23 replies to this topic

[Nekonomable]

I was one of the few who bought into quite a few of the packs early on. I had ALOT of mechs, nearly all of them. I fully enjoyed my Incenerator, and paid for its weapons early due to how much i was enjoying it. I have the Nemesis bundle, and even ended up buying the main body for a few other mechs (Ie reaper and bruiser)... i dumped way to much money into it... and didnt really regret it because i loved what i had. i bough NOODLES for my damn mechs. because i thought it was funny to blow up people with my noodles steaming and ready to eat. 

I logged in today to get back into the swing of things, due to the lack of mech games out there that could hold my attention. all my stuff is gone. tons of actuall cash, flushed. Refunded? Hell no. I have 132 meteor creds.

 

So... what the actual fawk.

[Silverfire]

https://community.pl...s-and-currency/

 

https://community.pl...ssues/?p=104838

 

https://community.pl...7-wtf/?p=104835

 

https://community.pl...tches/?p=104834

 

https://community.pl...ll-hc/?p=104836

 

 

 

submit a support ticket: https://hawken.zendesk.com/hc/en-us

Edited by Silverfire, 18 September 2016 - 04:49 PM.

[Nekonomable]

submit a support ticket: https://hawken.zendesk.com/hc/en-us

 

This is helpful and all? Except its not. That server doesn't work. going there tells me that it either isn't responding or doesn't exist. Trust me, i looked for a while.

 

 

**EDIT**

I shouldn't have to go to a support ticket site in the first place, as yanking all our items without a refund shouldn't even happen.

Edited by Nekonomable, 18 September 2016 - 04:58 PM.

[Nekonomable]

-Update-

The support site is working now. However I still dont think this should be happening in the first place.

[DemitronPrime]

its called " they are making changes and accidents happen " I dont see why you have to twist your panties and be rude to silverfire when he was just tryna help you... but you did....

 

YOU ARE NOT THE ONLY ONE HAVING ISSUES...

 

 

all shall be fine, dont panic...

[Nekonomable]

its called " they are making changes and accidents happen " I dont see why you have to twist your panties and be rude to silverfire when he was just tryna help you... but you did....

 

YOU ARE NOT THE ONLY ONE HAVING ISSUES...

 

 

all shall be fine, dont panic...

i wasnt trying to be rude to silver .-. sorry if you read it that way. i was talking about how the issue shouldnt be there at all. like.... something as big as multiple account wipes should be enough for someone to put out some kinda statement saying "hey we screwed up, so a few of you might have issues" or even temp stop the service. instead from what ive seen... its been jerking around in circles. if it was just me, then id be like ok cool just a momentary screw up. but when its a lot of people? thats when you be like "hey!" we fuzzy bunnyed up!"

[DemitronPrime]

This is true. i mean i got off light...

 

only thing reset for me is my sharp shooter and i dont really care about xp and stat wipe on that mech...

 

but yeah, i think they are kinda aware of the problem and tbh... they DID warn us awhile back there maybe some issues ahead as they started tryna sort data migration and stuff

[MechFighter5e3bf9]

they would serve us to tell every bugfix every known outage but they dont they serve the shareholders or else hawken doesnt exist so i say, make them happy before making us happy

 

edit: i too lost my main raider(25k+kills) and vanguard but after a day or so they are both back

i dont even think it was support but simply waiting for them to iron out the database i have never lost anything precious besides my nickname and 500 hours but that was back when we had major work being done so we all sacraficed bought items and progress but now the systems been rock steady minus the scare i had losing raider and vanguard but patience won out. oh you posted this sunday while saturday i reported my missing things and here monday i login to find my stuff back so i bet its all better now

Edited by MechFighter5e3bf9, 19 September 2016 - 12:01 AM.

[_incitatus]

its called " they are making changes and accidents happen " I dont see why you have to twist your panties and be rude to silverfire when he was just tryna help you... but you did....

 

YOU ARE NOT THE ONLY ONE HAVING ISSUES...

 

 

all shall be fine, dont panic...

 

This is what happens to those who doubt our supreme rulers.

 

Keep the faith, Glory to Howken.

[DemitronPrime]

This is what happens to those who doubt our supreme rulers.

 

Keep the faith, Glory to Howken.

HAHAHA!!

[Silverfire]

its called " they are making changes and accidents happen " I dont see why you have to twist your panties and be rude to silverfire when he was just tryna help you... but you did....

 

YOU ARE NOT THE ONLY ONE HAVING ISSUES...

 

 

all shall be fine, dont panic...

 

no need to defend me, I didn't interpret the OP's reply to me as hostile.

[DemitronPrime]

no need to defend me, I didn't interpret the OP's reply to me as hostile.

oh but silver...

 

defending you is one of my favorite passed times lol

 

anways all is good it seems lol

[DieselCat]

After reading all the posts made both here and on the Steam forums about missing mechs, items, etc. I thought i'd best check out my accounts. When first logging in I found all primary weapons on all my mechs had to be repurchased again....so I filed a ticket with support as suggested. Then I went back just to check it out again....and all my primaries were restored and that happened within a span of 10 minutes....very strange.

 

Now I have one alt account and haven't been able to sign into it after checking several times...gives me some kind of error not being able to connect with the server...says : ERROR D5557407 The Meteor server is unreachable... so I guess I'll just let the support ticket stand and wait to hear (hopefully) back from the powers that be.

 

Anyone else finding that their missing items have been restored ?

Edited by DieselCat, 20 September 2016 - 09:35 PM.

[007eleven]

After reading all the posts made both here and on the Steam forums about missing mechs, items, etc. I thought i'd best check out my accounts. When first logging in I found all primary weapons on all my mechs had to be repurchased again....so I filed a ticket with support as suggested. Then I went back just to check it out again....and all my primaries were restored and that happened within a span of 10 minutes....very strange.

 

Now I have one alt account and haven't been able to sign into it after checking several times...gives me some kind of error not being able to connect with the server...says : ERROR D5557407 The Meteor server is unreachable... so I guess I'll just let the support ticket stand and wait to hear (hopefully) back from the powers that be.

 

Anyone else finding that their missing items have been restored ?

I had the same exact problem on my main account, but everything is fine now, I for me I Haven't spotted any issues yet.  I stopped getting the error when they migrated all of the older accounts.

[Sokram]

Checked it.  

 

Logged in yesterday - empty acc.

 

Logged in today - everything is back.

 

Never sent any tickets. 

 

I guess all you really need to do is   login > quit > wait > login   and your stuff is back.

[dorobo]

'Twisting panties..' need to write that down somewhere.. 

[HeavenlyPotato]

sadly its been almost 2 days for me, and ive yet to get any feedback... i suppose they are going through more active players first

[DieselCat]

Checked back tonight...same issues with having to purchase all primary weapons is happening again and still not able to log into my alt account. Funny though, when I log onto my main account, my alt account user name is showing up on my friends list as logged in  ....will wait till the weekend to see if anything has been resolved....... 

 

http://images.akamai...F61C31C2610D7D/

Edited by DieselCat, 21 September 2016 - 08:36 PM.

[WhoCaresAnyhow]

I have 9 mechs. Checked them today and found 5 broken. Can't use them at all and weapons are wierded up. I hope they get this fixed soon.

[Equanimity]

I've had a ticket up for a month about this problem and I have had no response at all. So I don't think that support desk is actually manned by anyone. Bump for justice?

[Zomborrow2]

This happened with me over a year ago and i thought nothing about it untill logging on today and i stilllost EVERYTHING and can still not play. this tickes me offf because I sunk over 50 hours and really enjoyed using my vanguard and sharpshooter

 

 

 

not ten minuets after I posted this I logged on via the steam website and not the desktop icon and it FINALLY WORKED

 

Thanks 4 the help guys :)

Edited by Zomborrow2, 25 July 2017 - 08:40 AM.

[DieselCat]

This happened with me over a year ago and i thought nothing about it untill logging on today and i stilllost EVERYTHING and can still not play. this tickes me offf because I sunk over 50 hours and really enjoyed using my vanguard and sharpshooter

 

This is a very old thread...but some people are still having varying problems with their accounts. If you haven't already done so, try this link for support at 505 Games, since Reloaded isn't really in the picture anymore....They are very helpful there.

 

505 Games Support <help@505games.com> 

[DingdongJR]

This is a very old thread...but some people are still having varying problems with their accounts. If you haven't already done so, try this link for support at 505 Games, since Reloaded isn't really in the picture anymore....They are very helpful there.

 

505 Games Support <help@505games.com> 

 

The correct link is here: https://support.505g...ders/6000223976

 

505 are miles better than Reloaded at sorting people issues, the entire system is streamlined and organised much better. Give them a chance and I'm sure they'll sort any issues.

[CZeroFive]

The correct link is here: https://support.505g...ders/6000223976

 

505 are miles better than Reloaded at sorting people issues, the entire system is streamlined and organised much better. Give them a chance and I'm sure they'll sort any issues.

 

Do contact them. They will help as best as they can.

 

/thread