71 replies to this topic

[LadyTiggs]

Hello Pilots! 

 

We're looking for feedback and need your assistance. Please login and compare "dallas" vs "dallas1" servers in the North America region. We'd like to know how the playability is, if you see a noticeable difference between the two and any other details you'd like to provide regarding the comparison of the two servers. 

 

edit:

In addition, all game server hosts have received some configuration optimizations that *should* result in slightly smoother network performance - specifically "network jitter" should be reduced.  Hawken may feel "smoother" now.  In some cases, you may even experience slightly lower ping times.  We want to hear about your actual experience.

 

Reply to this thread or submit a support ticket.  Either one is fine.

 

Thanks in advance!

[comic_sans]

Which one was the set of servers we've been playing with, or is that info withheld to not affect bias?

[coldform]

They're placebo servers. It's all in your head.




Jk

Edited by {TDM} coldform, 04 June 2015 - 05:46 PM.

[Guns_N_Rozer]

How about EU servers comparisons :)

[Call_Me_Ishmael]

Happy to, Tiggs, thanks.

[capnjosh]

Actually, the EU servers have all had some configuration updates that should improve performance.  There *should* be less network "jitter", for one - the game should feel a little smoother.  Depending on the network route between you and the server, you may even see a lower ping time (it won't be huge, but you may notice that).

 

We went through every gameserver host today, looking at all the configurations that could affect network performance.  We read through some white papers and a number of other performance tuning commentaries.  We've identified a number of areas that will be worth some deeper research as well.

 

I expect you will notice some improvements.  Whatever the case, reply here with what you notice.

[System64]

Ples give Asia-Oceania servers some medicine ;-;

[MysticMagic]

Josh no idea what you did to dallas1 but the hit reg was spot on tonight! Was really really good, which is so odd, but thanks for your efforts!

 

Regards

[Guns_N_Rozer]

Thanks Captain , but have u fixed our EU DM servers .

[n3onfx]

On EU servers (I know this thread is for Dallas but CapnJosh mentioned work done on the EU servers) it seems to be better on the 66t servers. Ping is also back down to where it used to be, thanks a lot!

 

edit: After more playing, the mech that was the most affected by the issues for me (raider) plays a lot better, I didn't have a single blank shot this morning and Blitz doesn't make jitter and rubberbanding during dodges anymore. Everything is indeed smoother.

 

edit2: The server named frankfurt-66t-tdm14m-5500 had horrible performance though. Same problems as before and ping also higher than usual.

Edited by neon, 05 June 2015 - 12:26 PM.

[Guns_N_Rozer]

Look josh got a new profile picture 

[ArmgrimX]

cant play this game anymore

every matches are choppy with lag everywhere! 

[E_tothe_X]

I have noticed that hawken does seem more "smooth". I am playing on a 1.73ghz i7 and an ancient nvidia 425gm or somehting i think, so i appreciate the improvements greatly. 

Edited by E_tothe_X, 05 June 2015 - 08:32 AM.

[MysticMagic]

Some more feedback, normal dallas servers are still laggy as hell and there is alot of rubberbanding, however after playing last night and this morning on the dallas1, I can say with some certainty that dallas1 is much better, but maybe that's just me.

 

Thanks

[GGGanjaMan]

I never really had any problems with the old dallas servers even. They've always played a lot smoother for me than the east servers at any rate. The rubberbanding and teleports normally happen for me on the ashburn servers, even when my ping is pretty stable at a 100 there.

[Nightfirebolt]

Just tested both:

 

"Dallas" servers - 100 ping, hit reg problems, teleporting mechs, ghosting weapons. Basically unplayable.

 

"Dallas1 servers" - 100 ping, hit reg is somewhat better but still noticeable (even at point blank range using a vulcan), no teleporting mechs or ghosting weapons though. Overall it is slightly better than regular Dallas, but still sluggish and worse than Adhesive's servers used to be.

Edited by Nightfirebolt, 05 June 2015 - 04:40 PM.

[Call_Me_Ishmael]

I've played both.

 

Dallas servers: 20 ping, whole frames disappear, then a few seconds later, some frames go by in accelerated mode.  Dodges are silently swallowed, or chopped short, some boost-assisted jumps or altitude increases are limited (you cannot thrust upward more than a foot or so).  Then the symptoms mostly go away for a second or so, and return again.  HItreg and missile launch or missile detonate are unreliable.

 

Dallas1 servers: 20-24 ping, occaisonal mis-registered hits and far fewer dodge problems.  I can still cause rubberbanding if I chain boost/dodge/direction change.  Much better, but not as good as AWS/ADH's servers.

[Bakso_rindumalam]

Hello capt..sorry but i just want to know why singapore server missing?i can play only in sg server..T-T

[Dew]

Dallas1 is a vast improvement over Dallas. Not perfect, as others have mentioned, but far less frustrating to play on.

[jareebrodoge]

I realy think you guys should make a high performance setting for people like me who are using laptops,so basicly like an adjustable render distance

[U235]

How check current server before gameplay?

[Call_Me_Ishmael]

Use the tab key, at the top of the scoreboard is the server name.

[KirkGoneWild]

The Dallas servers in my experience have been pretty good. Yes, I would notice some rubber banding every once in awhile, but not where it was unbearable to play. Last night however there was one game I played where a bunch of us left, because the rubber banding was so bad that it was hurting our eyes.

 

My experience with the Dallas 1 server was actually by accident and I had to double check what server I was in to make a mental note. So there was a slight noticeable difference on the positive side for me.

[IareDave]

Servers are considerably worse than when ADH had control. The only server where I noticed no issues is Ashburn where I get sub 50 ping and Ashburn 60t (I can barely find east servers never mind 60tick..) works wonderfully and reminds me of the ADH server control.

I played some EU earlier against Meraple with 130-140 ping and it felt like I had a another 100+ stacked on. It got to the point where I'd notice lag just boosting or taunting in the CAROUSEL post game. The game has a clever way of managing lag compensation but the blatant rubber banding on every action isn't helping the matter.

[striker0p1]

played a lot this weekend; the Dallas servers were very poor; both were irratic, there was lag, teleporting, hard crashes, long periods of in-game freezing, I also noticed a wide range of pings.

I'd say they were the only servers that displayed problems, and neither was playable for long, for me. I played Europe too, and other than higher ping, NP. 

GL

[Nightfirebolt]

Everybody seems to have different experiences with different servers. Are these issues somehow caused by distance? The server that gives me the best performance is Oregon, which is considerably closer to my geographical location than Dallas and Ashburn (I'm in western Canada). Ashburn gives me the worst performance by far, and it is physically the furthest from me.

[oyoy]

Actually, the EU servers have all had some configuration updates that should improve performance.  .. We've identified a number of areas that will be worth some deeper research as well.

 

I expect you will notice some improvements.  Whatever the case, reply here with what you notice.

 

Hmm.. on 66t / 30t I got 0.3 - 0.5ms delay, missing hit reg. / sound / weapons won't fire.. etc. almost unplayable.

 

In addition, it would be a nice attempt to add some 1 Server in front of the Middle East, let's call it EU-ME.
Is there a chance to create some connection to my infrastructure? Here is a nice detailed map.

If you prick our ping, do we not bleed? If you tickle our bandwidth, do we not laugh? If you poison our latency, do we not die? And if you wrong us, shall we not revenge?

[n3onfx]

It got to the point where I'd notice lag just boosting or taunting in the CAROUSEL post game. The game has a clever way of managing lag compensation but the blatant rubber banding on every action isn't helping the matter.

 

This is the thing that is the most annoying on EU servers, even with low ping (40-60) there is lag on basically every action on most servers. It's to the point there is lag on the death animations (the game freezes for a second with your mech hanging in the air with thrusters still burning before your it explodes instead of exploding right away). Or sometimes you kill someone and you get the kill prompt later than usual, their mech freezes for a half second until they explode. There is even lag on spawning sometimes, you spawn but the camera zooms through the mech into the normal view and your weapons are locked for a second.

 

Then there is the rubberbanding on dodges where you screen becomes stuttery. And the weapon animations that crap out coupled with invisible projectiles (charged weapons like the t32, heat and eoc are very prone to it). Or the projectiles themselves (see it a lot with heat and mirv) that display the hit animation on the other mech but deal absolutely 0 damage even when shooting at people repairing from 2 meters away. Point-blank KLA and MIRV often disappear into the void. Even with sustain weapons sometimes the first couple bullets do no damage (tested this on static targets). Sometimes you can't jump above a certain height for some reason, press spacebar and your mech will lift 2 centimeters above the floor before crashing down. Sometimes you are walking and the mech suddenly slows down. And the fact that sometimes weapons refuse to shoot outside of a boost or dodge.

 

And the worst part of all this is that it's completely random and happens no matter the ping.

 

I had literally 0 of these problems with the old servers and my connection is full Fiber To The Home, Hawken is the only online game that gives me such shitty performance.

 

I get that costs need to be reduced but at this rate it's the player population that will be reduced if the enjoyment of the game is tarnished by random and constant server issues.

Edited by neon, 07 June 2015 - 07:45 AM.

[spinningchurro]

Both Dallas servers are ass; same issues as mentioned earlier in this topic.  Dallas1 is slightly less problematic than the others.

[PsychedelicGrass]

Dallas1 servers are utter trash compared to the normal dallas servers. I get 100+ ping and ridiculous rubberbanding throughout the entire match and horrible hit reg, while on the regular servers i get 30-40 ping and smooth gameplay. Rejoining the lobby doesn't improve it.

Edited by PsychedelicGrass, 07 June 2015 - 12:02 PM.

[JapaYuki]

HEY I THINK YOU DONT NEED SYSTEM UPGRADE INSTEAD WHY YOU SHOULD JUST FILTER EACH MATCH ACCORDING TO EACH PLAYER PING. LOW PING ALWAYS MAKE THE GAME LESS FUN AND MOST OF MY FRIEND STOP PLAYING BECUASE OF HAVING  MISMATCH THEN ONLY PLAYER DOMINATE THE GAME IS THE LOWEST PING... THAT YOU SHOULD FIX FIRST...(PS: as for my observation even if the player is 3 year old with the lowest ping VS 20 year old player with high ping im sure  the 3 year old player always dominated the game)

[Silverfire]

Low ping doesn't mean you will get good in game performance. I get 50-60 ping on some servers which is quite good but still have rubber banding and lag, and I know it's not on my end.

Exploring other server services is always a good option. Sorting by ping solves nothing and doesn't address many problems pertinent to this thread.

Go post somewhere else.

[ArmedFaith]

I think the upgrade is awesome....noticeable from the start...thank you!

[comic_sans]

Dallas1 seemed to get me about 10ms lower ping on a 16 man game.  Didn't notice any dropped shots, but this is the one and only time I've managed to get in one, so grains of salt.

[Lanlockd]

...

[oNSLoT]

A little glitchy, but still a great experience. I thought it was my internet connection until I read this thread, lol. I'm sure some people will b!tch about it, because this didn't happen on the other servers. But, looking at the big picture I'm just really glad that reloaded games picked up Hawken, instead of it dying like we all thought it was going to. I hope you guys stick around :-)

[oNSLoT]

The in-game link heading: Network Performance "Upgrades" seems to be a little misleading. Perhaps it should be titled: Network Performance "Changes" to indicate that the network has changed, but not necessarily been upgraded. IMO, that's liable to cause resentment when people play on these servers and notice a "downgraded" kind of performance compared to what their used to "pre" reloaded games. I've only noticed the glitchiness for the last week or so on various LA and Dallas servers. 

Edited by oNSLoT, 08 June 2015 - 02:18 PM.

[OmegaNull]

The dallas1 servers are much more playable for me. When I go to Dallas servers they are horrible and i got 100+ ping on them. If I use a VPN to the Dallas 1 servers, I got about 60-70 ping was is much more playable and responsive. I also don't get any strange lag and whatnot that I see on the other servers.

[Funkguru]

The upgrade is awesome 10/10 thx   

[TheButtSatisfier]

Even though Dallas1 servers have the same ping as vanilla Dallas servers, I'm noticing a smoother gaming experience on Dallas1 servers.

Edited by TheButtSatisfier, 09 June 2015 - 12:29 PM.