2 replies to this topic

[RDJALF]

Miss 2 Mechs sins six months

 

MfG RDJALF

[claisolais]

C05, on THE NEWEST ANNOUNCEMENT, said this:

 

"Over the past few months, we’ve heard your complaints about missing Mechs, items, persistent stat values, and related complaints about missing things. To be completely blunt, we had a database failure with a third party provider over the course of 2 years. Unfortunately, a lot of the data that is lost is lost forever. However, some of the data exists in a form that we were able to repair.

Last week, we deployed a change that would apply ‘fixup’ code to Mechs that were affected by this database failure. All Mechs we applied the fixup code to were unable to spawn in-game, providing you with a misleading error of “Test Drive Failed”. What was actually happening is that the Mechs were missing a key component of their loadout, which in turn would disable them from spawning. This includes the following items:

• Primary Weapons
• Secondary Weapons
• B/C Class Arms
• Mids
• Uppers
• Lowers
• Abilities - while you could spawn without them, it’d be unfair to the end user.

Our fixup code automatically detects that these are missing and re-delivers them to the Mech that is missing these items.

As for the rest of the items that are missing - unfortunately, we have to admit that we have no way of repairing them. For those of you that are missing purchases, we feel that is completely unacceptable. We sincerely apologize for the troubles, and will be working on compensating affected players systematically and through customer support."

Edited by claisolais, 30 March 2017 - 04:15 PM.

[dorobo]

soon

 

Edited by dorobo, 30 March 2017 - 10:52 PM.