I used to play Hawken quite a bit when it released on steam. I did buy an awful lot of mechs and some cosmetics, now that I have a 144hz monitor I thought I'd try and get back into it. Everything I've purchased has gone which is quite annoying. I've seen that this is a pretty common issue so instead of filling up the forums asking for help I thought I'd take it upon myself and get it resolved at the Zendesk. 2 months later I've still not heard anything back. Am I missing a few steps here or is there anything else I can do to help get this resolved a bit quicker?
Thanks