43 replies to this topic

[MomOw]

I get kicked out of servers, then I get some "online service unavailable".

 

It happened on Iceland and EU, is it the same for you ? has anyone opened a support ticket ?

 

Thx

[Rainbow_Sheep]

Happened to me a couple of times on the bot tdm servers but haven't played on any different gamemodes today

[MisterSwift]

Was playing BotTDM earlier, after changing to a new map all the mechs on my carousel disappeared. Logged out, then tried to log back in and got "51C58D8A Online Service Unavailable". Been like that for about the past 30 minutes or so.

 

Edit: Getting "4A2FB6A2 Service Temporarily Unavailable" as well now. Hmm.

Edited by MisterSwift, 12 September 2015 - 02:22 AM.

[Kopra]

9/12/15

 

15-12 = 3

 

12-9 = 3

 

All are divisible by 3.

 

Three numbers.

 

9+12+15=36

 

Alpha 1 was 36 months ago.

 

The rise of Atlantis... Atlantic servers.

 

Josh giving Answers.

 

Alpha 1, Atlantic and Answers all begin with A.

 

Hawken is supposedly a AAA-grade game.

 

...

 

I'm getting errors as well. Maybe it will pass?

[BL4CK_W1D0W]

Same 2 me. Kicked midgame 2 log in screen. Every attempt 2 re-log in failed due 2 error 51C58D8A, followed by error 4A2FB6A2. I found out, the same happened b4 in the middle of 2014, and was fixed very soon. Maybe just another server "hiccup". However, i sent a support ticket a few minutes ago, though i guess a lot of others did already.

 

Regards, BL4CK_W1D0W

 

- update - log in works again, chat is connected, buddylist too, but account sync seems 2 fail - after minutes, error 4A2FB6A2 reappears -

 

- update 2 - in the meantime even the game itself refused 2 start 4 a while. I did Steam let check the game files integrity, but without result. Now, the game starts again, the log in works, but the account sync still fails, due 2 error 4A2FB6A2 again, then showing error 8E5A9EF - meteor server not accessible.

Edited by BL4CK_W1D0W, 12 September 2015 - 04:01 AM.

[Kauyon]

I'm also getting the "Online Service Unavailable" error, and my client is freezing for more than a minute on both launch and close. They may be unrelated but it's strange how both started happening at the same time. I'm on Windows 10 x64, if that matters.

 

Edit: after turning off the Steam interface, running as administrator and running in windows 7 compatibility I managed to log in, but it's stuck at "Syncing account".

Edited by Kauyon, 12 September 2015 - 04:50 AM.

[iDim]

so am i

[LarryLaffer]

Can't even log into the game.

[MomOw]

can't even launch hawken anymore, black screen and not even getting into intro movie. It worked this morning...

I install new Nvidia drivers, restarted my internet connection, asked steam to check game integrity. rebooted once...

 

meh I just want to stomp some bots !

 

I've rebooted and could get into the log-in page but then again "temporary service unavailable".

 

I submitted a support ticket.

 

13:41 UTC : I managed to log-in.

13h48 UTC : the server crashed after a coop TDM and I've been sent back to log in

Edited by MomOw, 12 September 2015 - 05:49 AM.

[BL4CK_W1D0W]

The devs announced 2 start these new "Atlantic" servers on Iceland 2day, but it seems at least some of us coudn't enter or even find them. At the same time the first complaints about that came up, the meteor servers crashed. Maybe this is not pure coincidence. I guess their implementation caused some problems, and now they have 2 fix it first and restart the whole story, b4 we can log in. This may take a while... ...and - yes - i planned 2 stomp some bots, too... ;( Sadly the time's runnin' against us, so earning the 500 kills badge will b impossible.... damn...

Edited by BL4CK_W1D0W, 12 September 2015 - 05:35 AM.

[BL4CK_W1D0W]

Log in and account sync works now 4 me!

Edited by BL4CK_W1D0W, 12 September 2015 - 05:42 AM.

[MomOw]

It feels like that their bot kill counter make the game crash...

[MisterSwift]

Seems to be working for me now, yay. Time to relax and bully some bots

[BL4CK_W1D0W]

LOL - Got kicked again - b4 i could join a match! Still the same problem... Bye bye bot kill badge...

[Sorroritas]

Well game is working fine for me, though I am getting some incredible ping spikes.

Might be just my wonky connection though.

[Mechdestoryer117]

hey guys I'm having the same issues(game taking forever to sync my acc getting kicked black screen on loading or loading game taking over 5 mins to lunch video saying service is down) I a figured a temp fix reinstalling the game fixes the issue but only until it happens again it only happens when i play co-bots so it something with the new coding of the bot matches that triggers this crap to happen

[zorin1]

Hawken is starting very slowly for me.  Did a windows 10 update that went out and is screwing up Hawken?  I have to machine with the same issue.  When you click on hawken it take awhile for the splash screen to show up.  Then once the login screen comes up, it won't sync.

[schwanzlurch]

the acc sync is really dreadful...

...it reads almost as bad as a soapy photostory

Spoiler

[Zaxik]

Don't panic, all is up and running!

 

[Dnyarri]

Hawken is starting very slowly for me.  Did a windows 10 update that went out and is screwing up Hawken?  I have to machine with the same issue.  When you click on hawken it take awhile for the splash screen to show up.  Then once the login screen comes up, it won't sync.

 

Same thing for me, although I am on windows 7 still.

[Zaxik]

Oh yeah, and that slow startup, had that too (win7). Thought it was due to the fact that my PC hasn't been rebooted for over a month :-D

Edited by Zaxik, 12 September 2015 - 09:07 AM.

[capnjosh]

I'm seeing what appears to be communication problems across the Atlantic ocean.  Investigating more.

[iDim]

Thx by advanced to fix it i cant connect whole day...

[H4d3z]

My account is being synced for 2 hours ...

[iDim]

i think nobody go play on atlantic too much ping for both side

maybe for duel europe us

[BL4CK_W1D0W]

Heey! I was able 2 successfully log in after only 6 hours of trying (and waiting), just 2 get in2 a completely unbalanced TDM stomp forced by a high ping lagriding mob of 5hithead5. Finished the match, despite that, but the abysmal unbalance kept the same the next match. Between the matches the sync took just about 2 - 3 minutes, so i was barely able 2 spawn in b4 i was kicked 4 beeing idle. After leaving the match totally p1ssed, the sync failed anew, and i was taken back 2 - guess where??? - Yeah! - u got it! - THE INFAMOUS LOG IN SCREEN!!!. And here's my proposal 4 the next HAWKEN advertising jingle:

 

"Welcome 2 the fantastic world of HAWKEN, the brand new "log-in-adventure"! - Experience a totally new category of game, explore the flow of time and transcend your mental borders by waiting aeons of time

and repeating the log in procedure infinite times!!!"

 

"Challenge your patience until you collapse with a nervous breakdown, and you will b rewarded with a timeless catastrophic desaster of a moreso infinite unbalanced fight against almost indestructible, pesky hordes of unhittable enemies

against all odds!!!

 

Live 2 c the perfect conditions 4 a nice HAWKEN CoOp-Bot-TDM weekend !!!"

 

- JOIN IN NOW, AND ENJOY WASTING YOUR TIME ENDLESSLY IN LESS THAN 6 HOURS ONLY !!! -

 

- IT'S FREE! - EVERYTIME! - EVERY LOG IN !!! -

 

- GET IT !!! - YOU WON'T REGRET IT !!! -

 

( * ta-da-da-daaaa * )

 

BL4CK_W1D0W says "thx-a-lot"...

Edited by BL4CK_W1D0W, 12 September 2015 - 10:42 AM.

[FRX23]

Syncing takes ages, and i have not ages to waste.

Edited by FRX23, 12 September 2015 - 10:47 AM.

[FRX23]

:Hawken

loggin : five minutes

syncing account : five minutes

find a game : 1 minute

syncing account while game is in progress : 2 minutes

crash

goto Hawken

[LarryLaffer]

:Hawken

loggin : five minutes

syncing account : five minutes

online services unavailable

goto Hawken

That's my version of situation. "Online services unavailable" message can popup on logging stage too.

Edited by LarryLaffer, 12 September 2015 - 11:39 AM.

[BL4CK_W1D0W]

The script is good, but some parameters r not realistic, FRX23 - or maybe u r 1 of the "privileged", that enjoy a quick check-in. lol My last log in attempt is still running the sync 4 about 25 minutes by now. I give it up 4 2day. Very sad, i couldn't join the great Bot-stomp... ;( At least CapnJosh was here and took notice... He'll fix it. Maybe tomorrow there's a chance 2 get at least the 100 kills-badge.

 

Good N8 2 all.

 

BL4CK_W1D0W

[LadyTiggs]

Are things better now or the same?

[HepTagoN]

Havent played earlier this week but launched hawken today and everything was working like charm. Except fact there is only 1 Eu coop bot server.

[iDim]

hi hepta, still

nothing work

[nepacaka]

crash with error in hawken-shipping32.exe
(T_T)

[capnjosh]

The problem has been caused by Telia peering.  We are now routing around it, so unless your ISP is heavily using Telia itself, then you should see better performance.  Here's a post that details exactly what was causing it:

 

https://community.pl...utc-2015-09-12/

[nepacaka]

also, i restrat hawken, and it's working normal. i jump in coop TDM - endless syncing.
i try restart game again, it is logged fast, than - endless syncing.
play on EU servers.

i know you guys can fix it fast. thx

[DieselCat]

Same thing for me, although I am on windows 7 still.

 

What does that say for me ? ..... I'm still on Vista 

 

*+

[MomOw]

23:30 UTC : syncing still take a really long time.

 

Edited by MomOw, 12 September 2015 - 03:33 PM.

[capnjosh]

An update on the Telia situation - they have to patch an underwater fiber cable someplace in the middle of the Atlantic ocean.  We'll be routing around that for sure.

 

Now, what exactly would cause a fiber optic cable sitting on the bottom of the Atlantic to break?  I need conspiracy theories.

[Call_Me_Ishmael]

Now, what exactly would cause a fiber optic cable sitting on the bottom of the Atlantic to break?  I need conspiracy theories.

 

Continental drift. 

 

Actually, from wiki:

According to Stephen Beckert, a senior analyst at TeleGeography, the events are far less exceptional than they seem because cable cuts happen all the time. ...

According to Beckert, cable cuts happen "on average once every three days." He further noted that there are 25 large ships that do nothing but fix cable cuts and bends, and that such cuts are usually the result of cables rubbing against rocks on the sea floor.

 

From a different part of wiki:

Cables can be broken by fishing trawlers, anchors, earthquakes, turbidity currents, and even shark bites. Based on surveying breaks in the Atlantic Ocean and the Caribbean Sea, it was found that between 1959 and 1996, fewer than 9% were due to natural events. In response to this threat to the communications network, the practice of cable burial has developed. The average incidence of cable faults was 3.7 per 1,000 km (620 mi) per year from 1959 to 1979. That rate was reduced to 0.44 faults per 1000 km per year after 1985, due to widespread burial of cable starting in 1980. Still, cable breaks are by no means a thing of the past, with more than 50 repairs a year in the Atlantic alone,and significant breaks in 2006, 2008, and 2009.

The propensity for fishing trawler nets to cause cable faults may well have been exploited during the Cold War.

Edited by Call_Me_Ishmael, 12 September 2015 - 08:26 PM.