33 replies to this topic

[Spunkmeyer_]

How is this still down.

[GTOGREAT]

I contacted support, I was informed that they would be solved soon! For now 20 days have passed, hopefully good!

[Caden83]

Tell me about it, I mean come on already!!!

[GTOGREAT]

Having "Ascension" with many new changes, and it's frustrating not to be Able to use! makes the fun, less positive!

[Nov8tr]

Not working for me either. Looks like its been broke for some time now. sigh

[Stormpuma]

Ditto with the nvidia code not working. Mine flat out says it doesnt even exist which is discouraging because i know no one has used it

[GTOGREAT]

I hope today is a good day to solve this problem by the engineers of the team development to resolve this unpleasant situation ! that it no good for them, nor to us, nor  nVidia!

[Caden83]

HERE HERE I just like the team to come out and say something about it good or bad!!!

[GTOGREAT]

I have Contacting support and in a very short time they have solved the problem! With speed and reliability! congratulations for your service.
THX Hawken SUPPORT!

[Nov8tr]

Great mate! I just submitted a ticket and waiting for a reply on mine. But literally just did it about a half hour or so ago. I saw another post about this about a half or hour ago and submitted my ticket. Hope mine gets fixed as fast!

[East]

Hey everyone,

If you are impacted by this, go ahead and contact Support.  All you need to do is provide us with your code(s) and we'll work to redeem them for you.  We're working on resolving the issue, but for the time being you'll have to contact Support.

Thanks for your patience!

[Nov8tr]

Yep they already did mine. Thank you.

[Shogun60]

Ok Guys got You a solution to the code problem as its going to be awhile before its fixed yet.

https://playhawken.zendesk.com/home login here same as you do the game and post your message like I did this one

Shogun60
Sep 24 02:16 (PDT)
My Nvidia Code for MC Credits will not work at all I get this message when I try to redeem it This service is unavailable. Please try later. Also My Credit Cards which both have money in my accounts get the same message.
I have made several posts regarding this and not one reply to them as I have $100.00 worth of nvidia codes which is annoying and can not even use, & even tried my Credit Cards to buy Credit as well, but the codes you guys sent out for double exp worked to which I appreciate very much. The Point is I can not transfer any of my "Overflow Exp" to any Mechs without "MC Credits" of which I have been building up and I have maxed out 6 Mechs and have 12 Mechs sitting spare in my garage which I renamed "Delete Me" as each Mech I max out I would like removed & the codes added for me if possible. Please help resolve this as I Love this game and play daily
a couple of hours later i got this reply & today its all done
Imran Mehkri (HAWKEN Support)
Sep 24 09:12 (PDT)
Hey Shogun60,
We'll just have to manually verify the code and add the credits and technicians to your account. Sorry for the long delay, but we'll just get it done so you don't have to keep waiting. Can you send me the codes so we can verify them_
Thank You,
HAWKEN Support
Imran
Callsign: MehkFighter
I sent the codes and bang they had entered them manually for me problem solved after 2 weeks took like a few hours wish I had done this earlier

Regards & Good Luck
Shogun60

[Shogun60]

[HWK]East, on September 24 2013 - 01:31 PM, said:

Hey everyone,

If you are impacted by this, go ahead and contact Support.  All you need to do is provide us with your code(s) and we'll work to redeem them for you.  We're working on resolving the issue, but for the time being you'll have to contact Support.

Thanks for your patience!

Awesome on the Teams part to correct this so fast thank You Heaps