Seriously, for me it worked up until the moment they took it out. So if they took it out because of "serious" problems well they did fail to correct it. It won't excuse them because the task was too hard, at some point it was some bad decision because they couldn't manage the problem. Now that someone else is on top, I'm asking them to impliment it back and better.
Early open beta, it was working, and worked well. Then the Ascension patch was rolled out, and the in-game VoIP started breaking for a lot of players. Sometimes it worked, other times it would randomly stop mid-match, for some it never worked right.
I remember logging into a test build and running tests with Defter, and he was confused as anything as to why it would randomly fail.
You may have been one of the lucky ones where it worked, but for many, including myself, it was about as stable as someone who was 'off their meds'.
As for Reloaded, yes, they know. It was one of the first things that was mentioned to Cpt Josh shortly after the announcement.