40 replies to this topic

[Fragmastah]

I cant login (Online Service Unavailable) why is this happening to me i can still play 3days ago but after that i cant play anymore so it means im stuck at this (Online Service Unavailable) in about 3 days so please can someone help me how to manage this i really wanna play hawken but its bringing me to the bad idea (quit hawken)

[ReEvolve]

Did you already check if your firewall or anti-virus program blocks Hawken_ You may have to give Hawken the necessary permissoins. A player reported yesterday that he had make an exception for Hawken in BitDefender in order to be able to connect after the latest patch.

Did you already try finding the respective error record in Windows' event viewer_ Can you please post the exact wording of the error title and error description in this thread_ It might be something like "failed to poke firewall".

[Fragmastah]

my firewall is turned off and all of my computers here cant play hawken it says Oniine service UNAVAILABLE

[Fragmastah]

april 20 still doing nice then after next day it ruin my hawken already on every computer april 21-25 still cant play cause of Online Service Unavailable

[Fragmastah]

Ow i got something on event viewer Failed to poke firewall but only in this computer on others dosent have that error and all my computers cant log in please help

[ReEvolve]

What is your anti-virus program_

Do you use a proxy_

Did you check if your ISP blocks the necessary ports_

You can try to change your port forwarding as described over here: https://playhawken.z...KEN-can-connect

[Fragmastah]

i cant understand that port forwarding and what router should i apply the port forwarding in main router from the ISP 2nd router in my room is a DLINK that i provide

[Fragmastah]

AVG and i dont use PROXY

[ReEvolve]

I'd say change the port forwarding on the main router from your ISP. The steps to set up the portforwarding depend on your router so I recommend looking at the manual or searching for an online tutorial. You might find a suitable tutorial over here: http://portforward.c...ort_forwarding/

[ReEvolve]

Fragmastah, on April 25 2014 - 03:07 AM, said:

AVG and i dont use PROXY

Ok, you can try this as well:

• Open your AVG program.
  
  
• From the Options menu, select Advanced settings.
  
  
• In the left pane, select Exceptions.
  
  
• In the right pane, click Add exception.
  
  
• In the drop-down menu, select exception type - File or Folder.
  
  
• Browse to HawkenGame-Win32-Shipping.exe (located at "C:Program Files (x86)SteamSteamAppscommonHawkenBinariesWin32" by default)
  
  
• Select that you want to apply the exception also for other AVG components.
  
  
• Click OK to save details of the exception.
  
  
• Click OK again to save the settings.

[Fragmastah]

ive done this just now still not working still same

[Fragmastah]

do i really need to do this even ive played hawken long time ago__

[Fragmastah]

i cant really understand port forwarding

[Fragmastah]

and in my router it only has port mapping no port forwarding in here

[ReEvolve]

Fragmastah, on April 25 2014 - 03:25 AM, said:

do i really need to do this even ive played hawken long time ago__

Your problem is that Hawken can't connect to the internet. The solutions that I posted are the common solutions for connection problems. So yes, you should try these solutions.

Fragmastah, on April 25 2014 - 03:27 AM, said:

i cant really understand port forwarding

Fragmastah, on April 25 2014 - 03:28 AM, said:

and in my router it only has port mapping no port forwarding in here

Afaik "port mapping" is just another synonym for port forwarding (http://en.wikipedia....Port_forwarding). That means that you found the right feature.

[Fragmastah]

the 7777 7787 7797 what are those do i need to apply those

[Fragmastah]

ow i get it now but in port mapping its diff than the one i watched in youtube

[ReEvolve]

Fragmastah, on April 25 2014 - 03:43 AM, said:

ow i get it now but in port mapping its diff than the one i watched in youtube

Well, like I mentioned before: the correct steps to set up the port forwarding depend on your router.

Fragmastah, on April 25 2014 - 03:41 AM, said:

the 7777 7787 7797 what are those do i need to apply those

I recommend to use the full range of ports ("7777-7797") instead of just using the three standard ports.

[Fragmastah]

done doing port forwading still not working and port from 7777 port to 7797 thats my settings

[ReEvolve]

Fragmastah, on April 25 2014 - 04:00 AM, said:

done doing port forwading still not working and port from 7777 port to 7797 thats my settings

Can you please post the exact wording of the error code and error message in this thread_

Are you sure that you have no programs running that might interfere with Hawken_ => https://support.stea...=9828-SFLZ-9289