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Having Trouble Connecting to CBE3 Servers_

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#1 Hugs_

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Posted November 20 2012 - 12:40 PM

If you're getting an error message trying to launch HAWKEN please uninstall HAWKEN and reinstall.

Windows Vista & Windows 7 Users
  • Click Start, then select Control Panel.
  • Click Programs and Features or “Uninstall a program” under the Program category, depending on your view.
  • Double click HAWKEN and select “OK” when prompted to uninstall.
Windows XP Users
  • Click Start, then select Control Panel.
  • Click on Uninstall or Change Program, depending on your view.
  • Click on HAWKEN.
  • Click Uninstall and select “OK”.
Then reinstall the current version located here:

http://www.playhawken.com/beta

Thanks for your understanding!
xxoo

#2 Sythorian

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Posted November 20 2012 - 12:50 PM

I just tried that. It still says that I'm not authorized.

Edited by Sythorian, November 20 2012 - 12:50 PM.


#3 SGRock

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Posted November 20 2012 - 12:56 PM

Instructions followed.
Also cleaned the registry.
Also deleted Hawken folders.

Result:  New launcher is still version 0.1 and still says I need to uninstall and reinstall.
Occupation:  Old guy (do it long enough and you get really good at it)

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#4 Hugs_

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Posted November 20 2012 - 01:09 PM

Still having trouble_ I'm looking into this now.

We're making sure all the CDNs are updated with the new version of HAWKEN. The latest version is 17437 KB in total.

We didn't make the incremental version change on the launcher.
xxoo

#5 Linxix

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Posted November 20 2012 - 01:09 PM

same problem on clean install.... :(

#6 Sythorian

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Posted November 20 2012 - 01:11 PM

I´m gonna reinstall for a second time and see where that goes.

EDIT: Now it works. Took two tries though.

BTW: It worked after I restarted my PC.

Edited by Sythorian, November 20 2012 - 02:19 PM.


#7 Linxix

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Posted November 20 2012 - 01:28 PM

clean installs and restarting have not worked for me same issue persists.


Win 7 x64
asus m5a97 evo
phenom x4 3.2ghz
8GB DDR3
geforce gtx 660ti

#8 3lude

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Posted November 20 2012 - 01:57 PM

Just got in!

Took two clean installs and a reboot.

#9 25hz

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Posted November 20 2012 - 02:18 PM

Same problems.  Uninstall, reinstall, same thing Rock did, and it says I'm not authorized.  Obviously, bugs need to be ironed out yet.

After that though, I expect it will still be the same problem and i will be completely unable to connect to any game due to constantly losing sync, so the error message says.

Just a suggestion, but maybe you should actually make a HELP site/file that details how to install and set up the client.  Specifically, EXACTLY what ports need to be opened, and using what protocols, if any are needed at all.  Seriously, for a beta, the actual tech support part is pretty weak when it consists of nothign more than a bunch of random players fleshing out your tech support system and comments/tips.

#10 Linxix

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Posted November 20 2012 - 02:24 PM

Problem still persist after numerous clean installs,
I don't know if this will help diagnose the issue but i do notice that during installation only 676kb of data seem to copy during  install even tho total file size required is about 5gb,  not sure if maybe the installer is not functioning properly

#11 Sythorian

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Posted November 20 2012 - 02:32 PM

View PostLinxix, on November 20 2012 - 02:24 PM, said:

Problem still persist after numerous clean installs,
I don't know if this will help diagnose the issue but i do notice that during installation only 676kb of data seem to copy during  install even tho total file size required is about 5gb,  not sure if maybe the installer is not functioning properly

The installer installs the launcher, the launcher then downloads the rest of the game, which is 2gb.

What I did to get mine to work was this:

Uninstall old client.
Reboot system.
Download and install fresh client.

-----------------------------------------------

I figured it was a registry issue, so I rebooted.

Edited by Sythorian, November 20 2012 - 02:33 PM.


#12 PeglaManiac

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Posted November 20 2012 - 02:36 PM

It worked for me the first time... just unistalled and reinstalled it ...
"War doesn't determine who's right...  only who's left"

#13 Sythorian

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Posted November 20 2012 - 02:41 PM

View PostPeglaManiac, on November 20 2012 - 02:36 PM, said:

It worked for me the first time... just unistalled and reinstalled it ...

Everyone's system is different, so...

#14 Linxix

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Posted November 20 2012 - 02:47 PM

View PostSythorian, on November 20 2012 - 02:32 PM, said:

View PostLinxix, on November 20 2012 - 02:24 PM, said:

Problem still persist after numerous clean installs,
I don't know if this will help diagnose the issue but i do notice that during installation only 676kb of data seem to copy during  install even tho total file size required is about 5gb,  not sure if maybe the installer is not functioning properly

The installer installs the launcher, the launcher then downloads the rest of the game, which is 2gb.

What I did to get mine to work was this:

Uninstall old client.
Reboot system.
Download and install fresh client.

-----------------------------------------------

I figured it was a registry issue, so I rebooted.
nope doesn't work for me have been trying that and many other things including removing all file folders and going in reg and deleting everything in there meteor related rebooting downloading client over and over and running as admin nothing

#15 Turic

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Posted November 20 2012 - 02:48 PM

View PostSythorian, on November 20 2012 - 02:32 PM, said:

What I did to get mine to work was this:

Uninstall old client.
Reboot system.
Download and install fresh client.

-----------------------------------------------

I figured it was a registry issue, so I rebooted.

the same - only after few unistalling (3 times) and reinstalling game start to work. now work fine.
devs, dont worry, we understand the troubles and hope, that you will fix all issues at start of open beta)
http://hawken.ru/ - Русский сайт об игре [RUssian site]
http://vk.com/hawken - сообщество вКонтакте [VKcom]

#16 Sythorian

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Posted November 20 2012 - 02:50 PM

View PostLinxix, on November 20 2012 - 02:47 PM, said:

View PostSythorian, on November 20 2012 - 02:32 PM, said:

View PostLinxix, on November 20 2012 - 02:24 PM, said:

Problem still persist after numerous clean installs,
I don't know if this will help diagnose the issue but i do notice that during installation only 676kb of data seem to copy during  install even tho total file size required is about 5gb,  not sure if maybe the installer is not functioning properly

The installer installs the launcher, the launcher then downloads the rest of the game, which is 2gb.

What I did to get mine to work was this:

Uninstall old client.
Reboot system.
Download and install fresh client.

-----------------------------------------------

I figured it was a registry issue, so I rebooted.
nope doesn't work for me have been trying that and many other things including removing all file folders and going in reg and deleting everything in there meteor related rebooting downloading client over and over and running as admin nothing

Keep trying, it worked for me on my second go, it worked for others on the sixth.

#17 Linxix

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Posted November 20 2012 - 02:53 PM

View PostSythorian, on November 20 2012 - 02:50 PM, said:

View PostLinxix, on November 20 2012 - 02:47 PM, said:

View PostSythorian, on November 20 2012 - 02:32 PM, said:

View PostLinxix, on November 20 2012 - 02:24 PM, said:

Problem still persist after numerous clean installs,
I don't know if this will help diagnose the issue but i do notice that during installation only 676kb of data seem to copy during  install even tho total file size required is about 5gb,  not sure if maybe the installer is not functioning properly

The installer installs the launcher, the launcher then downloads the rest of the game, which is 2gb.

What I did to get mine to work was this:

Uninstall old client.
Reboot system.
Download and install fresh client.

-----------------------------------------------

I figured it was a registry issue, so I rebooted.
nope doesn't work for me have been trying that and many other things including removing all file folders and going in reg and deleting everything in there meteor related rebooting downloading client over and over and running as admin nothing

Keep trying, it worked for me on my second go, it worked for others on the sixth.
I am pretty OCD so yea gonna keep trying I know it is an issue with the client not getting the needed files hopefully get it at some point

#18 Linxix

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Posted November 20 2012 - 03:24 PM

View PostLinxix, on November 20 2012 - 02:53 PM, said:

View PostSythorian, on November 20 2012 - 02:50 PM, said:

View PostLinxix, on November 20 2012 - 02:47 PM, said:

View PostSythorian, on November 20 2012 - 02:32 PM, said:

View PostLinxix, on November 20 2012 - 02:24 PM, said:

Problem still persist after numerous clean installs,
I don't know if this will help diagnose the issue but i do notice that during installation only 676kb of data seem to copy during  install even tho total file size required is about 5gb,  not sure if maybe the installer is not functioning properly

The installer installs the launcher, the launcher then downloads the rest of the game, which is 2gb.

What I did to get mine to work was this:

Uninstall old client.
Reboot system.
Download and install fresh client.

-----------------------------------------------

I figured it was a registry issue, so I rebooted.
nope doesn't work for me have been trying that and many other things including removing all file folders and going in reg and deleting everything in there meteor related rebooting downloading client over and over and running as admin nothing

Keep trying, it worked for me on my second go, it worked for others on the sixth.
I am pretty OCD so yea gonna keep trying I know it is an issue with the client not getting the needed files hopefully get it at some point
Clinet finally updating yay. didn't do anything different from my previous attempts just kept at it

#19 VertoPrime

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Posted November 20 2012 - 03:58 PM

Seems to be a file that Windows needs to be updated is in use reboot after install opens file.
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#20 Flako_from_Hell

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Posted November 20 2012 - 05:05 PM

this is my third uninstall, reboot, and download ( more than 1 hour to download 2 gb at 440 kb/s ) so i spent almost half day trying to play the game...  hope this will the last one...
"PLEASE FORGIVE MY ENGLISH, BUT ISN´T MY NATIVE LANGUAGE"





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