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old account but says i am new

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#1
hygbun123

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i was wondering if there was any way to get my stuff back i played in 2014 but when i recently started playing again my account seems to be reset.

 



#2
Silverfire

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I'd say submit a support ticket but their response time is pretty terrible. You'd be lucky if anything got fixed in a timely manner, or at all. Regardless, it's still best to submit one and hope for the best. Please be as detailed as you can about the specific problems with your account, particularly specifically the stuff you lost.


Edited by Silverfire, 12 January 2017 - 11:10 PM.

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#3
ArchMech

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https://hawken.zendesk.com/hc/en-us

sign in and submit a request (top right corner)

not sure about what info they will need to ascertain purchases but they should help address that 


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#4
Morquedeas

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I still have a ticket that's been open for over a month, so good luck with that.  You could probably grind back any mechs you had before support gets back to you.  Hope you didn't lose any money though!



#5
dorobo

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Here's something to cheer you up. A dog walking on water!

 

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#6
Sadukar

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Hi, I got the exact same issue, on thte forum says i am a newbie, i had a year break from the game but still... i loved this community and i had my share of posts, what is worse is that in game some mechs are corrupted, "the test drive for this mech has ended bla bla "  400 hours infl i am talking about, also a few others, and to make mathers worse if i accidentally select it during a match and select back i can end up with "mutant" mechs, vulcan scout, hellfire infl sabot bruiser ... its kinda gamebreaking ... one more reason for ppl to call me a cheater besides my mad eoc skills :)))

I've open a ticket for a week or two since i got back in the game but ... yea 

 

The mechs "lost" are customized with meteor credits and have a ... sentimetnal value :), hope support will wake up one day and fix my account



#7
NZLion

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If it says you are a newbie then I think you are one step better than me. My account has been deleted in its entirety. I can supply a copy of all the emails showing I played since the alpha and put money into the game on several occasions, but the account doesn't even exist anymore. This is a new one I created to lodge a ticket - which I did two months ago and have yet to have any reply.






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