when this happened.  Has someone accused him of hacking?  Obviously if he is cheating in some way then I would like to know, and he should be punished.  

 

 

Awesome.  Thank you.  Who should I contact about my son's account?

 

This is a matter for a support ticket.


Edited by Amidatelion, 16 November 2016 - 07:30 AM.


#8
StubbornPuppet

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There WERE some bans handed out recently to people caught cheating/using hacks.  I sure hope your son didn't get himself tangled up in that crowd - it's so easy to do... and so tempting... but it's a dark path.


To be serious for a moment this is just a joke

 


#9
Silverfire

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I certainly hope your son wasn't banned for hacking, he was a good player to play against and never seemed suspicious to me, ever.

 

File a support ticket but don't expect a very prompt response.  Support has been...lethargic at best.


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#10
coldform

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also, what was the name of the clan your son was invited to? I can't speak for DPS/TANG/"whetever-Omega-is-calling-it-these-days", but as far as I know, TDM/THC, the two big clans in hawken, are both in "low gear" mode, and neither of them would ask for an email address as part of the recruiting process at this time. 


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I like going against the best of any game I play. Helps you in the long run n motivates u to do more. Always room for improvement not failure

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czerofive-Today at 2:22 AM > got banned from playing lazertag - I used a knife to conserve ammo

FIRST OFF WHAT THE FUZZ IS A "SHILL"


#11
HBZK100

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Yep my account got borked. Over half of my mechs are unplayable with the "Test drive is Unavailable" window poping up. My Rocketeer ability is disabled aswell.

 

However, I'm still happy I was able to play my favorite mechs nonetheless. Keep up the good work...!


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#12
harmless_kittens

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also, what was the name of the clan your son was invited to? I can't speak for DPS/TANG/"whetever-Omega-is-calling-it-these-days", but as far as I know, TDM/THC, the two big clans in hawken, are both in "low gear" mode, and neither of them would ask for an email address as part of the recruiting process at this time. 

He tells me it is "Infinit Trybe"?  Anyone heard of this one?  I think one of his in-game friends got him an invite.



#13
wischatesjesus

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also, what was the name of the clan your son was invited to? I can't speak for DPS/TANG/"whetever-Omega-is-calling-it-these-days", but as far as I know, TDM/THC, the two big clans in hawken, are both in "low gear" mode, and neither of them would ask for an email address as part of the recruiting process at this time. 

 

Internet safety 101: if someone comes to you asking for personal information unsolicited then give them nothing.

 

If the email he gave out was the same one used for his Hawken login we might have an explanation for the hacking ban. Might be a good time to sit him down and have a chat about information security, as well as change any passwords that were similar to the one he used for Hawken or the one used for the email address.

 

EDIT: I have never heard of Infinit Trybe and google yields nothing. Might be just a small group of friends who happen to have named themselves, but as far as I know there is no relation to any of the major Hawken clans.


Edited by wischatesjesus, 16 November 2016 - 07:59 AM.

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#14
Amidatelion

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Internet safety 101: if someone comes to you asking for personal information unsolicited then give them nothing.

 

If the email he gave out was the same one used for his Hawken login we might have an explanation for the hacking ban. Might be a good time to sit him down and have a chat about information security, as well as change any passwords that were similar to the one he used for Hawken or the one used for the email address.

 

 

Wasn't there some workaround with the no-confirmation e-mail issues that allowed you to manipulate passwords during the Great Silence? Or was that another game.



#15
harmless_kittens

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Yes, he only has the one email address.  I am contacting support now.  Thanks for all your help.

 

I'm tempted to let him use my account in the meantime, even though so many of my mechs are messed up.  But is this a violation of the rules?  Last thing we want is to have BOTH accounts suspended/banned!



#16
WmMoneyFrmMissouri

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I'm sure you'll be fine if the Beav is a harmless kitten for a few days.

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#17
harmless_kittens

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Ok, I just sent the support ticket, MAYBE.  I tried to login on behalf of my son with his account name and password, and I received the message "account deactivated"!  This seems a little extreme.

 

In short, I just sent a support ticket on his behalf, but from Harmless Kittens, because this is the ONLY WAY I know of to contact them.  I'd better not get back a reply saying something like "You cannot send in support for another account", and I hope that one of the mods will read this thread, sympathize with our situation, and understand why I had to contact them in this manner.  What would you do if it was your son?

 

Anyway, this is a good "life lesson" for the two of us, but his "faith in humanity" right now is quickly eroding :(  Poor kid.

 

Thank you all for your continued support.



#18
WmMoneyFrmMissouri

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I would say wait to hear back from the devs before writing off humanity. Sounds like a ban though. Czero5 has been very responsive to his credit, I'm sure if it's a mistake it'll get fixed.
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#19
Amidatelion

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Ok, I just sent the support ticket, MAYBE.  I tried to login on behalf of my son with his account name and password, and I received the message "account deactivated"!  This seems a little extreme.

 

In short, I just sent a support ticket on his behalf, but from Harmless Kittens, because this is the ONLY WAY I know of to contact them.  I'd better not get back a reply saying something like "You cannot send in support for another account", and I hope that one of the mods will read this thread, sympathize with our situation, and understand why I had to contact them in this manner.  What would you do if it was your son?

 

Anyway, this is a good "life lesson" for the two of us, but his "faith in humanity" right now is quickly eroding :(  Poor kid.

 

Thank you all for your continued support.

 

Account de-activated is incredibly strange because banned players and forum goers still have access to the zendesk in order to log appeals. 

 

The on-behalf of should pose no problem; I know of at least two other players that successfully got accounts reviewed on behalf of either a smurf of theirs or someone related. 



#20
CZeroFive

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We cannot discuss account action on the forums. Contact support under your son's account (if you're his legal guardian) and explain the situation.

 

FYI, I am personally familiar with the situation. It was warranted, and I won't go into details here. It's also not permanent.

 

Closing this.


Edited by CZeroFive, 16 November 2016 - 10:13 AM.

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