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Not sure if Reloaded actually reads the suggestion section, but here are a few ideas:
Improve Matchmaking
It's been discussed enough in the forums - team balancing is what needs improvement more urgently than anything cosmetic.
Reporting Feature
It should be possible to report players for abusive behaviour like spamming insults in the chat. If everybody on the server reports the same player for the same reason, that player should be kicked from the server.
Public Relations
Once there is a client-side addition or update available, Reloaded really needs to get that news out to the press. You hardly read anything about HAWKEN in the media anymore and this obscurity can't possibly be healthy.
Version management
I'm not sure how many people share this but I usually avoid all software (videogames or otherwise) that is early access, beta, pre-release or anything along those lines. Reloaded needs to define which changes are necessary to move to higher version numbers and distance themselves from the beta status.
New Game Mode : Modifier TDM
Same as Team Deathmatch, but with a modifier that gets changed either per match or during the matches. If during the matches, either in a specific interval or triggered by the players. Modifiers could include significantly increased damage for all weapons, significantly increased running speed for all mechs, radar out of function, universally hostile drones spawning across the map, shrunken mechs, disabled repair, forced third person view, players switching mechs for the duration, etc. The programming effort for this is reduced to changing existing parameters, only a small new mechanism needs to be created - might be easier to implement than something completely new. This mode also adds variety with a certain unpredictability.
New Spending Option : Garage Backgrounds
You do spend considerable time in the menu / garage, especially when queued, so the simple platform with the mechanics around gets stale quickly. I think many advanced players would spend MC and thus real money on different backgrounds for the garage / main menu as a cosmetic thing. It doesn't even have to be something completely new, just copy-paste small spaces from existing maps. Access to the fanciest looking ones might be limited to higher pilot levels. Reloaded says they're working on creating new maps, this might be a smaller-scale starting point that offers quick results and additional income.
New Map : Abandoned VR
The tutorial area was very sterile and turned me off a lot at the very beginning. If Reloaded eventually gets to creating a new map a "virtual" environment might be nice, but one that looks like it runs in a broken platform with lots of optical glitches. Benefits: You don't have to create very detailed realistic 3D models in favor of twisted low-poly objects, saving a lot of effort, and get to throw in some freaky-looking textures instead. It's very distinct and works with the premise of the post-catastrophic lore.
New Mechs : Cosmetics
Whatever new mechs come, it might make sense to use existing, non-standard body parts as their default chassis (e.g. cupcake and nief) - they're already there, save time and effort on making new models and utilize those instead.
New Spending Option : Custom Avatar
Allow the player to use a custom image as his profile picture for a bunch of MC.
Many former players are waiting for a client-side update + new content to return to the game (including me), so it might make sense to see what "quick wins" can be accomplished before turning to long-term tasks in regards to client-side aspects - that is, once Reloaded is confident that their backend is presentable and under control.
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