27 replies to this topic

[F15H3R]

Topic Title

• Had no noticable problems for the beginning of the 3rd Closed Beta.  After my 3rd match, I joined another one; failed to connect to host and dropped to Garage.
  
• Syncing failed with a blank Error message, prompting me to input email and password again.
  
• Positive that email and password were/are correct, it repeats the blank syncing error message after hanging for 20-30 seconds.

Topic Body

• Summary: Due to inability to Sync, effectively locked out of the game.
  
• Steps to Reproduce: Failed to join a hosted match, account sync failed at garage, repeated syncing failures after email/password input.
  
• Frequency: 100% - 15+ attempts over 20 minutes.
  
• Severity: 5 - Unable to test the game further.
  
• Additional Notes: N/A
  
• System Specs: ASUS G73 Laptop - Intel i7 Q720 Quad-Core CPU, ATI Mobility HD5870 GPU, 8GB RAM running on 64bit Windows 7.  Connected via Cisco DPC3825 Router.

Edited by F15H3R, November 20 2012 - 04:24 PM.

[F15H3R]

After completely exiting the game and restarting for the 4th time; I've been able to sync and access the garage!

[Ace4225]

I had this problem too; repeatedly exited and restarted to try to get things working.

I figured out that I hadn't uninstalled the previous installation of Hawken before reinstalling. You do that, and you should be fine.

[Horrn]

Got the same problem, first day of test hawken. played 2 matches. Then exit the game, and cant login now. Account syncing failed.

[Phych]

Same problem here.

[Amertume]

Same problem, and I have to say that it's a new install since I first joined for the 3rd closed beta.

[WulffX03]

Same problem here. Received my key today, and haven't been abled to logg in once. Even after numerous restarts and log-in attempts.

[Tisca]

Same problem. Never had any other version installed previously.

[elalan]

I have the same problem :/

[Ritsuko]

I have this problem as well, but so far am able to log in with the 4th/5th attempt.

[Crayyon]

I still haven't been able to get past the login after hundreds attempts since the beta started. Have yet to play a match or even see the garage.

[CyanideFuse]

Just to add my name to this list.

I had to quit  a match because I was stuck in scenery.  Ever since I am unable to sync my account.

I cannot enter my email / password from the in-game login screen as it brings up the console when I press the @ sign (UK keyboard layout); thus I have to quit the game each time to try.

[Robbie221]

CyanideFuse, on November 21 2012 - 02:50 AM, said:

I cannot enter my email / password from the in-game login screen as it brings up the console when I press the @ sign (UK keyboard layout); thus I have to quit the game each time to try.

Same problem with CyanideFuse (UK keyboard) I tried to reassign the console key binding in the settings but there doesn't appear to be an option to do this. When I have this fail to sync, I find it is best to close the game and launcher and then relaunch entirely.

Modelling, customisation and interface looks great. Yet to join a match as I missed the first 2 betas, my bad.

Hope the release goes well for you guys!

[Red_Devil]

Same problem here, i have played a siege match winning it, and then i go to my garage, choose silo mission and the game stop working with syncing.......then i exited the game, tried to enter twice and now i can't, it says sycting with account failed :S

[WulffX03]

Been trying to log-in about 20 times in the past 9 hours without any sucess

[p0tat0]

I got the same problem guys

( ͡° ͜ʖ ͡°)

[Midasboi]

I have also experienced this problem. Syncing account > Log-in Failed > Enter E-mail & Password > Syncing account > Log-in Failed > Enter E-mail & Password > ...etc... After multiple tries of logging in.

Also experienced this "Syncing account" problem whenever I finish a game successfully. After the map change > necessary number of players are ready > and when i am about to "Launch" in the game... I would be stuck on the garage "Syncing...".

Also I was stuck in a game and I had to force close the game using Task Manager.. and when I re-logged-in, it turns out that I have wasted my time on that specific game and the Experience points wasn't added... Then when I tried to play again, after I connected to the server I have experienced a Fatal Error...

I hope this problem would be fixed soon.

[D3thpool]

Can also report syncing problems.

edit: is it just me or did the cbe2 ran way better_

Edited by D3thpool, November 21 2012 - 09:19 AM.

[HandSlander]

same problem. Didn't happen ever with CBE2.

Also secondly when asked to reinput my username and password I have to quit the program because it won't let me enter an @ symbol on a UK keyboard. Instead it opens console.

[Daning]

I also have this problem, and no amount of login attempts seem to help.